Listening Response Strategies

Overview

• Concept Video Focus: Four response strategies
• Content: Exam prep and reflection question

Listening Response Strategies of Effective Communicators

Nonverbal Component

• Purpose: Shows we are listening and understanding
• Examples:
  • Head nodding
  • Smiling
  • Matching facial expressions
  • Body positioning (facing the speaker)
• Verbal Component:
  • Includes vocalized pauses (e.g., "right")
  • Communicates listener's engagement without conveying specific messages

Emotional Support

• Objective: Create an environment supportive of expression and processing distress
• Communication Climate:
  • How the speaker feels while talking
  • Avoid rushing or being time-oriented
  • Encourage a people-oriented listening style
• Approach:
  • Reassure, encourage, console, cheer up
  • Ask clarifying questions to determine if advice or listening is needed
  • Avoid false statements or untruthful reassurances

Constructive Criticism

• Reception: May not be easy for everyone, but can be beneficial
• Guidelines:
  • Use "I" statements to reduce defensiveness
  • Be specific with language and examples
  • Start with something positive before critiquing
  • Aim for understanding, not necessarily agreement

Speech Critique

• Context: Formal situations (e.g., interviews, presentations, project evaluations)
• Feedback Methods:
  • Respectful, honest, helpful
  • Focus on content, structure, delivery, visual aids
  • Aim to provide feedback that is constructive and respectful

Practical Application

• Goal: Apply strategies to become better listeners and communicators
• Exam Preparation: Answer and reflect on questions
• Reflection Question: Identify which strategy is easiest and hardest for interpersonal conversations