Apple Trade In Program Notes

Eligibility and Devices

• Trade in Apple and third-party devices (e.g., Samsung, Google) for credit or Apple Gift Card.
• Free recycling for non-eligible devices.
• Engraved Apple products can be traded in; Apple's engravings do not affect value, third-party engravings might.

iPhone Upgrade Program

• Do not use Apple Trade In if in the iPhone Upgrade Program and want to remain.
• After upgrading, arrange to trade in the old phone separately.
• Exiting the program means being responsible for both old loan and new purchase.
• Check eligibility before proceeding.

Trade-In Process

• Factors: device, model, manufacturer, and condition.
• Answer questions accurately for estimated refund.
• Must receive the device within 14 days and condition must match the description.

Availability and Evaluation

• Available on apple.com and in all Apple retail stores.
• In-store evaluation may differ from online estimates based on condition.

Device Information

• Find serial number in Settings > About (iOS) or Apple menu > About This Mac (MacOS).
• Serial number needed for trade-in value estimate.

Payment and Pricing

• No monthly payment option for net prices below $99 (iPhone) or $25 (iPad, Mac, Apple Watch).
• Trade-in credit applied to purchase price; remainder as Apple Gift Card.
• Adjustments made if device condition doesn’t match description.

Timeframes

• Generally takes 2-3 weeks; prompt receipt expedites process.
• Trade-in estimate valid for 14 days after receiving new device.

Accessories and Personal Data

• Optional recycling of chargers, cables, cases, and straps.
• Follow instructions to transfer personal data to new device.

Cancellation and Adjustments

• Cancel trade-in before shipping by keeping the device.
• Revised trade-in values communicated if condition differs.
• Right to accept/reject revised value.

Recycling and Environmental Responsibility

• Free recycling of Apple devices and accessories available.
• Environmentally friendly processing.
• Data must be backed up and removed before recycling.

Shipping Guidelines for Devices with Batteries

• Follow regulations, including:
  • No loose batteries.
  • Discharge batteries to <30%.
  • Don’t ship disassembled or damaged electronics.
  • Use suitable packaging and ship one device per box.