I'm so glad you could make it today. Oh, I see you're already here. This is Linda Jones.
She's the client who's thinking about bringing her business over to KBT. Regina Clark. Nice to meet you. Brian Turner. Hey.
And Patricia Lewis. Hey, what's going on? Well, you are certainly outdoing yourself by bringing me here.
I hear the food is fantastic. Brownie points already. Well, we aim to please.
Please, have a seat. I've been looking forward to this all day. May I interest anyone in something to drink?
I'll have another gin and tonic, please. Make that two. Water's fine. Yeah, I'll have water as well. And for me, too.
Thank you. Are we all ready to order? Yes. I will have the soup du jour and the turkey sandwich.
Brian, how rude. Ladies first. Um, I'll have the chicken sandwich and soup please.
And for you ladies. After you, Linda, please. I'll take the signature chicken, please.
Excellent choice. I think I'll have the same. And I'll have the house salad. Please eat. Don't wait for us or your food will get cold.
No, it's absolutely fine. I'm sure your plates will be here soon. There's nothing more important to me than customer service. I like to know that everything will be handled smoothly and with sincerity. Well, we can certainly understand that.
Our staff really is trained to understand your problems so that you don't become just another client, but a friend we'd like to help. Patricia and I are really well trained in customer service. And Regina's done stuff too.
Five second rule! That was not good at all. I didn't like that.
It's way too bland for me. And then look that awful and you're shoving in your mouth, Brian. Besides, it's a free meal.
Are we ready for the check? Over there. Thank you. Well, I wish I had more time.
Well, this was a lovely afternoon. Thank you so much for spending it with us, Linda. Thank you for taking me out, Karen.
It was lovely to meet you. And you, Regina. And you as well.
And you too, Patricia. And Brian. I hope we talk again very soon. I hope so too.
Bye now. Bye. Name three things Brian did right or wrong.
What advice would you give Brian? Midway through this lunch, how should Karen have handled the situation?