Catatan Percakapan Resepsionis Hotel

Pengenalan

• Contoh percakapan antara resepsionis hotel dan tamu asing dalam bahasa Inggris.

10 Pertanyaan Umum oleh Resepsionis

1. Do you have a reservation?
   • Arti: Apakah Anda sudah reservasi atau booking?
2. May I have your name please?
   • Arti: Dapatkah saya mengetahui nama Anda?
3. How long will you be staying?
   • Arti: Berapa lama Anda akan menginap?
4. Could I see your ID please?
   • Arti: Dapatkah saya melihat kartu identitas Anda?
5. How many guests are with you?
   • Arti: Berapa banyak tamu yang Anda bawa?
6. Could you please fill out this form?
   • Arti: Dapatkah Anda mengisi formulir ini?
7. Do you need help with your bag?
   • Arti: Apakah Anda memerlukan bantuan dengan tas Anda?
   • Catatan: "bag" untuk satu tas, "bags" untuk lebih dari satu.
8. Do you need a wake-up call?
   • Arti: Apakah Anda memerlukan panggilan untuk dibangunkan?
9. Is there anything else we can help you with?
   • Arti: Apakah ada lagi yang bisa kami bantu?

10 Kalimat Umum oleh Resepsionis

1. I'm sorry, we don't have any rooms available.
   • Arti: Mohon maaf, sudah tidak ada kamar yang tersedia.
2. Your room is on the second floor.
   • Arti: Kamar Anda terletak di lantai dua.
3. Your room number is 123.
   • Arti: Nomor kamar Anda adalah 123.
4. Sorry, pets are not allowed.
   • Arti: Mohon maaf, hewan peliharaan tidak diperbolehkan.
5. Please sign your name here.
   • Arti: Silakan tanda tangan di sini.
6. Here is your key.
   • Arti: Ini kunci kamar Anda.
7. There is a restaurant on the ground floor.
   • Arti: Ada restoran di lantai dasar.
8. Thank you for staying with us.
   • Arti: Terima kasih telah menginap di hotel kami.

Skenario Percakapan

Skenario A: Kamar Penuh

• Resepsionis: Good morning sir, welcome to Serigala Hotel. How can we help you?
• Tamu: Do you have any rooms available for today?
• Resepsionis: I'm sorry, we don't have any rooms available.
• Tamu: Oh, that's too bad. Is there anything else we can help you with?
• Resepsionis: Um, no, thanks. We're very sorry, sir. Please come again next time.

Skenario B: Check-in

• Resepsionis: Good morning, sir. Welcome to Trigala Hotel. How can we help you?
• Tamu: Do you have any rooms available for today?
• Resepsionis: Yes, sir. We have several rooms available.
• Tamu: How long will you be staying?
• Tamu: I will be here for 2 nights.
• Resepsionis: How many guests are with you?
• Tamu: Just me and my wife.
• Resepsionis: Would you like a room on the second floor or the third floor?
• Tamu: Second floor, please.
• Resepsionis: Your room will cost 400.000 rupiah per night.
• Resepsionis: Could I see your ID, please?
• Tamu: Sure, here you go.
• Resepsionis: Thank you, how would you like to pay?
• Tamu: I think credit.
• Resepsionis: What kind of credit cards do you accept?
• Resepsionis: We accept Visa and Mastercard.
• Resepsionis: Thank you, could you fill out this form?
• Resepsionis: Your room is 345, take the elevator on the right to the third floor.
• Resepsionis: If you have any questions, please let us know from your room.
• Resepsionis: Check-out time is at 2 PM.
• Resepsionis: Have a wonderful stay at the Serigala Hotel.

Penutup

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