Effective Communication in the Workplace

Mar 15, 2025

Webinar on ESPN 501: Lead Communication in the Workplace

Introduction

  • Presenter: Marcel, Trainer at Let's Training
  • Objective: Provide information on the assessment ESPN 501
  • Purpose: Enhance learning experience and support progress in the course
  • Contact: Questions can be directed via email or phone to trainers

Purpose of the Webinar

  • Clarify unit context, required knowledge, and skills
  • Build confidence in completing tasks and activities

Webinar Overview

  1. Learning outcomes of the unit
  2. Key aspects of workplace communication
  3. Assessment overview
  4. Resources required
  5. Detailed look at practical assessment tasks
  6. Additional useful links

Learning Outcomes

  • Establish communication protocols
  • Coordinate effective communication
  • Present and negotiate persuasively
  • Review communication practices

Key Aspects of Workplace Communication

  • Importance: Essential for collaboration, information exchange, and interaction
  • Reasons for Communication:
    • Inform, instruct, delegate, clarify
    • Address and resolve issues
    • Motivate and inspire
  • Questions to Consider:
    • Purpose of the communication
    • Desired outcome
    • Key message and audience
    • Suitable communication methods
    • Communication techniques and tools
    • Potential barriers and how to overcome them
  • Organizational and Legislative Requirements:
    • Policies and procedures
    • Privacy, anti-discrimination, and safety laws
    • Communication protocols linked to organizational and legislative requirements

Developing a Communication Protocol

  • Process:
    1. Develop protocol using organizational guidelines
    2. Release protocol and clarify concerns
    3. Train staff on its use
    4. Monitor compliance and make adjustments
    5. Provide ongoing support

Assessment Overview

  • Tasks: Two tasks with activities including role plays
  • Resources:
    • Learner workbook
    • Learning module
    • Professional consultations
    • Online research

Task 1: Develop, Present, and Negotiate a Communication Protocol

  • Preparation:
    • Read business background (Appendix 1)
    • Research industry information needs
    • Use templates for protocol development
    • Develop supporting materials
    • Prepare presentation to selected team members
  • Presentation:
    • Consider audience characteristics and barriers
    • Use appropriate communication styles
    • Negotiate changes during role play

Task 2: Improvement Plan and Mentoring

  • Feedback Gathering: Identify methods and collect feedback
  • Improvement Report:
    • Identify and plan two improvements
    • Use templates for planning steps and resources
    • Mentor a team member to implement changes

Role Plays

  • Record or conduct with trainer
  • Ensure quality of recordings

Resources and Links

  • Fair Work website, effective communication strategies
  • Additional readings in the learning module

Conclusion

  • Feedback: Welcomed for webinar improvement
  • Support: Reach out to trainers for further assistance

These notes summarize key aspects of the webinar focusing on the importance and techniques of effective workplace communication, as well as detailed instructions on how to approach the ESPN 501 assessment tasks.

Full transcript