Advent Health Orlando Nursing Student Orientation

History of Advent Health

• Began as Florida Sanitarium in 1908
• Originally treated tuberculosis patients near Lake Estelle
• Current campuses: Advent Health Orlando, Altamonte, East Orlando, Apopka, Kissimmee, Walt Disney Pavilion, Celebration, Woman's Pavilion, Winter Park
• Growth includes freestanding EDs: Lake Mary, Winter Garden, Waterford Lakes, Lake Nona

Core Values and Mission

• Mission: Extend the healing ministry of Christ
• Faith-based, Seventh-day Adventist organization
• Vision: Whole person care - exceptional, connected, affordable, viable
• Key Values: Quality, service excellence, community well-being, ethical standards, integrity, stewardship, inclusiveness

Service Standards

• Keep Me Safe, Love Me, Make It Easy, Own It
• Encourage safety, kindness, and accountability in patient interactions

Creation Life Philosophy

• Principles: Choice, Rest, Environment, Activity, Trust, Interpersonal Relationships, Outlook, Nutrition

Accreditation and Improvement

• Accredited by DNV, not Joint Commission
• Focus on process improvement through ISO 9001
• Patient feedback via Press Ganey surveys, HCAHPS

Communication and Patient Interaction

• Protect patient information according to HIPAA
• ICARE Framework: Introduce, Connect, Anticipate, Reinforce, Extend
• Service Recovery: ACT model (Acknowledge and Apologize, Correct, Thank)
• Use of "Today's Plan" for patient communication
• Hourly rounding with the 5 Ps: Pain, Potty, Position, Periphery, Parting
• SBAR for professional communication
• Interpreter services via face-to-face or Stratus interpreter

Safety and Infection Prevention

• Use two patient identifiers: name and birthday
• Safe medication administration protocols
• Hand hygiene: 5 moments
• PPE guidelines: Contact, Droplet, Airborne precautions
• Prevent infections: CLABSI, CAUTI protocols
• Flu vaccine options: vaccination or mask requirement

Waste and Safety Protocols

• Sharps, hazardous waste, chemotherapy, and biohazard disposal
• Fall prevention: Yellow socks, bed alarms
• Emergency codes: Active shooter, fire, child abduction, cardiac arrest, etc.

Fire Safety

• RACE and PASS for fire safety

Clinical Logistics

• Issued Advent Health badge and computer access ID
• Access to policies and procedures during clinicals
• Parking specifics will be provided by clinical instructor

Closing

• Emphasize the importance of how nurses make patients feel
• Quote from Maya Angelou on lasting impact of care