continue to follow the breaking news the global Microsoft outage all around the world including in Paris where it's affecting the Olympics just a week before the games begin the organizing committee said in a statement that they have activated contingency plans in order to continue operations it did not immediately provide details on how its operations were affected and there are even impacts in Australia where a supermarket chain reported their self checkout machines have been rendered useless and displaying the blue recovery screen some other stores in the country decided to close their doors due to the ongoing outage and many of us are having questions about how this outage happened let's bring in Adam Isles principal and head of cyber security at the chof group and Adam a lot of people are asking who is crowd strike and why are they so crucial to Everyday operations around the world so crowd strike is a market leading provider of what are known as endpoint detection and response cyber security tools uh these tools are of the most important tools that are out there in the marketplace and the reason is this bad guys have gotten really good at changing uh malware code the IP addresses they're coming from that's trivial for them what's a lot harder to do is to change their behaviors and their techniques EDR tools look for those things they look for suspicious behaviors they detect them uh and they shut them down and in order to do that these tools need to be constantly doing content updates to their uh to their uh algorithms to look for those things crowd strike is everywhere uh they are in Banks Airlines hospitals uh energy companies um but because of uh the the quality of their product so moving forward is there a way to prevent this from happening again yeah so this was a this was a Content update that somehow crashed the operating system and there are three things that need to happen one um I think crowd strike is going to be you know taking a look at root cause analysis for why did this happen I mean they're constantly doing these things so they've got processes in place to make sure this doesn't happen something obviously went wrong here two is in the immediate future uh government agencies companies need to apply the the the fix that's out there the challenge is you know with the operating system shut down if if you have to restart it you've got to get past encryption and so you need recovery keys and those need to be applied and in many cases they need to be applied manually so it's going to take time to do that but we need to get through the immediate response and Recovery and three this raises questions about resiliency which is you know uh is this the first time or the last time something like this is going to happen maybe not with crowd strike but maybe with something else you we saw this with AT&T earlier this year in a different context so what's our what's our business continuity plan how do we resort to manual operations um you know what what testing and exercises can we do and where are we putting critical data so one of the things in in this instance that is super important is having recovery Keys available do we know where those are are those easily accessible I guess we're going to learn a lot more after this Adam is with the chof group thank you so much for your Insight this morning thank you so much for having me