I look forward to hearing from you soon. Kind regards, Anna. And Marjorie said, I don't think I've ever seen a vegetable quite that size before. Where's that hole punch?
Ah, business as usual in the offices of Tom Tom Trading. Oh for goodness sake! What a disaster!
I can't believe it! Mmm, but one minute... The member of the team seems bothered.
Anna, this is the moment to show you're willing to help. Yes. Use phrases like, is there anything I can do? Let me help. Or, to be more informal, you can say, can I give you a hand?
Or, give me a shout if you need anything. Right. Go on! Are you okay, Tom?
No. Is there anything I can do? No. Oh, what's wrong? Everything.
I see. Can I give you a hand? My computer has crashed. I've lost my phone and there's a big, big problem with my timetable. I've got two meetings scheduled at the same time with two extremely important clients.
I can't do them both at once. Let me help. Thanks, Anna, but these are big, big clients. They need someone of experience. Well, give me a shout if you need anything.
I can handle this, all right? I can handle this. Ungrateful idiot. But you used all the right phrases, Anna. Well done.
Anyway, I bet he'll change his mind. Oh, I know. And the purple ones are so much more powerful. Anna, could you help me? Ha!
I told you so. They've both arrived at once. Oh, God.
I'll deal with Mr Kumquat. OK. You talk to Mr Lime. He's from a company called Citrus Ventures.
They own hundreds of juice bars. Are you sure that's a good idea, Tom? I don't have much choice, do I? Well, I could... Just keep him occupied, Anna.
Tell him how great he is. Tell him how great I am. And find out what he wants.
once. If it's about the... well, never mind.
Just be nice. Understood. Mr Lime, are you well? Yes, but I'm actually rather angry too.
Well, Well, let me introduce you to Anna. Mr Lime, it's a pleasure to meet you. Let me help with your coat.
Oh, thank you. Can I give you a hand with your scarf too, Mr Lime? Oh, thanks.
Now, please come this way and you can tell me what's wrong. Well done! Anna used some good phrases to step in and help with this mess.
Let's hear them again. Is there anything I can do? Let me help. Can I help you? Can I give you a hand?
Give me a shout if you need anything. But Mr Lime is obviously upset about something. What is it? And how will Anna deal with the problem?
Let's hope it doesn't end in disaster.