Triage Logic Learning Center: Introduction to Protocols for Telephone Triage Nurses

Introduction

• Presented by: Marcy LA, Triage Logic Nurse Educator
• Purpose: Educate nurses on using protocols for patient triage.

Understanding Protocols in Telephone Triage

Definition

• Protocols: Specialized algorithms to evaluate the severity of a caller's condition.
  • Based on present complaint and answers to questions.

Function

• Start with highest acuity (911) to symptoms manageable at home.
• Provide standardized information and appropriate care.
• Comprehensive to address a variety of ages and reasons for calls.
• Offer targeted advice based on symptoms and caller disposition.

Role of the Nurse

• Protocols are tools like a stethoscope.
• Requires nurse's:
  • Past nursing experience
  • Judgment
  • Critical thinking skills
• Protocols ensure consistent and accurate advice.

Actions Based on Protocols

• Recommend home remedies.
• Schedule appointments.
• Refer to specialists or urgent care.

Conclusion

• Outcome: Ensures consistent and accurate advice for health concerns.
• Next Steps: View the detailed course on protocols in the Learning Center.

Additional Information

• Encouragement to share the video and provide feedback.

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This summary provides an overview of the key points covered in the introductory video on protocols used by telephone triage nurses, detailing their purpose, function, and the role of the nurse in applying them effectively.