Lecture Notes on Amazon SPS Role and Benefits

Overview of the Presentation

• Discussion on salary, layoff effects, hiring trends, and benefits of working in SPS (Seller Support) at Amazon.
• Host: Abhishek Jha, working in Amazon SPS for 7 months.
• Format: Q&A style discussion covering various aspects of the role.

Key Points Discussed

1. Salary Overview

• Initial Salary Expectations:
  • Freshers can expect a salary range of 2.9-4 LPA.
  • Average expected salary around 3.2 LPA.
  • Night shifts yield higher pay.
• In-Hand Salary:
  • Approximately 3.25 LPA after tax and insurance deductions.
• Allowances:
  • Overtime (OT) and Night allowances provided.
  • Specific allowances are:
    • Afternoon Shift (3-6 PM): ₹150/day
    • Night Shift: Higher rate due to shift timing.

2. Work Hours and Shifts

• Shift Structure:
  • 9-hour slots with 8 hours of work and 1-hour break.
  • Shifts rotate every three months; flexibility in shift selection.
  • Work is 24/7, with no fixed weekends off.
• Leave Policies:
  • Must apply for leave 15 days in advance for festivals; common practice noted for Diwali.

3. Work Culture and Environment

• Managerial Support:
  • Managers do not disturb employees outside of login hours.
  • Positive feedback on work-life balance compared to previous roles.
• Rewards and Recognition:
  • Performance-based rewards such as vouchers for good work.

4. Effects of Layoffs and Hiring Trends

• Current Hiring Situation:
  • Amazon has laid off around 10,000 employees but claims SPS is not affected.
  • Hiring is currently slower, primarily due to seasonal trends.
• Future Outlook:
  • Hiring expected to normalize from March to June, post-festive season.

5. Application Process and Preparation

• Assessment Link:
  • Assessments provided within 48 hours of application.
• Background Noise Concerns:
  • Importance of minimizing background noise during assessments to avoid rejection.
• Communication Skills Testing:
  • Tests focus on grammar and clarity for international seller interaction.

Conclusion

• Key Takeaways:
  • Positive work environment at Amazon SPS with good pay and benefits.
  • Current hiring trends are slow but expected to pick up post-March.
  • Engagement with the audience encouraged through comments and social media connections.

Closing

• Thanks to Abhishek for sharing insights and experiences in the SPS role.