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Explain the client’s role in setting a completion date for a property sale.
Press to flip
Clients must coordinate with agents to agree on a completion date, and the system allows exchanges without re-authorization.
What are the time guidelines for completing ID checks during the sale process?
ID checks should be completed within 14 days using the Checkboard app.
How many categories and sub-stages are involved in the sale process on the client portal?
There are 10 categories on sale, each subdivided into different stages.
What techniques are encouraged to minimize unnecessary inquiries?
Using emails and automated systems is encouraged to avoid unnecessary calls, ensuring efficient communication.
How are potential issues like court orders and third-party payments managed in the system?
The system flags such issues, and clients must provide necessary documentation or explanations.
What automation features are utilized in the property sale process within the portal?
Automated redemption figure requests, contract drafting with special coding, and memo generation for flagged issues are some of the automation features.
How does the system ensure clients are informed about case updates?
The case management system mirrors portal updates in real-time, providing live updates of case history to clients.
Describe the initial steps in the property purchase process as managed through the portal.
The initial steps include instruction and ID checks, downloading deeds for review, and raising initial inquiries.
How do estate agents interact with the client portal?
Agents access a similar portal, viewing milestones and updates but not GDPR-sensitive data.
What are the post-completion tasks associated with handling funds?
Confirming the balance from clients, verifying lender funds, submitting stamp duty, and filing the AP1 form.
What security measures are implemented regarding GDPR-related data in the client portal?
GDPR-related data, such as anti-money laundering information, is hidden from view on the portal.
What are the requirements for document signing in the property sale process?
Documents can be e-signed but some, particularly in final stages, require wet signatures.
What information is included in a client's username and password for the portal?
The username includes the case reference number, and the password is system-generated.
How does the portal handle mortgage offer reviews?
Standard mortgage offers are reviewed automatically, while exceptions are handled manually.
What steps are included in the final preparation before exchange in a purchase process?
Preparation involves sending pre-exchange papers to the client, requiring wet signatures for some documents.
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