Parts & Core Returns
From a ticket, simply make sure that any outside purchases that need returned or core credits have been entered in the vendor info. Expected cores can go in this section or if we're receiving a part we can enter in the invoice number and verify the quantity received here under our vendors tab. Once that's saved we'll be able to pop over to our ticket and click on the action menu to return to vendor. That will remove the item from our ticket and it will set it in the declined area. From our part and core return section which is located in our dashboard, We can come here to manage the return.
Here's our thermostat and here's our unit cost. From here we can manage whether we've returned the part to the vendor. It'll date stamp that for us.
We can also record the credit. We'll confirm the cost or the credit we're receiving and also the credit invoice number. That will also place a credit number and date stamp there.
You can also add a part into your inventory directly. Bypass the credit process and just click the inventory button. That will take the part number and quantity on hand and add it to your in-house catalog.
You'll be able to process part core returns from received outside purchase items, any warrantied items marked on tickets. or any parts that you've stocked within your catalog. That's it for today's lesson, folks. If you have any questions regarding the Part 4 return or any questions regarding the Omnic application in general, feel free to contact us via the Live Help tab or at omnic.com. Thank you.