Leadership and Consistency

Story of Bob Chapman

• Bob had a crisis of faith and consulted his priest.
• Priest's advice: “Good thing God still believes in you.”
• Lesson: People believe and convert at their own pace; we can’t force belief or commitment.

Adapting to Different Backgrounds

• Employees come from various past experiences (e.g., bad company cultures, poor leadership).
• Leaders must meet employees where they are and be patient.

Importance of Consistency over Intensity

• Intensity can be measured (e.g., intense training sessions), but consistency is about regular, small actions.
• Consistent small gestures (e.g., greeting every day) build stronger relationships over time.
• Example in relationships: Small daily acts matter more than occasional grand gestures.
  • Bringing a drink from the fridge.
  • Pausing a game to have a conversation.
  • Similar in leadership: daily small actions are like brushing teeth, while occasional big actions are like going to the dentist.

Practical Tips for Building Trust and Showing Care

• Simple actions to make people feel valued:
  • Put away the phone when interacting with someone.
  • Maintain eye contact and direct your body towards the person.
  • Ask about their wellbeing genuinely and listen to the answer.

Creating a Culture of Care

• Consistent practice of small caring actions builds a culture where people feel seen and heard.
• Results: Employees will be more dedicated and motivated to contribute to the business.

Conclusion

• Leadership is about the consistent practice of small, caring actions.
• Over time, these actions significantly impact the work environment and employee commitment.