Transcript for:
Entrepreneurship Lessons and Challenges

hey Eric here with 30x40 design Workshop  I wanted to set up this video I asked my   wife Laura to join me in the studio to have a  chat about some of the personal and financial   challenges that we've faced together as we've run  30x40 design Workshop over the past 10 years now   Laura is not an employee of the business but  I couldn't have done any of this without her   support her guidance and her financial buyin of  course and I think Business and Entrepreneurship   often times is glorified and you only see the  bright shiny aspects of it but there are some   behind the scenes challenges that everyone  faces and it can be easy to look at someone   else's business and someone else's success  and think they had it all architected out   and planned from the beginning and that they  fac no hurdles and that's just not true so I   wanted to ask Laura to join me for this behind  the- scenes chat on Lessons Learned 10 years in so rewinding back to early days uh right before  I started 30 by 40 I had been telling you I was a   little bit unhappy with my professional situation  and we had talked a little bit about me starting   a business and going off on my own but that was  always kind of this precious idea that I never   really yeah we didn't have a timeline we didn't  have a specific plan all the advice I had heard   was you have to save 12 to 18 months yeah of  Revenue and all of this money in the bank it   just didn't even seem possible we weren't really  saving that much and in fact I think we were just   enjoying the fact that the kids were out of  daycare we had some extra money and we had   had spent a lot of money on a vacation when the  time came that you quit your job it wasn't quite   planned you know it was a little bit unplanned  so we definitely financially went into it with   very little saved and some credit card debt and  of course we had the mortgage and so it was um   you know thankfully we already had I had my job  and we had benefit health benefits through that   to set the stage though the employer that I  was working for previously had cut our pay   by 20% and so that gave the freedom to go off and  look for supplemental income MH which we knew you   could find you did find I did find some everyone  gets to this point where you know staying in the   status quo maintaining the status quo staying  in a painful situation when that pain exceeds   the pain of actually making a change and going off  and starting something new yeah that's the point   when you're actually going to make the change I  got to a very painful moment and I just decided   it's now or never cuz you you can plan the dream  forever but at some point you have to step into   the dream and actually do the thing and I thought  you know I have to be that person who does that   and I remember calling you on the phone the day  that I gave notice do you remember that yeah it   I mean in some ways I wasn't surprised because I  knew you were unhappy and I really was excited to   hear that you were willing to take that risk  because I I want I knew you needed to make   some kind of change so it it precipitated pretty  quickly I remember in that moment feeling as free   as I've ever felt and and this amazing feeling of  empowerment and then the next day getting up and   I was just working in the house from the couch  I move my drafting table up to the corner of the   living room and I I was kind of filled with this  sense of dread like okay now I actually have to   build the plane that I'm flying in do you remember  the exercises that we went through financially to   do to make it work well yeah we had we went  we sat down and did an our budget um pretty   in great detail because we were trying to figure  out uh what the minimum was we needed to live off   of month to month uh so we we did come up with a a  minimum monthly income that we needed and I think   like we were just hoping to to not lose the house  so it was like make all the bills well not only   that the house not only that but I didn't want  to go back to working for someone else yeah so I   knew setting that gap between income and expenses  is getting that Gap as narrow as possible so that   it just felt like this minimum viable income that  I had to produce um felt motivating to me you know   once we looked at what that actual Gap was and you  know for people who are doing this on their own   um without a partner I was lucky to have you you  had health insurance you had a stable job and for   people who are going in this alone saving a Runway  is probably necessary you need some cash buffer we   did not have that at the time and I have to say  for me person I found it very motivating that I   knew I had to make up that shortfall because  I was determined not to go back working for   someone else and in some ways you just have to do  it and sometimes just the sheer pressure Financial   pressure and the fact that you like you've jumped  off a cliff and now you're falling through the air   so you better do something sometimes that in  and of itself is the motivation that you need   to just do it um because you there's a lot of of  fear Associated I think with doing something like   this and uh Fear Can can be paralyzing yeah um  for people um we did this exercise called fear   setting early on I don't know if you remember that  it's the Tim Ferris exercise like what's the worst   possible thing that can happen and I think the  conclusion that a lot of people reach is I have to   go find another job and you know it may even be a  better job than the one that I have presently and   I think that there's some freedom in that you know  like nobody wants to fail at starting a business   useful exercise you're right and I forgot about  that yeah especially if you're writing the stuff   down because once you write down all of the worst  case scenarios and you look at them it's like   okay in the grand scheme of them things this is  not all that scary yeah and if the business had   been a complete flop and a failure it would still  be a net positive yeah I still had skills that I   gained and people that I met and experiences you  I think for anyone who looks at this and maybe did   more planning than we were doing it's never going  to look like a great decision to walk away from a   steady Shore Fire paycheck and step into off a  cliff into nothing well yeah because you're not   just it's not just yourself and your own happiness  it's also feeling the responsibility of supporting   a family and kids yeah and for some people it  could be supporting parents or or other loved   ones uh so you feel like you can't make all  of your decision decisions just for yourself   but also the people around you want you want and  need you to be happy and fulfilled so for myself   I really wanted to see you happy as the number one  thing um and then we would make the finances work   however we could yeah if we made this decision  purely based on the financial motivations it   we never would have chosen to do this so if you  do the math and and you say well you know that a   steady paycheck completely going away it's going  to hurt the budget it's it's going to feel like a   big Financial Risk also we were not thinking about  the future future you know at that time we were   not thinking about it was survival mode saving  for retirement and it was literally month-to-month   survival and I felt motivated by the fact that  I didn't want to be the dad who couldn't provide   the vacation for his kids I didn't want to be  the dad who failed in his business like I found   those things very personally motivating and so  having that some kind of financial Edge that I   could brush up against and really work toward was  motivating for me those first early jobs I had   some Moonlighting projects that then transitioned  to full-time work I was undervaluing my services   oh yeah so we did this budget yeah and the numbers  weren't correct no they were I was under billing   I was you know only planning on working part-time  on these jobs and so they were really small jobs   I worked through them quickly and the whole  thing was as much as we tried to plan I feel   like it just was it it was an imperfect exercise  we were bound to get it wrong and what about the   other things that you were experimenting with as  products building furniture and and things like   that I think um you know neither one of us really  thought about like what's the cost benefit of this   as a product like how much time does it take for  you to do this versus how much are you how many   of these will you sell and um neither of us had  that kind of business background so every time   there was an idea about a cool product that you  were making I thought they were all pretty cool   so we were sort of like yeah let's do you know you  should do that too so there was actually like a a   a lot of experiments happening all at once um but  in the end I think that was an important thing to   do I mean I think you have to do all of those  experiments to figure out what works one of the   early sort of rubrics we put in place was as long  as we made that Gap in our budget as long as we   made that difference we would take anything that  was left over and we put it in a Runway account   yeah and that business account just held that  as a cash buffer and over time that grew larger   and larger but I never wanted to get to the point  where I had to go back and search for another job   go back to work for somebody else and what I did  with that kind of white space that buffer that was   creating was run those experiments so like YouTube  was an experiment that I ran it was and I ran it   out of financial motivation I thought I could earn  advertising you and but also I thought it became a   creative outlet for you because you were always  very interested in film and photography and the   film part of it I think picked up a lot because  before that you had identified photography as   something you really enjoyed and you were good  at I don't think that you had experimented a   lot with film until you started playing around  with YouTube and then it became a really driving   creative um outlet for you other thing that we  weren't ready for and this is where the again   where the runway came in is the bumpy income right  it was very difficult to predict uh and I think   people who have had businesses or grew up in in  families where there were businesses is they're   used to that idea but you and I were not raised  that way steady paycheck it felt like not having   a steady steady paycheck was a very hard thing  to adjust to for both of us and and plan we we   like to plan generally so having kind of like  the runway was was very created space for you   to experiment but also created I think there  there was space that you needed and you also   needed to remove some of the anxxiety about what  the income was going to be so having that Runway   also alleviated some that so you could focus on  being creative yeah from a personal relationship   standpoint big change from me working in an office  and having a Social Circle there to me working in   the house by myself yeah I think you know I was  spending my whole day interacting with people at   work you know with my employees and my colleagues  and a lot of intense interactions and then I would   come home just wanting to take a breather and  you'd be like ready to talk about your day like   bounce ideas off of me me and I think sometimes  it was you know probably on occasion I would stop   paying attention and you probably felt like I  was ignoring you so that was one one thing that   we noticed and another one was like because you  were working at home you were just available so   like if when the kids were at done with school  at 2:30 in the afternoon and they didn't have   something after school it was very natural for you  to just be like oh I'll go get them you know but   then as that progressed we quickly realized like  even though you're here and maybe your schedule   was more flexible we had to really try to keep  everything 5050 um because it was very easy for   us to sort of drift into the Zone where you were  just dealing with everything that was happening   in the middle of the day if someone got sick at  school it fell to you to go get them because you   were here it's a big challenge working out of  your living space I had the drafting table in   the corner we had our couches right there so you  know moving between work and personal life there   is no boundary and if I had a difficult phone call  or something with a client interaction I couldn't   really leave it behind there was no disconnect  there and it also meant that when I got up in   the morning I was staring work at them in the face  and I would just work all the time and I I think   that's a challenge for anybody building their  own business in in their home or even I mean this   studio is 17 Paces away from our house but I spend  almost as much time in here as I do in our house   and so I I think that's that that's a boundary  that um you know you were working pretty hard   at that too to try and make up for for the budget  shortfall that I was had created by starting the   business so you were working a lot I was working  a lot it felt like a season of life where we were   really investing a lot back into our professional  development yeah I was traveling more for work too   so but you sacrific time with family with kids  you're not going down to visit your parents as   much I think that we had some distance we did we  I felt like we spent a lot of time navigating our   time or trying to negot neate our time that's  true and I and I think that's true for a lot of   people where you know it's a family where there's  kids that need to be taken care of and so I hated   the fact that we always felt like we were like  negotiating who was going to do what CU it was   our like a chore you know like I didn't want it to  feel that way but it defin we both had different   pressures and we were trying to balance all those  things and still respect each other's time and I   don't think I really fully appreciated how hard  it was to work out of the living room until Co   hit and I had to work out of the living room which  was just a few years ago uh and I found it really   difficult I mean first because the kitchen was  right there and everybody else was home and they   were coming in and making lunch while I was trying  to focus and um I I remember distinctly realizing   like this is what it probably felt like when you  were and even though you told me it really wasn't   until I actually experienced it when I realized  like how distracting even without people walking   in it could be just being in that room yeah so  I remember a moment I had a client meeting at   the kitchen at the dining table and we have a big  open living space so kitchen dining living and my   meeting space was the living rooms which meant I  had to clean the whole house before any you know   new client was coming by for any meeting but we  also have a cat and this cat is like a cat that   you didn't want is a terror and so during this  prospective client meeting I'm sitting at the   dining table the house is in pristine condition  you know I'm all excited for this I'm presenting   my portfolio and the cat climbs between the  slip cover on the sofa and the the inside of   it and I couldn't extract the cat so he's like  clawing his way up this thing and this client   is looking over at it I'm trying to extract the  cat from it and this is someone who wants me you   know to design a $3 million house for him right  and he's looking like sideways like is this the   guy I'm going to hire to do this I don't think  so I mean impostor syndrome is real but that's   r large that's like that's I'm an amateur and  if you're spending that much on architecture   do you expect to be in a professional office space  that's right not somebody's living room with their   cat tearing apart the coach embarrassing yeah so  maybe the beginning of the second phase was when   we decided to take some of the money that the  business had made and we built the studio with   it yeah we started taking the runway and investing  that using it to build this which also felt scary   because we're like okay we're going to take all  the runway money and build a studio with it well   it was a challenge to me because I thought you  know if I can prove this passive income model yeah   for the business you know splitting the business  between services and products like this is the   perfect experiment and it's also ends up being a  portfolio piece you know so many people ask you   know if I don't have the perfect portfolio how do  I go and you know secure more projects like the   dream projects that I want and you know this is  one way of doing that by it's a great way actually   too because you sell fund it and then you're not  paying rent so you don't take on any overhead and   you have a beautiful office space that showcases  Your Design skills and there's no cat in it and   it looks very professional you don't have to  worry about you know seeing clients in this   space because it's dedicated to that yeah I think  phase two for me is characterized by like leaning   into entrepreneurship really thinking more about  more strategically about what I want this business   to look like the first phase I had designed  a business that looked like everybody else's   every other employer that I had served clients  one to one and I knew that having a whole huge   stable of projects that was super stressful you  know and just the intrusions in our personal life   it became a lot and so I think phase two was okay  how do I design this to be more in the likeness   of something that I want at this point we start  building a longer Runway than necessary because I   still had that fear of is this all going to end  tomorrow do you remember that I was like this   could go away yeah next month yeah and I like that  idea that you're trading time for dollars I mean I   think the early stages of the business definitely  felt like that because it was like just whatever   you can do to get the business successful also  we both felt like amateurs in terms of taxes and   all of the operational aspects of the business  because neither of us were business majors or   learned any of that right so um you know that was  a huge learning curve and a concern sometimes at   least that I felt like it would it was good to  have some kind of buffer in the bank because   what if we were making a huge mistake with taxes  or right or or in budgeting you know the income   for the business plus and the expenses are we  really doing this right um so that was also   something that we struggled with and I I think  other people probably do too unless you happen   to be you know really well educated on you know  running a business already well this was you know   it's still that scarcity mindset that I had like  I was still trying to build this Runway bigger   and bigger so that I go away because it's going  to go away and in that sense I didn't hire the   professionals that I could have at that point I  didn't hire people to help me do drawings I didn't   hire accountants I was still doing it all I was  still wearing all the hats and I thought this is   still the best way to do it yeah and you did that  for quite a while I mean yeah it's a huge mistake   you know looking back and you know if I think  I'm in phase three or maybe ending phase three   you know that's something I've learned and I'm I'm  changing now but you know as I think back to some   of the the personal frictions that happened in  this second phase you know I'm comfortable I can   put food on the table like I feel reasonably  um assured that I could do that but you know   work was starting to fill all the space I was  just letting it be everything yeah that and I   would be out here all the time and when you start  getting more projects and there were more projects   that like looked like the things that I wanted to  be doing it comes along with all of the liability   issues and you know when yeah we have a big storm  on the coast here I remember getting phone calls   like the windows are leaking hey let's have a chat  you know and you start to you open this door and   you go these are all didn't think about that the  scary things that I didn't think about and so I   I remember getting really serious about contracts  about insurance and about choosing better clients   yeah because you know choosing the wrong client  can have massive financial implications and I   think you know more than once you and I made the  decision to you know do we go on this vacation or   do we Bank this money just in case X happens yeah  and I had to anticipate sometimes we didn't go on   the vacation we didn't yeah and it's that's a real  that's a concern that kept me up at night I think   I was pretty Cavalier in the early phase about  insurance like do I need insurance for doing a   screen porch Edition or bathroom renovation I  didn't feel as important but did you also feel   like well I mean I'm not going to make mistakes  like that right like I know what I'm doing you   don't know what you don't I'm not going have  to worry about that that's the problem and and   there's all of these you know in this business  there are many things you can't control you   know I don't control who the client ultimately  hires to be the contractor and that person can   make some big mistakes and involve you through  no fault of your own yeah and I think learning   to choose better clients and better projects  was definitely an essential step in this phase   but then there was also a progression where you  were thinking about moving away from client work   altogether because you also had other types of at  that point I think you had written your books and   you became really interested in selling plan sets  yeah just teaching what you've been learning all   along I mean each time you learned something  you thought well maybe this is something that   other people might find useful and then turning  around and and providing that for other people   as a teacher um through books and through the  YouTube channel so I think you know that became   a a a an important part of your business and  an increasingly larger part of your business   too right yeah for sure phe yeah and I I think  building this building became kind of the stage   set for that next phase of of the business and  that was unexpected I mean I I didn't architect   that out like it wasn't my plan I was seriously  just planing on and earning advertising revenue   from the videos and that was it but then and I  think this is true for any creative experiment   that you run you start discovering something  that you didn't realize was there you know and   I enjoyed teaching and sharing knowledge if  phase three is is about saying no you found   product Market fit you know you can get clients  in like I get regular stream of new inquiries I   know I I can pick any one of these projects and  move forward with it and probably make something   really nice out of it there's a which also comes  from confidence there's a confidence that comes   with that but also I have a limited number of  projects I'm ever going to do in my life and so   you have to you have to say no to the things that  aren't the right fit and the good opportunity for   but you could never do that in the beginning can't  do it in the beginning saying no in the beginning   is just silly because you don't even know you  don't have enough information yet even if you   someone were to listen to you talk about what your  business looks like in phase three you wouldn't   apply the same math to phase one can't no yeah and  you know phase one is also about finding what you   like to do what's a good fit for your personality  and you know by the time you get to phase three   which was you know a characterizes the past couple  of years basically you have to say no because you   you just don't unless you want to scale and I  I never had the intention to really scale but   you know I think what I did carry into phase three  especially early on was this scarcity mindset that   I had in Phase One you know what's going to get  me to the next phase isn't what got me here and   I had to kind of lose some of that and so thinking  about income in the business and investing that in   in ways that free up my time that buy back some  of my time you know so that I can be more of the   CEO in the business rather than the CEO and the  worker be and the person who's ordering things   and sweeping the floors and I'm just seeing the  benefits of of investing in the business because   things have I mean changed pretty significantly  this past year and hiring different agencies to   help me with things that I'm not best position for  although even when you were thinking about hiring   yeah we still spent quite a lot of time talking  about it and okay how much is this really going   to cost and you know what point are we going to  know how are we going to know if it's working   or not like how long will we give it we're we I  remember having a lot of conversations like that   and um you know so even though we're saying it  was more comfortable it didn't go without some   extensive conversations about process in place so  we can't lose that there's also um I don't know   if you feel like this because you have your own  lab you're running a small business yourself um   you get to the point doing 10 years anything doing  anything for 10 years and you feel like is there   more like am I doing the right thing what else  can I do right there's there's this process of   you know reinvention like what's next where do  I take this do do I do I scale it do I sell it   I have some of those Cravings of wanting that  phase one stuff again where you have all this   excitement this energy the uncertainty of that  there's shiny objects yeah there's there's an   appeal to that right because it's something new  and I think the older you get the more intrenched   in your ways and your ideologies and and ways  of working and thinking and that just becomes   stale after a while you know and I I mean I look  at some of the videos that I'm making I'm like   oh that's the same video you know yeah I got to  something new you know it's and do you feel that   way about your position oh yeah of course yeah I  I do and um I don't have a solution or a piece of   advice necessarily except that like you only you  have a limited time and I mean I I can think of   other times in my career anyway where I have AC I  have taken on risk to change various aspects of my   research program um saying yes and no to different  things and I'm definitely more likely now to say   no than I was before I mean I went through that  phase of saying yes to everything too yeah um and   you know I learned that people make things look  prestigious so that you will say yes and really   it just ends up being a lot of work it's really  just a screen porch project yeah wait a minute   I thought this was something prestigious um comes  along with the title so you see those things right   away because it's like the first thing that people  will say to you to kind of get you to do it like   wow we have this great opportunity for you and  it's like okay you it's a you think it's a great   opportunity for me but that's my decision to make  um we're both turned 50 this year you know uh it's   common to start looking at okay well what can I  do next the more I build this business the more   time I spend out here we still spend a lot of  time talking about it too right it takes up a   lot of the oxygen in the room but also it feel  it it's yours it's uniquely yours because it's   your business and you own all of the successes  just as much as you own all the failures so I   think that's a you know those are positives and  negatives but I think I think owning the successes   feels a lot better than the successes you earn for  an institution or for someone else whatever that   success looks like I think you you give your  you're buying yourself Freedom with that and   confidence and you know less fear so you're more  willing to take more risks and to me that's real   growth I mean I I think the the positives and  negatives if we're looking at the two sides of   this you know the positive is that you can be the  CEO and direct right you're in a lab you're not   doing a lot of wet bench work anymore the business  that I create for myself I'm the CEO but I'm also   the worker be so I'm also acting as the employee  so there's positive and negative to that you know   and I made that conscious choice to not hire out  for that but you know I think that you have to   shut that off in other parts of your life you know  like I have to sometimes remember like when I'm   home still have to clean I'm not telling everybody  what to do you know okay yeah maybe you think I am   but that's not my role so you have to really like  reset your mind in the other parts of your life   where you're not in control yeah the financial  upside huge financial upside is infinite it's   amazing it's infinite it's it's not something  I ever anticipated for us and I'm I feel so   grateful and the the financial downside is scary  and significant you know there's lawsuits there's   lumpy income there's yeah uncertainty about there  will be failure for sure not just financially but   you'll have a lot of failed experiments so true  just assume take on that Persona of a person who   just get used to failing often because you will  um and be resilient yeah I mean uncertainty can   be motivating and exciting and it can also be  stressful there is this symbiosis that comes   along with those things you know with great  financial reward there's also great Financial   Risk one of the that people always to asking like  well you know tell me exactly how you did it I'm   going to follow exactly those steps and I want  you to look at my personal situation and say to   me it's going to work for you and I always push  back and say it's like it's just unknowable yeah   you know even if you were to follow the exact same  steps it's it is risk and um all Financial reward   is derived from risk and and you're never going  to remove all the negatives there's always going   to be something this doesn't happen without the  support of my spouse and my family and there's a   lot of personal sacrifice made to make this happen  so I'm grateful well I'm I mean you sacrificed   for for my career too so I think we just try  to support each other and it takes a lot of   communication um but I think we've always tried  to communicate fairly and tried to treat each   other like equals so I think that's been really  successful for us and I I I would do it again in   a second so I know it's easy for me to say yeah  easy for you to say it's like you don't want   to go through all the the ups and downs on that  note I'll be at work see you have to go through   all the trials and tribulations to get to the  end point but uh do you want to redo [Music] it