[Music] people are not necessarily afraid of the change yourself they are afraid of uncertainty the unknown and often ask themselves what does this mean for me for some these concerns can be about competence or lack thereof attachment of familiarity with the current state not prepared to consider the new and for many it's the ghosts from previous negative changes experienced and how it affected them what is important to consider is that resistance a change is natural it's our fight-or-flight human response system to a change in our environment so what can we do to help people who resist change firstly as a change practitioner we need to realize that we can't eliminate resistance but we can minimize resistance by first understanding and diagnosing the source of resistance and developing tailored solutions to help make the transition to future state easier and more comfortable some of these solutions can be communicating as early as possible about the reasons for change involving direct managers and team leaders in linking the personal reasons for change giving people a role to engage and participate in change related activities providing a safe and open forum for two-way communication and answering the weapons but what's in it for me keeping track on how people are progressing through transition and provide support having where possible a clearer picture on what the future will look like for them and providing positive feedback to reinforce the small wins along the journey for change remember when people are resisting change it's not necessarily that they are opposed to the outcome or the future state change can be personal and there may well be reasons beyond our knowledge or control in these circumstances it's important to understand that we may not be able to eliminate resistance completely we can definitely minimize it from the start and along the journey [Music]