organizational citizenship Behavior OCB encompasses employees voluntary and extra Ro actions that positively contribute to the organization Beyond formal job requirements these actions not explicitly rewarded or specified in job descriptions reflect employees choices to enhance the well-being of the organization and its members so what is encompassed with no OCB and what benefits does it offer how can an organization cultivate and strengthen it in this video I will discuss these questions with you section one five Dimensions there are five key dimensions of organizational citizenship behavior number one altruism this Dimension involves helping others in the organization with their tasks or problems it includes acts of kindness assistance and support provided to colleagues number two conscientiousness employees who exhibit conscientious OCB go above and beyond to ensure the tasks are completed accurately and thoroughly they may take extra steps to to prevent problems and ensure the quality of work number three sportsmanship this Dimension refers to an employees ability to maintain a positive attitude and contribute to a positive work environment it involves being a good team player avoiding unnecessary conflicts and fostering a Cooperative atmosphere number four civic virtue employees who display civic virtue engage in activities that contribute to the political life of the organization this may include attending meetings staying informed about organizational changes and actively participating in decision-mak processes number five courtesy courtesy OCB involves demonstrating politeness respect and consideration toward others in the workplace this can include behaviors such as being friendly showing empathy and practicing good manners section two benefits OCB is important for the following reasons number one enhanced organizational performance OC CB goes beyond the formal job requirements and employees who engage in these discretionary behaviors contribute to improved overall organizational performance they may take on additional tasks help colleagues and contribute to the achievement of organizational goals number two positive organizational culture OCB contributes to the development of a positive organizational culture when employees exhibit behaviors such as teamwork cooperation and altruism it Fosters a workplace environment that is supporting collaborative and conducive to high morale number three increased employee satisfaction employees who engage in OCB often experience a greater sense of job satisfaction contributing to the well-being of the organization and its members can be personally fulfilling and this satisfaction can contribute to increased employer retention and loyalty number four reduce turnover a positive work environment created through OCB can contribute to lower turnover rates when employees feel a sense of belonging Mutual support and appreciation for their contributions they are more likely to stay with the organization number five adaptability and flexibility employees engaged in OCB are often more adaptable and flexible in the face of organizational changes their willingness to go above and beyond can contribute to a smoother transition during times of change and uncertainty number six long-term success OCB is associated with long-term organizational success organization that Foster a culture where employees willingly go above and beyond their formal roles are more likely to adapt to changing environments innovate and Thrive over the long term section three strategies here are several strategies to enhance OCB within an organization number one leadership role modeling leaders should model the behaviors they want to see when leaders exhibit OCB it sets a positive tone for the entire organization and encourages employees to follow suit number two clear communication clearly communicate expectations regarding both formal job responsibilities and discretionary behaviors make it known that OCB is valued and recognized within the organization number three recognition and rewards Implement recognition programs that specifically acknowledge and reward employees for engaging in OCB this can include Employee of the Month Awards public acknowledgements or other forms of recognition number four employee involvement create avenues for employees to be involved in decision-making processes and organizational initiatives when employees feel their input is valued they are more likely to demonstrate civic virtue and engage in OCB number five promote work life balance ensure that employees have a reasonable workload and a healthy work life balance when employees feel supported and valued they are more likely to reciprocate with positive behaviors including OCB number six regularly assess and adapt continuously assess the organizational culture and solicit feedback from employees use this information to make adjustments and improvements to further enhance OCB section four summary to sum up organizational citizenship Behavior OCB refers to employees voluntary and discretionary actions that go beyond their formal job requirements contributing positively to the organization's overall effectiveness OCB includes behaviors such as helping colleagues exhibiting positive attitudes and actively participating in organizational activities it is important as it enhances organizational performance Fosters a positive workplace culture and contributes to increased employee satisfaction and retention all right that's all for today's topic if you have any questions regarding this video please leave your thoughts in a comment below I hope you guys have enjoyed this video and if you did make sure you give it a thumbs up and subscribe to my channel thanks for watching and I will see you next time