we're so excited to announce the launch of Einstein co-pilot your new conversational AI assistant for [Music] CRM I'm Clara Shai CEO of Salesforce AI in the next few minutes I'll share how our new prompt Builder an Einstein co-pilot will help your employees be more productive and wow your customers last year we delivered generative AI to every Salesforce application from summarizing sales accounts and opportunities to generating service replies and creating product descriptions and marketing segments but we're not done we're building an entirely new way for you to connect with your customers using Einstein co-pilot this is a vision for the future of CRM which we previewed for you at dreamforce and today we're thrilled to announce that Einstein co-pilot is now in public beta and available for all of you to experience the power of generative AI conversationally in the flow of your work Einstein co-pilot is our new conversational AI assistant that we are building into every Salesforce application it completely changes the way customers use and experience Salesforce now every Salesforce user will be augmented with the power of AI right where they work making them much more productive than ever but Einstein co-pilot isn't like other generative AI Solutions out there today first it's one co-pilot across all of your Salesforce applications and data focused on CRM second it's conversational you can talk to it like you would a co-worker and third and most importantly Einstein co-pilot is automatically grounded in all of your existing customer data and flows in Salesforce that's because Einstein co-pilot is built on the Einstein 1 platform which is the fastest way for organizations to transform with AI and data Einstein 1 is Unified by metadata that safely connects and unlocks your data from across your Enterprise this data can then be activated across your most important business functions like sales service marketing Commerce development and more and as always we've built all of our AI on a foundation of trust our company's number one value you see 25 years ago when we helped you move into the cloud we decided that your data is not our product and we've carried that value through to everything that we do in AI That's why every Salesforce AI product is built on Einstein trust layer which prevents your data from leaking into a large language model and guarantees You full control of your most important asset your data your employees can now get work done faster with a single co-pilot experience across sales service marketing and commerce and out of the box actions that allow you to update query and summarize simply by asking but that's not all many of you have told us that you want to control which generative AI use cases to turn on for your organization you even want to control where in the application you want your employees from different departments to use AI well now you can with prompt Builder prompt Builder which is generally available today is a low code tool that allows any Salesforce admin or developer to create test and deploy AI prompts grounded in your customer data right from within prompt Builder you can reference any data in your Salesforce instance including custom objects and custom fields and even data from data cloud with a few clicks you can bring generative AI to every experience and application in your business for example a service reply prompt for an automotive company might reference Telemetry data about a customer's car battery a prompt to generate a sales prospecting list should ideally reference your website engagement data the secret sauce to AI success is trusted data because all of our AI is built on Einstein 1 it's seamlessly connected with data Cloud so you can leverage all of your organization's data including engagement data mobile app data Telemetry data you name it to ground your AI for the most meaningful and accurate trusted responses customers are already seeing amazing success with co-pilot impr prompt Builder with Einstein co-pilot Turtle Bay Resort service employees will be able to quickly respond to customer requests and suggest resort activities it'll make their Serv Department more efficient by freeing their time from mundane tasks so they can focus on the guest experience prompt Builder has allowed Baka systems to safely build generative AI experiences that save their salespeople precious time while keeping all of their customer data secure get started with our TurnKey prompts like service replies and sales prospecting emails once you get a feel for how these work turn on prompt Builder to really make these prompts your own and reflect your company voice andl policies and then when you're ready turn on Einstein co-pilot for our most powerful open-ended conversational experience click the link on your screen to get started today