Creating a High-Performance Culture and Sustainable Engagement

Key Questions for Organizations

• How to create a high-performance culture?
• How to maintain sustainable staff engagement?
• How to build a strong pipeline of leaders?
• How to embed change effectively in the organization?

Role of OD Consultants

• Organizations are complex like a jigsaw puzzle.
• OD Consultants partner with clients to:
  • Create competitive advantages.
  • Design integrated high-performance systems.
  • Maintain engaged staff.

The Consultant's Role: A Metaphor

• Medical Doctor: Diagnose underlying symptoms.
• Chef: Use ingredients to create a suitable recipe.
• Magician: Inspire belief in new possibilities.

Change Management

• Essential in systemic interventions.
• Involves key stakeholders for success.

Values-Focused Workshops

• Developed workshops focusing on skills leading to company values.
• Increased confidence in actualizing values.
• Improved engagement and survey results.

Behavioral Change in Workforce

• Addressed poor health choices in a young workforce:
  • Smaller lunch plates for perceived larger servings.
  • Rumor slowness of lifts during peak times.
  • Incentive-based fitness programs.

Retention of Knowledge Workers

• Recognized role of family in employee retention decisions.
• Offered free soft skills training to families and significant others.
• Resulted in better retention rates.

Evaluating OD Providers

• Science should be central to their offering.
• Solutions should be simple, needs-driven, and focus on real issues.
• Align with business principles and culture.
• Measure ROI where possible.
• Aim to leave clients upskilled, not dependent on consultants.

Services Offered

• Act as a sounding board.
• Generate solutions.
• Architect systems.
• Plan and manage interventions.
• Source skills and resources as needed.