Lecture on Voice AI for Business Automation

Introduction

• Speaker: Tony, an expert in automation who works with SA Checkout.
• Topic: Building a voice AI to negotiate with luxury watch dealers in the US for a Rolex Daytona.
• Context: Using a voice AI to automate tasks typically done over the phone, potentially changing how businesses operate.

The Voice AI Project

Objective

• Purchase a Rolex Daytona worth $35,000 using voice AI to negotiate with dealers.
• Target Audience: Second-hand luxury watch dealers, not official Rolex stores.

Tools and Processes

• Vappy (Voice API): Used to build flexible voice agents.

  • Allows choice of prompts and service providers.
  • Voice AI named "Lowballer 9000" or "Alex".

• Prompt Writing and Testing

  • Written based on best practices and iterative testing.
  • Adjusted responses for brevity and natural interaction.
  • Designed to extract critical details like the watch's condition and documentation.

Challenges and Solutions

• Initial AI responses were robotic and overwhelming.
• Ensured responses were concise (1-2 sentences max).
• Adjusted language complexity to a sixth-grade level for better engagement.

Technical Insights and Configuration

Models and Settings

• Model Selection: Used DeepSeek for initial calls, later faced service overload issues.
• Temperature Setting: Affects response creativity; lower values lead to more predictable responses.

Voice Configuration

• Different voices available, including "Cartisia, New York Man".

Call Management

• Tool Calls: Integrated with Airtable to manage call data and offers.

  • Recorded calls for analysis and offer tracking.

• Twilio Integration

  • Ensured calls reached intended recipients by registering phone numbers to avoid voicemail redirection.

Broader Applications and Ideas

Potential Use Cases

• Sales Automation: Real estate prospecting, gathering data for market insights.
• Data-Driven Arbitrage: Automating processes to gain an advantage in competitive markets.

Framework for Voice AI Deployment

• Identify areas where data can provide a competitive edge.
• Explore businesses where voice interactions can optimize operations.

Community and Resources

Startup Empire

• Membership Platform: For people building startups and seeking resources.
• Content and Tutorials: Offers guidance on marketing, audience building, and automation.

Feedback and Iteration

• Feedback AI: Created a voice AI to collect user feedback, integrated into Slack for real-time insights.

Additional Business Idea

• Offer a service to set up similar AI systems for other companies, managing feedback collection and report generation.

Conclusion

• Voice AI has the potential to revolutionize various business processes.
• Encouragement to explore and implement voice AI solutions for competitive advantage.

Contact Information: Follow Tony's journey on social platforms and engage with content for deeper insights into automation and voice AI.