Lecture Notes

Introduction

• Meeting between two characters, Sarah and Max
• Sarah's new job at New World Imports in customer service

Background on Max

• Two versions of Max (a hunting dog and a human employee)
• Both have strong backgrounds and high expectations

Dog Max

• Born to purebred parents
• Trained to be a reliable hunting dog

Human Max

• Excelled academically, graduated with honors

Mr. Harold

• Manager of the customer service department at New World Imports
• New owner of the hunting dog Max

Initial Interactions

• Mr. Harold talks to human Max about customer service goals
• Mr. Harold trains dog Max in basic commands
• Human Max familiarizes himself with company policies

Challenges and Realizations

• Human Max goes above and beyond to help a customer but is questioned by Mr. Harold
• Dog Max wants to help but is constrained by commands
• Both Max and Max feel unfulfilled under Mr. Harold's management

Conclusion

• Mr. Harold is not inherently bad but has rigid expectations
• Human Max learns to strictly follow guidelines
• Dog Max remains loyal but confused by conflicting commands
• New challenges arise for both Max and Max
• Mr. Harold's boss suggests a team-building party
• The story highlights the irony in different approaches to service and discipline