Notes from CES 2024 Presentation

Introduction to Technology and Humanity

• Technology's Role:
  • Technology entertains, heals, connects, and protects humanity.
  • Creates potential to solve global challenges: food security, healthcare access, sustainability.

CES 2024 Overview

• Event Theme: Celebration of technology and its benefits for humanity.
• Positive energy and hope present; focus on creating solutions for a better world.

Walmart's Evolution

• Walmart's Transformation:
  • Shift from big box store to a fully digital enterprise.
  • Investment in robotics, AI, and a smarter supply chain.
  • Commitment to becoming a regenerative company with a net positive impact.
  • CEO Doug McMillan's journey through Walmart's various roles.

Two Paths for Technology Implementation

• Path 1:

  • Prioritize technology without considering human implications.
  • Data-driven society, streamlined operations with less concern for people.

• Path 2:

  • Use technology to serve people effectively.
  • Focus on enhancing careers while improving customer experiences.
  • Design new, more satisfying roles for associates.

Walmart's Purpose and Values

• Mission Statement: "Help people save money and live better."
• Community Commitment:
  • Walmart aims to lower living costs globally and improve lifestyles.

Technological Innovations at Sam's Club

• Mobile App Features:
  • AI-powered prompts and scanning features enhance in-store shopping.
  • "Scan and Go" feature allows members to skip checkout lines.
• Future Plans:
  • Rollout of seamless exit technology by year-end.

Innovations in Walmart's Retail Experience

• Merchandising Strategy:
  • Focus on quality, sustainability, and customer satisfaction.
  • Enhanced digital capabilities for improving product discovery and customer interaction.
• "Shop with Friends" Feature:
  • New interactive shopping experience launched.

AI and Automation in Supply Chain

• AI-Powered Replenishment:
  • Personalized replenishment service based on customer purchase patterns.
  • Non-subscription model tailored to individual needs.

Collaboration with Microsoft

• Generative AI Implementation:
  • Enhancements to search capabilities for a more intuitive customer experience.
  • Focus on empowering associates with technology for better service.

Commitment to Sustainability

• Environmental Goals:
  • Targets for renewable energy usage and zero waste by 2030.
  • Implementation of EV chargers across stores.
• Community Solar Projects:
  • Plans to make clean energy accessible to customers.

Associate Empowerment and Experience

• Technology for Associates:
  • Tools like "Me at Walmart" app enhance associate experience and career growth.
  • A focus on creating opportunities and promoting a culture of belonging.

Conclusion: Technology and People

• Vision for the Future:
  • Focus on serving people with technology rather than the reverse.
  • Importance of treating associates with dignity and supporting their growth.
• Overall Message:
  • Walmart is committed to creating a better future through technology, focusing on people first.