hey guys welcome back to the nordstrom video guys in this video we will discuss when you try to put your face id or when you try to use your face id you face a problem that face id attempts exceeded unable to use face id so how can you fix this problem so there are two to three ways to fix this problem first of all guys you may just put your iphone passcode and you may just use your iphone passcode instead of your face id so after this you may go back and first of all you may open the settings of your iPhone or iPad and then you make sure that you have an active internet connection after this guys is the option of VPN if there is any connected VPN you may disconnect it then click here on screen time and click here on content and privacy restrictions so you may turn this off then go back again and click here on general so click here guys and you may click here on software update and update your iPhone or iPad to the latest iOS version after this go back and click here on face id and passcode and you will put your iphone passcode here then guys here the option of reset face id so you may click here and you may just you have put your iphone passcode and you may reset your face id from here so let's say guess you may click here and you may click here again click here on passcode and you may put your iphone passcode and you may delete all face ids from here then you may turn these on then you may put your new face id from here and enable it from here then go back and you will check your face id will work properly so let's check yes now you may click here and you may check now you may check that your face id is working so let's check that you may use your face id and your face id is now working properly so by all these methods guys you can fix it very easily so this is the video guys for more videos please subscribe our channel