How to Pass HSBC's Video Interview

Introduction

156 years old; serves over 40 million customers in 64 countries
Recent news: supports China's stance in Hong Kong; allows remote work on Fridays
Established a new headquarters in Birmingham, investing over £200 million

Candidates report varied experiences: short interviews, long interviews, or telephone interviews
Importance of tailoring answers to specific roles

Aim for answers around 2 minutes (approx. 250 words)
Use templates and sample answers available on Gumroad
Focus on how to articulate thoughts and why to say them, rather than memorization

Why HSBC?
- Avoid generic answers
- Use unique facts about HSBC (e.g., customer base, history)
- Reflect personal interest and passion for the company
Why this role?
- Explain expectations of the role (e.g., supporting traders, reconciliation)
- Highlight relevant skills (e.g., attention to detail, numeracy)
Client Service Scenario:
- Respond to an unsatisfied client
- Focus on listening, understanding concerns, and providing solutions
- Demonstrate care and willingness to rectify the situation
Importance of Interdepartmental Relationships
- Explain how communication enhances service delivery
- Use personal examples from past experiences
Strengths Relevant to HSBC
- Align strengths with job descriptions (e.g., attention to detail)
- Explain how these strengths will help in the role
Working with New Colleagues
- Express enthusiasm for meeting new people
- Highlight approach to building relationships: honesty, openness, willingness to learn

Possible topics include:
- Profitability at HSBC
- Importance of financial goals
- Current trading risks
- Divisions of the bank performing well