Preparing for User Interviews

Importance of Preparation

• Quote: "Before anything else, preparation is the key to success" - Alexander Graham Bell
  • Relevant to user interviews in UX design
• Proper preparation maximizes the use of limited time with interviewees
• Helps in understanding unique perspectives from participants

Steps for Interview Preparation

1. Script the Interview Questions

• Consistency is key: Keep questions the same for every user
• Serve as a guide during the interview

2. Collect Necessary Supplies

• Have a printed list of questions, computer, paper, pencil
• Prepare any recording equipment needed
• Familiarize yourself with any new technology or equipment

Online Interview Considerations

• Ensure familiarity with the online platform
• Confirm the interviewee's access to necessary technology
• Prepare a backup plan for potential technology issues (e.g., having a contact number for the participant)

3. Research the Users

• Review personal information provided by users pre-interview
• Take note of:
  • Names, demographic details
  • Relevant user experience with the product
  • How they found out about the interview
• Review screener survey responses, if applicable

4. Practice

• Practice delivering questions for a smoother interview process

Conclusion

• Completion of these preparations means you're ready to conduct user interviews
• Upcoming content: Best practices for conducting interviews