Catatan Kuliah: Cara Bertelepon dalam Bahasa Inggris

Pendahuluan

• Tema: Basic Phone Conversations (Dasar-dasar Percakapan Telepon)
• Fokus: Cara menelpon dan menerima telepon dalam bahasa Inggris
• Terdapat 4 tips penting yang akan dibahas:
  1. Menjawab telepon
  2. Meminta bicara dengan seseorang
  3. Meminta seseorang untuk menunggu
  4. Mengambil dan meninggalkan pesan

1. Menjawab Telepon

• Cara Formal:

  • Contoh: "Hello, thank you for calling. This is Jani. How can I help you?"
  • Terjemahan: "Halo, terima kasih sudah menelepon. Saya Jani, ada yang bisa dibantu?"
  • Digunakan di kantor atau lembaga resmi.

• Cara Informal:

  • Contoh: "Hi, Jenny speaking."
  • Terjemahan: "Hai, ini Jenny."
  • Bisa diganti dengan nama sendiri.

• Contoh lain:

  • "Hi Shane, thanks for calling me back, I was just about to call you."

2. Meminta Bicara dengan Seseorang

• Ketika Suara Dikenal:

  • "Are you available or free?"
  • Terjemahan: "Apakah kamu bisa ditelepon?"

• Ketika Suara Tidak Dikenal:

  • "Is Shane available? Is he on the phone?"
  • Terjemahan: "Apakah Shane ada?"

• Alternatif Formal:

  • "I’d like to talk to Shane, please."
  • "May I speak to Shane?"
  • "Is it convenient to talk at the moment?"

3. Meminta Seseorang untuk Menunggu (Putting Someone on Hold)

• Frasa yang Digunakan:

  • "Hang on for a moment please."
  • "Hold the line please."
  • "Can I put you on hold for a second?"
  • "Would you mind holding for just a moment?"

• Contoh:

  • "Just a second, I'll see if he or she is available."

4. Mengambil dan Meninggalkan Pesan

• Jika Orang yang Dicari Tidak Ada:

  • "I'm sorry, she isn't available at the moment. Can I take a message for her?"
  • "If you leave a message, I'll be sure to get it to him as soon as he is available."

• Contoh Pesan:

  • "Okay, I will let him or her know that you called."

• Meninggalkan Pesan:

  • "Thank you. Please tell her Shane called. Ask her to call me back."
  • "Could you have her return my call tomorrow?"
  • "I don't have any message for her or him. I will call back later."

Bonus: Ungkapan Umum dalam Bertelepon

1. "I have another phone call. I will call you back later."
2. "Sorry, you must have dialed the wrong number."
3. "Would you mind slowing down?"
4. "Would you mind to repeat? I didn't catch that."
5. "Sorry, I got a very weak signal here. Could you please repeat?"
6. "Sorry, I'm running out of credit. Call you back later."

Penutupan

• Terima kasih telah menyaksikan.
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