Automating Google Reviews with High Level Software

Introduction

• Goal: Boost rankings on Google Maps by getting only 4 and 5-star Google reviews
• Benefit: Enhances brand awareness and revenue
• Tool: High Level software

Overview of the Google Review System

1. Customer Interaction: After an appointment/service
2. Survey: Sent to the customer asking for a star rating
   • 1-3 Stars: Redirects to internal feedback form
   • 4-5 Stars: Redirects to Google review page

Setting Up the System

Reputation Management Snapshot

• Purpose: Help businesses get more Google reviews
• Steps: Custom Values Setup
  1. Google Review Link: Create a custom value for the review link
     • Obtain link from client's Google business profile
  2. Survey Link: Create a custom value for the survey link (filled later)

Creating the Survey

1. Go to Sites Tab: Create a new survey
2. Survey Questions: Two Slides
   • Slide 1: Star rating question (1-5 stars)
   • Slide 2: Feedback form for ratings 1-3 stars

Custom Fields & Conditions

• Custom Field for Star Rating: Radio select with 5 options (1-5 stars)
• Conditions for Redirection: Based on Star Rating
  • 1-3 Stars: Redirect to internal feedback form
  • 4-5 Stars: Redirect to Google review page

Integration and Automation

1. Integrate Survey Link: Add survey link to custom value
2. Automation for Appointments: Set up automated messages
   • Messages: Confirmations, reminders, and review requests
3. Bulk Review Requests: For businesses with old customer data
   • Import Contacts: Add tags to trigger bulk review requests
   • Incentives: Offer discounts or rewards for leaving reviews

Managing Google Reviews

Google Business Profile Integration

• Purpose: Manage all reviews and requests from High Level
• Features: Overview, tracking, and widget creation for websites

Incentives and Offers

• Free Snapshot: Available with a 30-day free trial of High Level
• Additional Support: Free resources, Zoom calls, and community access

Conclusion

• Key Takeaway: System helps businesses efficiently gather positive reviews, improving online presence and customer feedback.
• Call to Action: Sign up for the free trial or upgrade for more benefits.