Mock Interview - Candidate for Virtual Assistant Position

Greetings and Introductions

• Participants: Dela (Interviewer), Candidate (Sweet)
• Consent for Recording: Sweet agrees to the interview being recorded

Candidate's Background

• Education: Graduate of Accounting Technology
• Work Experience:
  • Customer service and administration
  • Bookkeeping
  • Previous role: General Virtual Assistant
  • Previous role: Registration officer for Philippine national ID (data entry)
  • Customer Service Representative in a BPO industry
• Skills Acquired:
  • Multitasking and organization
  • Scheduling and bookkeeping
  • Adaptation to customer needs
  • Calm under pressure
  • Enhanced communication skills
• Reason for Applying: Passionate about the role and eager to contribute

Previous Employment Details

• Part-Time Bookkeeper at a US Accounting Firm
• Reason for Termination: Laid off due to organizational changes
• Skills Gained: Online job experience and work ethics

Expertise in Billing Processes

• Past Job: Souland Global Services
• Strategies to Reduce Billing Errors:
  • Listening to customer concerns
  • Negotiated reduction of late fees
  • Provided exceptional customer service

Time Management and Prioritization

• Methods Used:
  • Prioritize tasks based on critical deadlines
  • Transparent communication with clients
  • Use of time management tools (Todoist, Google Calendar)
  • Delegation of tasks to colleagues

Familiarity with Project Management Tools

• Tools Used: Asana, Notion, Trello (for personal tasks, not for clients)

Motivation and Hobbies

• Motivation for Virtual Bookkeeping:
  • Aligns with education
  • Desire for continuous personal growth
• Hobbies:
  • Watching videos of Korean boy band (Seventeen)
  • Traveling
• Creative Side: Photography, videography, use of Canva, CapCut, Adobe Premiere

Recent Activities and Family Situation

• Family Commitment: Caring for grandparents
• Continuing Education: Free online courses on General Virtual Assistance
• Church Activities: Attending church conferences

Short Job Tenures

• Explanation:
  • Multiple job changes due to family emergencies and personal development

Work Schedule and Equipment

• Availability: Full-time, Mon-Fri 9 PM to 6 AM, no weekends
• Main Equipment: Macbook laptop
• Backup Equipment: Windows ASUS laptop
• Power Backup: UPS with 8-10 hours runtime

Questions from the Candidate

• Success Measurement for VAs:
  • Monthly feedback forms from clients
  • Check-in calls and retraining if necessary

Conclusion and Next Steps

• Process:
  • Evaluation of all applicants
  • Results via email in 2-3 days
  • One-day training on common tools if matched with a client