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Troubleshooting Course Launch Errors

May 19, 2025

Course Launch Error: Error

Key Information

  • Course Launch Error: An error message is shown when trying to launch a course.
  • Course Access: Courses must be launched through the student portal.

Action Steps

  • Return to Portal: Go back to your student portal to attempt launching the course again.

Troubleshooting

  • Contact Administrator: If you continue to encounter this error, reach out to your administrator for assistance.

Helpful Link

View note sourcehttps://my.xcelsolutions.com/scorm/defaultui/player/modern.html?configuration=Cost%7C0%21Credit%7C0%21CustomerID%7C0%21DuplicateFromID%7C0%21ExistingCourseID%7C0%21IsReviewModeActive%7CFalse%21IsSurvey%7CFalse%21Keywords%7C%21LaunchedOn%7C20250519172104627%21PublicIndicator%7CFalse%21SessionClassId%7C0%21VersionID%7C1&preventRightClick=True&cc=en-US&ieCompatibilityMode=none&cache=20.1.45.914&playerConfUrl=n&registration=CourseId%7C3382327%21InstanceId%7C0%21TrainingProgramId%7C4363575%21UserId%7C1915120&package=CourseId%7C3382327%21VersionId%7C8&tracking=True&forceReview=False