Welcome back to another YouTube video
and I'm gonna talk to the new employees on the dental team. I'm also going to
talk to the doctors and people watching this about your new employees on the
dental team and I'm specifically going to talk about dental terminology. So, what
I want to discuss or talk about when it comes to new employees on your team is
it is like working in a place where they speak another language. Now, think about
it. I know you've probably been in dentistry for a while or if you're new
you're thinking, yeah Laura, you get it right. Think about the things we say and
what we talk about, like we talk English right we're we're speaking in general,
you know, regular terms but we throw in things like you know, make sure they get
in for their endo and we want to do a prophylaxis on them and it's a MODB
filling and they've got MetLife they're in network, they're out of network and
it's a DO and then we need to do the post, you know the posting core and then
they've got an implant and then we need to the embuttment and then okay. For you
new people, you're probably thinking see, I don't know what she's talking about.
For the experienced people watching this you're like yes so?
That doesn't make any sense to a new person. Talking about the terms that
we use in the dental office is hard and it's a lot. I remember when I got to
dentistry I didn't know anything about dentistry and I remember still like you
know people would draw root canals for me in a crown and what's a crown what's
a core build-up what's an onlay, what's an inlay, what's a filling, what's a three
surface filling, what's a one surface filling. There's a lot of stuff to learn
and we tend to take our employees and throw them to the Wolves expecting them
to understand this. So, I think going over basic dental terminology is important. I
think that we do it on Front Office Rocks, we have basic dental terminology
videos that break down, here's all the things that have to do with the cleaning,
you can do an exam, you can do a cleaning, you can do you know x-rays and this is
the things, we do oral homecare, like what are these terms we're using. Then we get
into the to the preventative or to the restorative and these are fillings and
this is a amalgam filling versus a resin filling and this is what an onlay is and this is what a crown is and this is when the patient needs a coring
crown versus a root canal and a crown and do all patients who need a crown
need a root canal and there's all these questions that new employees don't know
to ask because this is something brand new to them and every dental office is
different. So make sure you're taking time to work with your new employees on
basic dental terminology, don't throw them everything at once it's going to
take time but make sure they understand what they're talking about over time so
that they can feel more confident and grow with their ability to talk to
patients. Now on the flip side, new employees, it's okay to not know. Let me
just tell you it's okay I didn't know and I'm still learning right. I'm still
hearing things and our industry is you know improving and the dentistry
we're doing, so you're always going to be learning. So, I want you to take a step
back and give yourself a little bit of a break. If you think you need to know
everything right away you don't need to okay. Now, you should start learning the
basics. Again, at Front Office Rocks we have the basic terminology. You should
know what your doctor does, what your doctor, the types of procedures your
doctor does, when you refer out who do you refer out to, those are the things
you're going to learn over time but give yourself a break if you don't know
okay. My next thing about basic terminology is sometimes we use clinical
terms in the dental office and the patient's use layman terms right, so it's
a root canal we call it endodontics or in endo we
call it a crown, they call it a cap, like there's different things and as a new
employee you start to get concerned you're not using the right terminology.
That's okay, it's okay because honestly the patient's don't know what we're
saying. the patient's don't know what a prophylaxis is, I mean think about it
right, the patient's don't know an FMX, they don't know bitewings, they don't
know Gutta-percha, it's okay that you don't either. Find out what the layman's
meaning is, what is this, what it is a filling, what is it resin filling versus
amalgam because you're actually going to be more able to communicate with the
patients than some of us who've been in the industry
a lot longer because you are breaking it down to layman's terms and that's a
skill, that's a thing to do because many times our doctors talk up here and the
patients are here when it comes to dental terms and we can be the liaison
between the patient and the doctor. So give yourself a break,
start learning, I have, we have a breakdown at Front Office Rocks where we
go over every type of dental procedure, we tell you kind of, what the groups are,
there's not that many when you actually go through it. You, your doctor doesn't do
every procedure that's out there you're gonna start to learn what's most done in
your practice but mostly give yourself a break if you're stressed about it
because you'll learn. Trust me, you'll learn. The seasoned people, employees,
doctors, take the time or use Front Office Rocks or find a way to help your
employees learn, don't just assume even if they've worked in dental before,
they've never worked in your office and every dentist is different and how you
do things is different. So sit down with your employees and go over the basic
things you do in the office. Explain to them like you would a patient. What is an
onlay and how does the process go and how do you do endo and why do you do
endo and and spend the time teaching them so that they can feel more
knowledgeable and be more effective when they're talking to patients and then use
things like Front Office Rocks to help with that because we don't have to do it
all at once, we don't have to know it all upfront but over time we should be
getting better when it comes to talking about dental and it will happen okay. So
that's kind of my overview of basic dental terminology. I'm not going to go
through every procedure on here, this is a YouTube video, it's free, there's a
thought about it. That's my two cents but come to Front Office Rocks, we can take a
brand new employee with no dental experience and teach them everything
they need to know about you know working upfront when it comes to dental. If
they're a new dental assistant or floater and they need to know basics of that, if
they want to learn insurance, insurance it's its own language altogether. We are
here to help you, so give yourself a break.
Seasoned people, doctors, help these employees learn and understand. It's okay
to talk in layman's terms because your patients actually understand you
probably better than they understand those who've been in the industry
a lot longer, so thanks guys for listening. Please write any comments
below, questions, reach out to us at Front Office Rocks if you need help and on
that note, I will see you next time!