Video Conferencing, Web Conferencing, Webinars, Screen Sharing

Overview

This document outlines the features and offerings of Zoom, a leading video conferencing platform. It covers various areas such as meeting options, products, solutions, resources, and support services.

Main Features

Joining and Hosting Meetings

• Join a Meeting: Options to join meetings via a link or using a meeting ID.
• Host a Meeting: Options include hosting with video off, video on, or screen sharing only.
• Sign In/Sign Up: Options to sign in or create a new account.

Communication Tools

• Meetings: Virtual meeting tools for seamless communication.
• Team Chat: Integrated chat for teams to communicate in real-time.
• Phone: VoIP phone services.
• Mail & Calendar: Tools to manage email and scheduling.
• Scheduler: Appointment scheduling functionalities.

Productivity Tools

• Docs: Collaborative document tools.
• Whiteboard: Online whiteboard for brainstorming and collaboration.
• Clips: Video recording features.
• Tasks: Task management applications.

Apps & Integration

• App Marketplace: A platform for third-party app integrations.

Spaces

• Rooms: Meeting room solutions.
• Workspace Reservation: Features for reserving workspace.
• Digital Signage & Visitor Management: Tools for managing office space and visitor traffic.

Employee Engagement

• Workvivo: Platform for enhancing employee engagement.

Customer Experience

• Contact Center: Solutions for managing customer interactions.
• Virtual Agent: Automated customer service tools.
• Workforce Engagement: Tools for managing workforce engagement.

Marketing and Sales

• Events & Sessions: Platforms for hosting virtual events and sessions.
• Webinars: Tools specifically for webinar hosting.
• Revenue Accelerator: Sales and revenue management tools.

Developer Tools

• APIs & SDKs: Tools and documentation for developers to integrate Zoom features.

Solutions by Industry & Audience

Industry Solutions

• Education, Finance, Government, Healthcare, Manufacturing, Retail: Tailored solutions for specific industries.

Audience Solutions

• Small/Medium Businesses & Enterprises: Personalized solutions based on business size.
  • Includes IT professionals, customer experience, sales and revenue, facilities, and marketing.

Developer Solutions

• Video SDK, Meeting SDK, APIs, Webhooks: Tools for developers to build custom applications.

Partner Solutions

• Partner Solutions, Partner Portal: Resources and programs for partners.

Resources and Support

Resources

• Zoom Blog, Resource Library, Webinars & Events, Customer Stories: Educational and informational resources.

Support and Learning

• Support Center, Learning Center, Zoom Community: Comprehensive support and learning resources.
• Premier Support, Developer Support: Advanced support options for specialized needs.

Hardware & Services

• Global Services, Hardware Options: Information on hardware and global service offerings.

Additional Offerings

Download Options

• Various clients and plugins available for different systems and usage scenarios.

Virtual Backgrounds

• Options for customizing virtual backgrounds in meetings.

Contact Information

• Sales and Support Contact: Details on how to reach sales and support teams.

Legal and Compliance

• Terms, Privacy, Acceptable Use: Guidelines and legal information available to users.

This document provides a comprehensive overview of the tools and services offered by Zoom, aiming to cater to a wide range of communication, productivity, and business needs.