Transcript for:
Dynamics 365 Finance Tech Talk: Credit Management

ladies and gentlemen hello and welcome to today's web conference dynamics 365 finance tech talk today's topic is credit management my name is aj i'm going to be your moderator today we're broadcasting this web conference through teams live events and the audio can be heard through your pc speakers today's web conference is being recorded on behalf of the microsoft corporation participation in the meeting today indicates your consent to being included in the meeting recording attendees may access the web conference recording via the same registration link that was used to attend today's live broadcast if you have questions for the presenter or need support you can also use the q a panel located on the right hand side of your screen our presenters will be respond to your questions during and at the end of the presentation now on to the presentation presenting for us today from microsoft we have mike faulkner principal program manager and helping with q a we have pat nolte senior program manager mike over to you great thanks aj yeah this is mike faulkner and my colleague pat is uh sitting waiting for your questions today we're going to talk about credit management and just to get off to a good start here um there's been a lot of names out there for this product it's part of an ip licensing agreement we had with sable dxc and so the the terminology we're using is just credit management um we have a little disclaimer out here for these kind of presentations you know you're going to see things as is the good news is it's already being shipped it's in 10.0.9 which is going through the peep process right now so we are showing you live code and we're showing you real features and everything else but the disclaimer just says you know if something's different that's the way it goes so anyway it is in 1009 and you can start using it as soon as um the peep moves on to the next level so what we're going to talk about today so we're going to talk about enabling credit management and getting it all set up getting it ready to work how to manage credit limits using a business process enable blocking rules and risk assessments that'll help you block orders based on credit information then place an order on hold and release it [Music] credit management is is in feature management so first thing you want to do before to set it up if you go into feature management and you just find credit management and enable it that's all there is to it um [Music] oops sorry so i've got a million slides out there we're going to ship these slides to you and it gives you all the the key the key features for each of the areas we're going to talk about today but we're not going to really spend time on a powerpoint we're going to spend time in a demo so i'm going to go ahead and start doing the demo and then as i go through the demo and stuff you can post questions in the q a and then pat will go ahead and start answering those i'll pause once or twice to kind of catch up on some of those questions so credit management is not its own module it is part of the credit and collections uh module so you can see all the stars the market as favorites but in effect all of these stars are new credit credit management menus so this is all the extra functionality that you'll get in the in the in the product and so to kind of get us started i'm going to start with the customer and i'm going to show you kind of some of the new information that we've got if you notice at the top here there's a new menu called credit management and that that menu has a couple a couple menu choices we'll talk about those in a second the big change here is if you look inside the credit collections tab it used to have about five or six fields in it and that's all there was now we've added over 20 20 additional fields that have more information about the credit process so so the first two the first uh two fields were already there the first one i wanted to talk about here is unlimited unlimited credit limit so now instead of zero being unlimited now we actually have a check box it means unlimited then the second one here is exclude from credit management you may have a situation where you have a customer that you do not want to go through credit management at all so you can one-off on a customer actually exclude them from this process the the next one down here you like just like a customer group there's now a credit management group it's pretty it's defined the way you want to define it you can put as many credit manager management group names as you want and it this can be used as part of your blocking rules and so if you decide to put people in groups here's a place for you to do that kind of the core though of the credit management information is this column here called total credit limit this credit limit is the same one you had before but now notice that we allow you to store the credit limit in the customer's currency so i'm going to take i'm going to show you actually a customer that's in a different that has a different customer currency notice based on the exchange rates in our demo data it actually converts the the credit limit to the um the customer's currency so you can see both of them at the same time so you got the credit limit now notice there's a new thing called insurance and guarantees so what insurance and guarantees are is like you know um you can insure your goods so that if something goes wrong you get you get paid for them for example you have a container ship picking up some a container in in asia and it's going to come over the united states you take ownership of that container the minute it hits the boat you want to make sure that you that that if something goes wrong the boat sinks or whatever that you get you get reimbursed and so you can choose to enter these insurance and guarantees from your customer or that or that you've created and then determine how much of them are going to offset the the credit limit in effect it adds this much this much amount into the credit limit so we got it we have an insurance policy here it's got the policy information the insurance policy is worth 50 000 and then i want to increase the credit limit by 100 of this number so you could actually say i only want to increase it by 10 um so what that does is by saying that now that 50 000 policy is added to the credit limit so you now have a total credit limit of 550 000 and then you notice down below there's a credit limit expiration date which um is used as part of your blocking criteria and then the date that the credit limit was last changed but there's also an additional credit limit i haven't talked about yet and it's called a temporary credit limit so what i'm going to do is show you a different customer that has a temporary credit limit now notice an extra field was this appears in here called temporary credit limit the temporary credit limit um you can access them up here and you'll see that this customer had a temporary credit limit from november of 2017 to january and then another one from october till april 30th of this year notice that the second one is the one that's active it's it's the the limit falls in the date when that happens you'll see this this field will show up and this field will override temporarily override this credit limit that is in the system so instead of having five hundred thousand now the customer has a six hundred thousand dollar credit limit only for the period of time that i showed you in that credit limit list so now they have a six hundred thousand credit limit they having some insurance out there for a hundred thousand for a total of seven hundred thousand so as you see the the the hierarchy of credit limits is take a look are there any temporary credit limits if so those override the standard if not just use the standard credit limit and again we have the expiration date and the change date the third column here is is just memo information it's really part of the whole process of a credit manager managing their credit you can store and hear the date that you last reviewed the credit um and then the next scheduled review date so you've got some information that you can filter on there you also have something called an eligible credit limit so so when somebody joins somebody becomes a customer and you're out checking them out they may have uh they may be eligible for a lot of credit and so you can put that number here but that number doesn't have to match the credit limit itself you might have a they might be eligible for 700 000 but you've made a decision to be a little conservative until you get to know them and you can you change the credit limit to five hundred thousand so this is just more information that you're storing about the credit process um it doesn't drive anything but it just it's something you're storing to help you remind you what you worked on and and how you came up with that credit limit the um the next column here status there's a new status it's a it's a credit management status these are all user defined you can you can define whether or not you know what kind of status you want and it it um when you set that up it actually allows you to connect this status with the invoicing and delivery um on hold status so for example if you wanted to you could say this is hold and then turn this over here to invoice um but they they're also they're separate this one is used in the blocking rules to help you block an order it doesn't do anything else but that so it's just part of the rules and then you can have a status that goes along with it you can make up as many statuses as you want the reasons for that so here's the status and here's the reason code and then the next two fields again those are memo fields um if you want if you sent something to a collection agency you can click on here and say yes um it's just information same thing for title if you have if you if your customers have titles you can say yes and it'll just say yes the title is held by the by us again just memo information but down here there's something called risk and there's a whole concept of risk in in here that i'm going to talk about in a minute um two of the elements that help you define the risk of a customer is is how many years have they been in business what years were they established and how long have they been our customer they've been our customers since 2011. so if you enter these dates these dates can then be used to help define the risk of your customer now notice over here on the right hand side these are fields that were already there as well so we just simply moved the fields from where they were to the column on the right so um also notice that we've added a new credit statistics fact fact box you just have to click on the refresh because we don't want to kill the performance of you know if you're switching from customer to customer we don't want you to wait um so you can you you click on here you've got highest balance you got some days sales outstanding calculations average balances you guys you know it bring pretty much summarizes their credit information over here on the right hand side the other thing that we want to take a look at here too is this thing called risk scores and so these are optional but you can def you can actually use risk scores to find how risky a customer is and actually hold orders because of their risk and and generate automatic credit limits because of their risk so you can use it if you want to and you don't have to use it if you don't want to but risk scores are based on scoring groups that you create so these scoring there's six scoring groups here you could create 10 or 1 or 2 or whatever you create the scoring groups and you create the value that is assigned to those scoring groups so for example if i took a look here at country different countries have different scores let's say for example that you do business in the united states and canada but you do not do business in europe at all not that not that the country of spain is is risky more that it's risky to do business there because you don't have sales people there or collection agents there or whatever like that so you may decide that spain is more risky that italy is even more risky than that you might want to take a chance on on great britain but you're okay with australia canada et cetera so the idea is that you define the risk you define the risk the scoring groups you define what kind of risk number they're going to get and and you can and we have some predefined ones like average balance and average days in country uh this one that we marked as d and b is it's a custom one that was created you can create a custom list of of values and scores but the point of this thing is it's really data that you create it's data that you update and it's data that comes up with risk scores that you create you can update these by changing the the fields here in the customer or you can run a periodic task that updates risk scores uh as often as you want to do so for example if their average balance or average days changes that might change their risk so therefore if you're running this this routine every week or every every day or however and it's updating these values then the risk could change automatically now notice all these values get added up you get a risk score and that risk score gets translated into a risk group and i'll show you how that works in a second and then then you can use these risk groups in actually defining whether or not you want to hold an order or not so there's a lot of new stuff going on here in the customer let's go ahead and take a look at a couple other things here um there's a new concept called customer credit groups so we we've been looking at individual customers let's say you have a group of customers that are related they have a west coast office an east coast office and a central office or something like that you've got to cut you've got a customer that has a lot of related parties um in fact it's better if they're related through the global address book but they don't have to be but what this does is you can create this group give it a name and give this group a credit limit in this case we have a 50 000 credit limit for that group and then notice underneath here there are three different customers in different legal entities on top of it that that are that are part of this group so now let's talk about the hierarchy of credit limits again because now we've got another credit limit introduced so if i have a sales order and i create that sales order for this us02 the system looks and for for that the occurrence of that customer in any of these groups they can only be in one group at a time uh you can only have them in like this group and not no other group but when it finds it it says oh uso2 belongs to this group so the first thing i'm going to do is see if the order plus all of the other order all the other balances are below 50 000. if they are i'll let it through if they're not i'll put it on hold now let's say that they are under 50 000 but one of these customers has i say a hundred thousand credit limit and and they're um and they're at like 40 or 45 000 and then the order's more than 10. so it what it says is okay that order could pass the 50 000 limit but it won't pass the the credit limit for this customer so it checks the credit limit for the group if it passes the group then it checks the credit limit for the customer and remember now the customer can have a temporary credit limit or a permanent credit limit so you know all that gets taken into consideration before the order can be put on hold and then let's take a look here at some of the parameters for setting all this stuff up because we talked about customers a lot actually first thing i'm going to do is go through these scoring risk scores and i'll come back to the parameters so i talked about those scoring groups you know these are the risk these are the risks that you've set up and notice how you can set them up if their average balance is less than five thousand dollars they're not very risky so they're zero if they have a million dollar balance they might be very risky you know what country we talked about that what d b rating we talked about that how many years have they been in business if they only been in business less than five years you might consider them risky you can see that all of these elements have scores with them and it's up to you as a customer to to create these scores to make sense to you we don't ship any scores out of the box it's all up to you to figure out what makes sense so if years in business is more risky than average balance you might put higher scores in here than than whatever average balance has so in addition we we ship all of these calculations out of the box and then you can do a user-defined one if you want so the dnb one for example is user defined whereas average payment days we have those calculations ready to go so now you got the scoring groups let's talk about how you get to that we'll take you to the next step here how to get to that range how do you get to that group id so you added up all those scores now you've got a risk score so from zero to 30 is a low risk 30 50 is a medium risk and high of 60 to 100. so what that does is it takes that score takes all those six groups adds up their scores and then assigns this risk group to that customer the reason you want to do that is again you can create automatic credit limits from this or you can actually put orders on hold because of that risk group so i'll give an example that so if we go into automatic credit limits so for for the medium risk group if their dnb score is a1 we'll give them 400 000 if it's a2 it's 300 000 if it's greater than a2 we give them a hundred thousand so you can see if you have like 100 customers or a thousand customers or 2 000 customers you may be able to handle that manually or or do that with with the team that you have but you start getting into thousands of customers it's going to be really really hard to make sure they all have the right credit limits so what you can do instead is is create these risk values analyze them based on their risk and automatically create these credit limits based on these scores so i'll show you how that works later but in effect that's what you're doing here with these risk scores now let's take a look at some parameters that drive it so the collections parameter is now moved into the credit collections there's a credit collections parameters so that will include collections and then a new one called credit so you'll see a lot of stuff going on in these parameters and i'm going to go through a few of these i'm not going to go through all of them but i'll go through a few of them allow additive sales are a value after the order is released so let's say you put an order on hold somebody releases it and then somebody goes in there and edits the the sales value um you can control define whether or not they're allowed to do that it doesn't stop you in the order it just stops you the next time you process that order so if you if you confirm an order and it gets put on hold and then you edit the whole the value so it's higher or even lower or higher and then you process it again it'll put it back on hold again check customer credit groups credit limits so you might set up these customer credit groups and you decided well you know i don't like the way that works or i temporarily want to turn it off or however you want to stage it so it's off first and then turn it on later anyway this controls whether or not credit customer credit group credit limits are actually checked these two parameters right here are are are control the two of the blocking rules and i'm just going to show you there's so you can turn on or off these parameters you know if payment terms change and if settlements change and i'm going to go ahead and talk more about that when i talk about the rules but you can actually turn off two of those rules by just turning off these two parameters um ignore credit limit expired rule when expiration date is blank so when you load up this if you know if you already if you're already a user of dynamics and you've already got your credit stuff out there we don't want to make everybody automatically go on hold so what we've done is allow you to control what blank means so you know if you ignore blank then it won't the expiration dates won't matter and it gives you time to set up expiration dates get those all set up and then you can turn on turn this parameter um to what you want to be and then then expiration dates are mandatory after that just so you're aware we won't talk about it much today but at all today but um the credit limit management also touches transportation if you have loads and you have an order that can be added to a load if that order is going to be blocked because of blocking rules you could actually automatically have it pull that order off the off the load so um that there's more detail about in the documentation online but that's what this is for and the last thing is auto releasing i'm gonna show you a feature that you can run you can have a batch or you can just run it that allows you to automatically release orders that have passed all the criteria once they've been if they've been held and then that criteria is no longer valid you can automatically release it this is this defines what to do when you automatically release it and i'll get into that detail a little bit later the key to this whole thing is really the checkpoints where do you want to check the credit you have to check it at a certain process and you check a box here defining what those processes are so i could say i want to do it a confirmation but i don't want to do it at release to warehouse so you know you can you can control which ones stop the order you can do posting or performance if they allow a proforma but the thing is if you're a if you if you process orders pretty much in the same day or even two days it'd be kind of tedious to have it stop at every one of these places and so the concept in here is called grace days that controls that so if i do a confirmation and it gets put on hold and i release it i will then have 10 more days to get it through the rest of the process without it being put on hold so for example here if i start with a packing slip i will have then off five days with the packing slip to finish this up so then so in other words if your if your supply chain is fairly quick you get the order you supply it you fill it the next day or two you can you can check it for credit and then you know let it flow through the system quickly only checking for credit once otherwise if you turn off the grace days it will check it at every point this management statistics is just simply not denominators for the calculations and then down below these credit limits this credit limit information this is already existing stuff except for one allow manual editing of credit limits so in the past you have edited credit limits through the customer record you can still do that if you want but if you want to use a business process which i'm going to show you next if you if you're going to want to use a business process where you create adjustments review them workflow them and then post then once it's approved then post those new credit limits you can turn off the ability manually at credit limits and force all edits through this adjustment process so you just simply turn it off and you will no longer be able to manually edit credit limits you'll have to use the business process um so what i'm going to do is um before i move on to these credit adjustments i'm going to take a couple questions so uh pat if you want to let me know what those are um credit limit functionality can it be used on project invoice and free text invoices or does it only apply to sales orders okay so the question is is do the credit limits apply to free text invoices and project or is it just sales orders credit management itself the the document that it uses does credit management on is just the sales order however we have modified the free text invoice so that it will actually use temporary credit limits and insurance so the that part of it where the credit limit gets changed that is also available in free text invoice but the free text invoice will not be checked for the rules i'm going to talk about later it's just the sales orders and we do not check project invoices at all um so this is really focused around sales order processing and then free text gets at least the credit limits themselves the configuration is that per legal entity or shared across legal entities is the configuration uh per legal entity yes it is so this configuration is all per legal entity um the only two things in this thing there they're cross company the customer credit groups are across company they will you can add customers across multiple companies to that group and the credit hold list i'll show you that a little bit later when putting items on hold there's a central list page for all credit credit holds in one location for all the companies that that credit manager or credit clerk can access there's actually two new roles credit manager and credit clerk and they are allowed to um the the hold list that i'll show you in a minute will allow you to cross multiple companies and um as long as you have access to them okay okay so we're going to move on here thanks for those questions so i talked about the business process and so if you don't want to edit credit limits manually which is kind of a pain if you have thousands of customers we have a thing called credit limit adjustments and and you can only create temporary credit limits through this processing but you can create you can you know is you can either manually add a credit limits or turn that off or actually change credit limits through this business process i don't have it turned on but you can also use workflow here so you can actually create a credit limit adjustment workflow it based on the entire batch or just individual credit limits lines and then and then submit them to workflow so when you create a credit limit adjustment journal you have two types it's either a credit limit adjustment or a temporary credit limit adjustment so this one it's a pretty simple form what's the customer it'll give you the old credit limit it'll put it in here for you you can't touch this one but it puts it in here for you and then you can add your new credit limit right here and then give it a new expiration date you can also do the same thing for the customer credit groups pick the customer credit group here's their old credit limit here's the new one that you want and here's the new expiration date when you come up here you can simply click on on and save and then post them and so it it posts them almost like a journal but we don't want to call it a journal because journals are transactions these are not transactions financial transactions they're just credit limits but they are saved in you know so this this list of changes are saved uh you post them they disappear from the open open list um they're all saved but it does does write the values in the customer record so this value gets moved to the customer record temporary currents are very similar except you'll see this credit limit and an old from and to date and a new credit limit and a new from and to date temporary credit limits are temporary so they have a from and a two date if you have an active credit limit out there temporary credit limit out there and you key in that customer it will bring in that credit limit and the from date and the to date and allow you to change it if there is not an active one out there it will just put blanks here and then you can then you can change it and add it as well so you can actually do future temporary credit limits um you know through this process so in this case this one does not have a temporary credit limit so there's no from or to date but here is the here's the actual credit limit that's that the customer has and then you can add a new cred this is a new temporary credit limit for this small period of time again you just come up here and you post it so that's fine for doing one and two and three or four but what if you have a bunch of people you want to do so you can we have a lot of capability for generating uh to filling in this list so when you see this generate button you can generate all these these um adjustments with with the from existing credit minute cut from existing customer you have these parameters do i want to adjust it by a percent you can put zero if you want if you don't want to just bring in their old credit limits put a zero adjustment value what's their new expiration date or do you want to make it relative i want to add six months and then you can actually filter on certain customers and other other data but what happens when you run that is it'll generate this list of adjustments they're not posted they're not active they're just a list of adjustments that you're working on and again you can put in workflow so you could send this big list off to someone they could actually approve the whole thing or they could approve each individual line and and and then you complete the workflow that way so you can come in here too and let's say this one right here you're thinking well i don't know why it was zero but i don't really care about it you can remove it out of here and and so you can work this list get a list of people in here work this list and then when you're all done you post it and so this is just like the other one i showed you but it actually allows you to generate um from existing customers from existing credit groups um a a list of of items to post and then i was talking about automatic credit limits that's where this one comes in same process i'm going to generate a list automatically but in this case i'm simply going to be looking at those risk groups so if all the automatics that you've created it'll only pick up the customers that match those criteria that the lows and the mediums i had out there it'll grab those and then when i put in a new expiration date and it's click ok i'm not gonna do it here but click ok it would generate a list of all of those customers that have an automatic credit limit calculation and actually calculate the credit limit that you specified and put it in here again you can workflow it approve it delete guys you don't want it you know delete customers you don't want in there that kind of stuff and then post credit limits all right so that's how that that's the business process we talked about it again it's optional if you want to just edit the credit limit you can but it's it's mandatory for temporary credit limits you must put those through this process all right so now you've got now you're all set up with your customers but you still haven't held put anything on hold yet so i'm going to show you how that works there are nine blocking rules seven of them show up in here and then two of them are are based on these rankings so i'll show you the first one it's called rank payment terms so when you talk about a customer a customer has a default payment term let's say it's net 10 or you know net 10 and if when you create a sales order that net 10 shows up that's what you expect is because that's what you defined as their default payment terms but let's say for example the customer really puts the um you know gets the sales order clerk and pushes them really hard and says hey i want more i want more credit and so the sales order clerk for some reason says okay i'll give you that 45. well so that's bad because net 45 is a lot more time than net 10 and you didn't authorize that so what you can do is say i'm going to rank these payment terms and if the payment term that the customer has has a different ranking than the one that the order has been changed to then put it on hold so in this case net 10 might be the customers one and it's got a rank of 1. but net 45 has got to rank a 2. that means it's a higher rank which means it's a better term for the customer but that's suspicious to us and we'll put it on hold so that that's the first rule of putting stuff on hold the next one is discounts very very similar if the customer has no discount and you put a discount on the customer that's that's you're giving them better discounts which may be something the credit people don't like and so you can say that is a higher rank and it'll put it on hold they might have half a percent you give them four percent that's bad because you're giving them better better discounts i want to put that in hold and i want to review that before we run through so that's rule number two the rest of the rules are show that will show up in this form here it's called blocking rules you have seven blocking rules you know how many days are they overdue what account status do they have whether the terms of payment when is you know has their credit limit expired and how much is there how much overdue is their account what is the value of a sales order and how much of their credit limit have they used so you'll see in this one it's very much like posting profiles where you have a table a group and all it checks the table first and and so then it'll take action so in this case if you have customer us 01 and they have they are more than zero overdue then block their order same thing for us-05 but now take a look remember i talked about those credit management groups and those risk groups so if they are in the credit management group called the major credit you know it's a major credit management group and they are in the high risk group block them if they are zero overdue if they're in major but they're in the low one give them 20 extra days to be overdue can i give them some grace down here in the all category you can again say all if they're in the high risk group don't get many days then the lowest group give them 20 extra days if they're medium given 10 days if all of those don't match if they're not in any groups or any any risk groups then the all one takes over and they have 20 days as the default all of these work this way so you've got table group and all the account status which i showed you those account statuses had we had hold and open you can just say if if that account status is a hold block the order term of payment if they're cash or cod block the order so this is an addition to that ranking that i told you about that ranking checks for the ranking of the payment terms this one checks for specific payment terms and we'll put them on hold so credit limit expired so the credit limit expiring doesn't by itself drive a credit hold you have to define what expiration means so in this case we defined that if they're a certain customer they've got 30 days extra their credit limit has been expired for 30 days or more then put it on hold so they give them a little grace period here so it expires gives you 30 days to kind of make sure you check them out and make sure that they um you know you get it fixed and you get it updated if they're in the high risk group you give them 30 days if they're in the low risk group give them 90 days but if they're not in any of those groups here's the all given 40 days so again kind of that table group all thing um over overdue amount is a little different it's a combination of how much are they overdue and how much of their credit have they used so for this case for this customer if they if they are overdue by more than 10 000 and they are over eighty percent of their credit limit then put it on hold now the sales are one's a little special and it also gives me a chance to talk about these exclusion rules i haven't talked about them yet um we take a look at this let's skipping this last one here in this case um we have table so this customer if their order well first of all for all customers if they if they have an order greater than 500 000 then block it but now we have something called exclusion rules and these exclusion rules work for all of these blocking rules and it's just that these are the only place i have it in the demo data the way it works is table look at blocking then table look at exclusion then group look at blocking then group look at exclusion and then table look at block and then all look at blocking there's no exclusion for all and it takes it in that order so you know if you have a blocking rule that that um a table rule for uso1 that blocks them and then you have an exclusion second the blocking takes precedence over the exclusion so in this case table is table is earlier than all so it's going to look a table first and it's going to say oh us-01 exclude any order that they have less than 20 000. so just exclude it so that way um it is excluded from this check for uso3 it's 15 000 for the major um credit management group it's ten thousand so it has to get through all of these before it hits this default which is um blocking greater than five hundred thousand the last one is a very special that's why i held it for last there's a there's a there's a all exclusion that also has this check box on the right and this is something that was um provided when we when we licensed this product customers wanted the ability to not even pay attention to any of the rules any of the nine rules i've talked about not pay any attention to any of them for small orders so if you have this blocking rule called all exclude all orders less than a thousand if this check box you know in other words release the sales order if this checks block is on because um it's a special situation so we all these tiny orders we don't want to check the credit we're just going to let them go through so in this case if you have this one line with with a number and this checkbox it is first above all nine rules and it and if if it passes this if this exclusion is true it will not hold the order for any reason after that all these other ones really just pay attention to the order the last rule here is the credit limit itself so credit limits don't by default get checked anymore you have to have a rule so if you have if you have the error set to warning it checks these rules if you have the warning check to error it automatically checks for 100 and then comes in and checks for additional rules so um this is how you can check so you could change the rule to say i'm only going to check credit limits when they're 80 instead of 100 percent but our demo data's set up to do it at 100 percent so now you see there's a lot of setup here but you've set up nine different rules to allow you to block an order okay so how do we block those orders so let's take a look so when you go into a sales order you get a sales order you go into a sales order and you create the sales order just like you want want to create the sales order so um you know you add a bunch of lines like we've got here and everything else but behind the scenes i've actually changed the discount to be the wrong discount and i've done a couple other things and so you would you would take this order and you do all your normal stuff let's say you confirm this order and you and when you confirm it it's going to come in and it's going to um process the order just like it normally would if you confirm or pack or pick or release a warehouse or whatever whatever invoice whatever you're doing it's going to do the normal process that it would normally do but now you'll see this error came up and this error says order has been sent to credit management so what that means is this order now is um is on hold and to find out what's going on with that down below is a new tab called credit management so if an order is stuck here and an order taker doesn't know why you can see that it's been placed in credit management and here's the hold id so they can actually take a look and see what's going on they can see this has not been released yet there's no reason for being released and hasn't been rejected as well so now we've got this order out here that's that's on hold so what do we do so also you can if you want to and you have access to this menu you can drop you can go to the the credit management list right from here in addition if you want to you can force an order on hold without any of the rules but instead of that i'm going to show you some of these um these whole lists you can look at all the holds just the open ones just the closed ones or holds do for review so when you look at these holds here is a list of all your holds this is that global list i talked about so it'll show you all the different companies customers and what companies they're in and notice this review date this date is a is something that you can add manually so not only is this item on hold but you could add a the date that you reviewed it or the date that you wanted to reviewed in the future but you can actually do it by review date as a manual thing that you can add so notice this column called active anything with a check box means that it is still waiting to be released it's still on hold you can see the order that came from the amount the sales total what document was sent here so you know i sent confirmations i've set a packing slip here you know what the date what's the expected shipping date what term a payment was used what customer et cetera and if it's part of a customer credit group that shows up here as well then over here you can see the reasons the whole reasons and this one says multiple because you can have up to nine reasons and then you know if it's been released you can see who released it or what the reason was who released it and the data was released so now we've got this thing on hold why was it blocked well there's two places to look at that one you can come up here and it tells you that two things happened credit limit was expired and the term of payment was increased or you can come over here if you like this better and you can use this this fact box and it'll tell you the same thing so different orders do different things for example this order it was blocked on all nine of them it's a really bad shape so there's a lot of work to be done um so so you've got a list of these orders and you can do a couple things first thing you can reject it you can say hey i'm just going to reject this order back to you and and you're going to have to fix the stuff yourself you just give it a reason um and then reject it which i'm not going to do here but it just rejected or you can release it and so really that's the two functions that uh that a credit manager has and you know you can go check the order or the customer you know you can do all your work to check out why it was you know if the if the um the effective date was the expiration date was there you go fix the expiration date all that kind of stuff you can manually fix everything you want and then you can come in here and release it so you've got you first when you release something you pick a mess you pick a reason um the reason is mandatory but it remembers the last reason so you can you can do it that way and then you can release the order either with posting or without without posting what it does is it just marks the order as released so that if you go back to the order and redo the confirmation or redo the packing slip or the invoice or whatever put it on hold uh it will let it through even you know even though it still has the problems or whatever it will when you say release it then frees it up from all those blocking rules and it won't check them again it's done it's been released if you release with posting not only does it does it do the releasing i just told you about but it'll actually post it with the same parameters that you'd use to put it into this list so if you had packing slipped it and tried to do a packing slip and it put it on hold it remembers all those parameters it remembers partial shipments it remembers multiple shipments together it remembers all that stuff and and it'll it'll it'll post not only release the order but post it like you like you tried to do when i put it on hold um so if i want to take this order here and i just want to release it without posting if i say release it just clears the release if i'd done it with posting i would have seen the confirmation dialogue i would have clicked okay and it would have gone off and done the confirmation um so and then that that fast tab i showed you on the sales order at the bottom there it would now show you who released it what day it was released all that kind of stuff and you can go ahead and process the order now it you know you're gonna have quite a few you might have quite a few items on hold and you know there are situations where people pay their bills you update their effective credit limit or their effective their expiration date you know all that kind of stuff you fix the problem whatever and you don't want to have to go through each one of these lines and manually click on the line and then release it and post it all kind of stuff so there's this concept appear called evaluate for release and you can run this manually or you can run this in batch uh run it asynchronously you can do a couple different ways but process blocking rules will process all of the active credit holds and see if the rules have been cleared so you could set this up to run once a day or once every two days or whatever like that but what it does is it says okay this third the second line right here it's still active i'm going to check and see if those rules have been cleared if it does it goes ahead and releases it and i know if you remember that parameter i showed you it says what do you do when you auto release it automatically has a reason over there and it actually has a you can define whether or not you want to release it with posting or without posting so if you process all of these active holds it will release them based on that criteria in the parameter and then you know and then it's all done you don't have to release it manually you can also release selected lines and so you can pick a line here and just check that one line and see if the rules have been passed um again in batch or or manually so once you've done all that really that's kind of all that credit management does um you know you you've got your list of orders you've released them so if you release them without posting the invoice process can come in the middle at that night and pick it up and process it but that's pretty much the process we've gone through which is you know set up your customer tr your customer information your credit limits adjust your credit limits set up your risk set up your rules run your sales orders and then release and release them with or without posting so before i move on to kind of a last slide i want to talk to you about um pat any more questions we want to could you explain the hierarchy of the different credit limits temporary customer group and regular okay so can i explain the hierarchy of those credit limits again for uh groups temporary credit limit so the number one thing that gets hit is the customer credit group so if the credit group has a credit limit that's checked first if if you belong to it you have to belong to it if that passes then it checks your individual customer credit limit so you have to pass the group one and the the regular one for example you could have a customer group of a thousand but each individual customer has five thousand each it's just that you've limited the group to a thousand so it's credit group first then it's temp then it's the customer and on that customer it's the temporary credit limit first including insurance and if there's no temporary credit limit then it's the customer credit limit including insurance that it checks so that's the hierarchy of the three the three credit limits can you explain how the credit check values work with the picking list so when you're doing actually what happens with the credit limits is um when you are doing a picking list it looks at the sales order total and and and checks it at that point as if almost like you're doing a confirmation so when you try to when you try to put it in a pick list it'll stop it and say can't do that this order failed the credit limit test and then it puts it in this list and then if you release it with posting it'll actually go ahead and put it on the pick list um for project orders will the blocking rules apply or just is it just excluded from the invoices what's the difference between the invoice in the order so the project invoice has more than orders on it so there so what's also the question is how does it on project how does it work does it you know does it affect the project invoice versus the order it affect the project invoice is not affected because it has fees orders you know it has all sorts of stuff on it it isn't even looked at at that level um the order might get put on hold because the order itself will go through the rules um so the the functionality may stop the order but it's not going to stop the project invoice itself it just may stop the order when looking at credit limits and across companies is it always using mst currency uh so looking across companies um for the customer credit group credit limits it's using the um the currency of the order and then and then converting it to whatever it needs to do to come up with the right credit limit um the new fields out of the customer data entity are they part of do it right are the customer entities part of dual right the cusp we basically extended customer v3 so all those new fields are in customer v3 the only one that pro that isn't in dual right right now is the temporary one because that's in a separate table by itself so the credit limits themselves are in are just all that other data that's in that customer v3 is just an extension of v3 so they they they you know customer v3 is used it'll it'll pick up those fields but uh the temporary credit limits at this point time are not brought over there yet you'd almost have to have like if you're using um ce crm there is no functionality over there for temporary credit limits and so we kind of have to have some functionality that matches to really make that work um on the expiration dates and the two dates are they required or can they be left open the expiration dates and two dates can be left open the expiration date can be left blank as long as that parameter is set off to ignore it then yeah you can just leave it blank if you turn on that if you change that parameter to not ignore expiration dates blank equals very old so then it will actually block you but if you turn off that if that parameter ignores set to yes then um uh then then you don't have to worry about that one the from and two dates on are on just temporary credit limits those two those are already always paid attention to you don't you can't turn those off the only thing you can do is delete that temporary credit record um or change it or edit it using the adjustments and then you can edit that date and you know expire it or wherever you want to do it but those from and two dates um are just for temporary credit limits and the blocking rules are doing a blocking rules block the paint block of paint from the customers any of the paint blocking rules block a payment from the customer now credit management doesn't reach into the payment journal it's not anything there it's it's all about the sales order so it's looking at the sales or saying you know are you overdue and based on your current balance and your your current ar balance are you overdue and if you're overdue then it stops it it doesn't so the thing of it is so you could have a customer with a balance and have a payment journal out there but you haven't posted it yet they will go it'll put the order on hold but you can then post the payment journal and then if you re-ran these um credit you know re-evaluated the credit for a release you would see that you're no longer overdue and then it would go ahead and pass that and automatically release it if you want to but it doesn't connect to the payment journal at all that's it okay well um i'm gonna go back and i'm sorry i'm gonna come back here i got one more slide to tell you about okay um out in the market there's all sorts of names for this thing you know we licensed the ip from dxc sable and it was called enterprise credit management i've heard advanced credit management i heard all sorts of things it's just called credit management so whenever we talk about this thing it's just going to be credit management um those other names aren't going to go and so this is what it's called just so you guys know that we'll know that the documentation is already out there so we've we're we're at peep right now so that's preview because if you're part of the peep process you can actually get the code um it's part of the peep build um so even if you aren't the docs are out there so you can use the learn more link on feature management so turn it on and click on learn more or just search for credit management there's kind of a credit management overview if you click on that you'll get a list of others there's over 30 pages of documentation out there now on how this works and there's a lot of good details so you can actually start looking at it right now so dxc or they used to be they they acquired sable um they were the original creators of enterprise credit management and they have created created an update for their dynamics 365 finance customers so they're responsible for that they'll be working with you on that they have already been reaching out to their customers and doing webinars and how that works so um so you aren't stuck with nothing you can actually get your stuff over from your current usage of enterprise credit management over to the new credit management in 365. um we did work with them on something and so what we were worried about is first of all we have tested this on a live customer to make sure that we didn't blow things up um what we were worried about is that somebody's got the dxc version with config key turned on and then they go to feature management and turn it on and then also they got two of everything and all sorts of different things out there which is not what we want to happen so we put a test in our software that that dxc has to send a yes to and and we're asked we're sending out kind of this signal saying you know is the is the enterprise credit management config key turned on and we we won't get a message unless it's unless you're using that that software from dxe and they are adding a adding code that says yes we're turned on and if we see that we will disable the we will not allow you to turn on uh credit management with feature manager will stop you from doing that and again it's just to make sure that you know we don't get this confusion of code so what will happen is um config keys on uh they are providing as part of their upgrade a a script that you'll run or a menu basically that you run that'll move your data into the news new system then you go in and turn off their config key then feature manager will see that and say oh okay now it's okay for me to turn on credit management so um we've done it that way just to kind of protect everybody from accidentally you know doing two different things um we have a private yammer group for crap management we're going to open it up to the public pretty soon probably after this tech talk or very shortly after that it'll just it's just called credit management and it'll just give you a forum for asking more questions and stuff like that so before we finish any more questions that we want to get 38 questions in queue that i'll continue to answer okay so just hang tight if you're waiting for an answer we're getting jumped as quickly as we can okay so you guys have been real busy pat's got 38 questions to answer um which we we won't really have much time to do that so what we're going to do is pat's going to take the time to answer those questions and you can follow up an email with him as well if you want um to get your questions answered so anyway i just want to thank you guys for listening and i hope you enjoy the new software and that's all we have for today and thank you mike i would like it if i could please drive everyone's attention to the chat window where i have posted a link to a short survey our presenters value your feedback and would greatly appreciate you taking the moment to fill out the survey the service scores are on a scale from one to five with five being the highest score possible i want to remind everyone as well the recording and the copy of the presentation deck will be available within five business days please look for an email from worldwide learning that will include details on how to access them i'd like to thank our presenters mike and pat and thank you the audience for logging in and joining us today this concludes today's web conference you