Lecture Notes: Tim Pool Interview with Pascal Camia

Introduction

• Tim Pool: Editor of Gambling Insider
• Pascal Camia: CEO of Monte Carlo Societe de Bains de Mer

Current Focus of Casino de Monte Carlo

• Focuses on two types of customer journeys:
  1. Fun players or occasional gamblers
  2. Tailor-made and personalized experiences for high rollers in private rooms
• 2022 initiatives continuing into 2023

Financial Overview for 2022

• Shift in customer vision over the past decade
  • Previous: 90% gamblers
  • Now: More of an entertainment venue, including gastronomy and social experiences
• Growth in non-gaming entertainment revenue trends

Collaboration with European Casino Association (ECA)

• Emphasis on player security and responsible gambling
• Certifications in responsible gambling and anti-money laundering
• GDPR compliance
• Fighting against illegal online gambling

Challenges for Land-Based Casinos

• Pandemic effects reducing but other challenges emerging
• Russian market inaccessibility due to Ukraine conflict
  • Focus on attracting new markets like Americans and European gamblers
  • Less reliance on Asian and Russian markets

Adaptation and Diversification

• Diversifying market appeal
• Re-engagement of European gamblers discovering Monte Carlo
• Plans to attract different demographics

2023 Plans and Key Themes

• Two customer journeys emphasized: casual gamers and high rollers
• New events and property concepts
  • Daily Beach Club for younger generation
  • French and Monegasque Riviera cuisine entertainment restaurants
  • Amazonico restaurant opening on Casino Square
  • Reinventing Brasserie Café de Paris
• Focus on creating opportunities and attracting visitors

Conclusion

• Bright prospects for engaging diverse customer bases
• Strong emphasis on entertainment and customer experience improvements