Undercover Owner Experience

Introduction

• Tanner Slay, co-founder and COO of 24-Hour Home Care.
• Conducting an undercover owner experience to gain insight into caregivers' daily activities in the Senior Care and Disability Services divisions.
• The experience is recorded as a training video, and caregivers are unaware of the plans.

Transformation Process

• Tanner undergoes a transformation to disguise himself for the experience.

Senior Care Division Experience

Meeting the Caregiver and Client

• Caregiver: Karen (3 years with 24-Hour Home Care)
• Client: Mary (diabetic, dietary restrictions)
• Karen explains how she adjusts meals for Mary, focusing on healthier options.
• Discusses safety measures when assisting Mary with bathroom needs.

Insights from the Caregiver

• Karen has experience working with dementia and Alzheimer's patients.
• She shares her personal motivation for caregiving, influenced by caring for her grandparents.

Day-to-Day Activities Observed

• Walking with Mary, meal prep, and medication reminders.
• Notable emphasis on the deep connection and trust between caregiver and client.

Transition to Disability Services Division

Meeting the Caregiver and Client

• Tanner meets with a caregiver and consumer involved in Disability Services.
• Caregiver discusses the client's routine, including personal hygiene and dressing.
• Focus on therapeutic activities, such as chewing food, with a fun outing to Carl's Jr.

Caregiving Techniques

• Caregiver provides verbal and physical prompts to assist the client.
• Emphasis on building independence through repetition and guidance.
• Importance of consistency for the client's security.

Reflections and Insights

• Differences in caregiver relationships on both sides: Senior Care vs. Disability Services.
• Characteristics of effective caregivers: service-oriented, empathetic, and tuned into others' needs.
• Tanner expresses a desire to implement insights gained from the experience into company practices.