Program Management Overview and Interview Preparation

Introduction

• Lecture Topic: 15 Program Manager Interview Questions
• Goals:
  1. Understand program management.
  2. Discuss program manager interview questions.

What is Program Management?

• Definition: Application of Knowledge, Skills, Tools, and Techniques to a program.
  • Achieves benefits and control not possible when managing projects separately.
• Characteristics:
  • Systematic approach to coordination and administration of multiple interrelated projects.
  • Projects aim at achieving a common goal.
• Processes and Methodologies: Ensures successful delivery of programs and intended outcomes.

Role of a Program Manager

• Responsibilities:
  • Oversee all aspects of the program: definition, planning, execution, monitoring & controlling, and closure.
  • Coordination of various management activities (e.g., change, communication, financial, quality).
• Skills Required:
  • Strong leadership.
  • Manage and motivate cross-functional teams.
  • Deep understanding of organizational strategic objectives.

Components of Program Management

• Governance Plan: Framework for decision making and conformation to expectations and agreements.
• Program Life Cycle: Divided into three phases:
  1. Program Definition
  2. Program Delivery
  3. Program Closure
• Program Activities: Include risk management, schedule management, scope management, and more.

Job Requirements for Program Managers

• Example from Dice.com:
  • Must manage executive project expectations.
  • Supervise coordination of deliverables.
  • Collaborate cross-functionally.
  • Required qualifications: Bachelor's Degree, experience, dynamic personality, ability to work under uncertainty.
• Attributes Sought:
  • Business savvy.
  • Big picture and strategic mindset.
  • Proven track record.
  • Familiarity with project management methodologies (e.g., Agile, Waterfall).

Program Manager Interview Questions and Sample Answers

1. Leading Cross-Functional Teams: Describe experience in leading teams to align with program goals and timelines.
2. Prioritizing Programs: Prioritize based on strategic importance, resources, value, risk, and deadlines. Work with stakeholders to balance priorities.
3. Difficult Decision Making: Example of choosing product quality over meeting deadlines and its positive payoff.
4. Measuring Program Success: Use of quantifiable metrics, stakeholder satisfaction, and feedback.
5. Program Planning and Execution: Experience using Agile methodologies and hybrid approaches.
6. Risk Management: Systematic approach involving planning, prioritizing, and mitigating risks.
7. Effective Communication: Regular check-ins, use of collaboration tools, and open communication culture.
8. Staying on Top of Industry Trends: Regularly read, research, network, and attend industry events.
9. Managing Limited Resources: Prioritize deliverables and leverage external resources.
10. Budget Management: Extensive experience with financial forecasting and tracking earned value metrics.
11. Successful Program Launch: Example of a successful divestiture program and factors leading to success.
12. Crisis Management: Proactive approach including stakeholder involvement to navigate crises.
13. Stakeholder Management: Clear communication, updating regularly, and maintaining positive work environment.
14. Handling Scope Changes: Document requirements, manage schedules tightly, and apply changes responsibly.
15. Managing Virtual Teams: Use of web conferencing, setting common work times, and employing collaborative techniques like swarming.

Closing Notes:

• Importance of calm, composed demeanor in interviews.
• Emphasis on strong familiarity with resume and ability to narrate personal stories.
• Additional resources: potential upcoming eBook on program management and professional interview preparation services.

Resources and Services:

• Resume Help: PManonymous.com
• Professional Interview Preparation: For top Fortune 500 companies.