The Conversational AI Platform for E-commerce | Gorgias
Overview
Gorgias is a platform designed to streamline customer support for e-commerce businesses.
It integrates Conversational AI to manage customer interactions, focusing on automation and enhanced support efficiency.
Trusted by 15,000 brands globally.
Key Features
Automation and AI
Gorgias Automate: Automates 60% of customer support tasks using AI, allowing human agents to focus on complex issues.
AI for Support & Sales: Increases conversion rates by 2.5x by aligning AI-driven recommendations with brand standards.
Unified Customer Interactions
Centralizes interactions across multiple channels like email, social media, live chat, voice, and newly added SMS.
One Unified View: Combines all tech and customer conversations for personalized interactions.
Marketing and Sales Integration
Gorgias Marketing Suite: Offers proactive chat campaigns that reduce bounce rates by 37%.
Onsite Campaigns: Aims to increase website conversion rate by 6%.
Integration and Platforms Support
Supports integration with major e-commerce platforms such as Shopify, BigCommerce, Magento, WooCommerce, and PrestaShop.
Access to 100+ app integrations through the Gorgias App Store.
Support for E-commerce
Enables editing Shopify orders and accessing real-time product information directly within Gorgias.
Order Management: Simplifies managing customer orders across platforms.
Satisfaction and Performance Monitoring
Tools for real-time performance monitoring and customer satisfaction surveys.
Revenue Statistics & Live Statistics: Helps track the bottom line and monitor performance.
Partnership and Growth
Offers tech and agency partner programs for collaboration and growth.
Ambassadors & Tech Partners: Opportunities to become an ambassador or build integration.
Resources and Community
Gorgias Academy: Provides training and resources for users.
Access to webinars, customer stories, and community support.
Customer Success Stories
Highlights testimonials from brands like Reebok, MrBeast, and Glamnetic, emphasizing the effectiveness of Gorgias's AI solutions.
Reviews and Ratings
Rated highly on platforms like G2 and Trustpilot, indicating strong customer satisfaction and integration success.
Getting Started
Options available for demo booking, free trials, and immediate setup.
Conclusion
Gorgias stands out as a comprehensive solution for e-commerce customer support, enhancing efficiency and sales through its robust AI and integration capabilities.