Overview
This lecture covers typical phrases, procedures, and essential vocabulary used when checking in passengers for a flight at an airport.
Common Check-In Assistant Phrases
- Request ticket and passport for identification.
- Ask about checked and carry-on baggage.
- Inquire if the passenger packed their bags themselves.
- Offer seat choices (aisle or window) and special assistance (wheelchair).
- Inform about gate location, boarding time, and flight status (on time, delayed, canceled, overbooked).
- Request additional documents for children or if ID issues arise.
Typical Passenger Questions and Requests
- Ask for seat preferences (aisle/window).
- Confirm meal or special requests (e.g., vegetarian meal).
- Inquire about flight schedule, onboard amenities, or using electronic devices.
- Ask about bringing children or strollers through security.
Sample Check-In Conversation Flow
- Greet passenger and confirm destination.
- Verify identity using name, ticket, and passport.
- Request documents for infants or special cases.
- Assign seats and handle seating requests.
- Clarify baggage check-in and carry-on items.
- Issue boarding pass and provide boarding instructions.
- Provide special boarding or safety instructions if necessary.
Key Terms & Definitions
- Check in — to register for a flight and receive a boarding pass.
- Boarding pass — document permitting access to the airplane.
- Carry-on bag — small suitcase or bag kept with the passenger during the flight.
- Aisle seat — seat next to the walkway in an airplane.
- Overbooked — when more tickets are sold than available seats.
Action Items / Next Steps
- Review and memorize typical check-in phrases and responses.
- Practice the sample conversation for role-play exercises.
- Complete the quick quiz on understanding check-in interactions as assigned.