[Music] hello ibb international students welcome to ipb international visual educational creative tutorial room factor this is our learning situation that provides you with encouraging future learning experience and accessibles anytime anywhere in few minutes onwards we will learn about communicate on the telephone this unit deals with the competency required to communicate on the telephone in a range of settings within the hotel and travel industries workplace contacts today we will show you about the airmen first respond to incoming telephone calls second make telephone calls in this video we will share about how to respawn the incoming telephone calls number one answer cause properly number two offer friendly assistance number three repeat call details to the colors number four answer colors properly number five default and pass on color request number six delay misses accurately number seven report suspicious phone call number x control your quiz and process this video we will share also about making telephone calls number one obtain correct telephone numbers number two establish clearly the purpose of the call prior to calling number three use telephone equipment correctly in order to establish contact number four communicate clearly your name company and also reason for calling and the last one is be polite and courteous at all times alright guys you might still wondering how to communicate on the telephone let's check this video out [Music] answer the telephone within three rings good morning eduardo boutique resort aretha speaking how may i see you good morning i'd like to talk to my friend he is staying in this hotel certainly sir may i have your name and where do you come from i am lee huang from canada well mr wong may i have your friend's name and his room number he is mr john sandels in room 101 all right mr wong could you wait weight moment i connect your phone to mr sandals all right ask for the color agreement before transferring the call good morning john sandals here who is this good morning mr sandals i'm aritiadi telfonopreter your friends mr wong from canada wanted to call you would you like to receive your call oh sure just put it in the line certainly sir i put you through okay thank you thank you for waiting mr wong your phone has been connected to mr sanders thank you alright thank you so much greetings with your work area your name and appropriate offer [Music] good morning eduardo boutique resort arithia speaking how much is you good morning this is kim lee and i would like to make a call to mr james lee in the room 101 please certainly mr kimbley please wait a moment i'll connect your call to mr sandels okay thank you always have pen and paper on hand to keep records thank you for waiting mr kimberly i do apologize because the line is engaged would you like to wait or leave a message oh that's okay could you just tell him to attend the meeting in the restaurant tonight at 6 pm just before the dinner well certainly sir but may i have your phone number before sure so this is my phone number zero eight five seven nine two one four one seven one four all right sir let me repeat your message that mr sandal has to attend a meeting in a hotel restaurant at 6 pm tonight and your phone number is zero eight one zero nine two one four one seven one four is there anything else that i can help you no i think that's all thank you very much well i'll pass on your message as soon as possible to mr sandels thank you for calling and have a good day mr kim [Music] good morning therefore operator aria speaking how may i help you i would like to ask you is it possible to call directly from my room to japan certainly sir your room telephone has been facilitated with international dial direct you just have to press 9 to get the line out followed by country code city code and phone number without zero well i'm afraid that i don't know the country code of japan could you help me certainly sir just to make sure may i have your name and room number before all right it is john sandals room 101 well mr sandels japan's country code is plus 81 but if you don't mind would you like us to assist you with i think i will make it tomorrow by myself thank you for the assistance all right for any further assistance just dial o to octophone operator and also we have special offer for you to have a wonderful balinese spa experience for tomorrow with only 115 usd would you like to take it that sounds tempting over but i'm afraid that i think i cannot do that tomorrow but thank you for the information no worries mr sandels perhaps you can join us later thank you for calling and have a good day all right thank you good morning aerobutic resort arthur speaking how may i help you hi arithia i get good news for everyone in your hotel well i'm sorry sir may i have your name please and what's the good news will be all right just tell me the good news is your hotel will be exploded for an hour [Music] where may i know where's the bomb located sir all right why sir why do you do it [Music] i do apologize mr thunder but may i have your location and what's wrong with our hotel and gm to you [Music] complete the bomb threat checklist immediately good morning telephone operator aditya speaking how may i help you good morning arita chip security here the bomb is found everything is under control everybody well thank you so much for the good news here are some more tips for you first if you say you will call back do as soon as possible second politely ask his or her name if you are not sure the caller is a man or lady or you can say how should i address you third try to satisfy your guests with proper information next do not answer the phone with merely say hello or yes next do not make small noises during the conversation in the telephone for example scramble for pen and paper eating and talking to another person then do not say he hasn't come yet she hasn't come back from lunch yet or he is in the toilet and the last one asking the caller to repeat the details is annoying well ipv international student today we have learned about communicating on the telephone thank you very much for watching and see you on the next video have a wonderful day [Music]