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Effective Communication in Difficult Medical Situations

Sep 1, 2024

Breaking Bad News in Medical Interviews

Introduction

  • Topic: Breaking bad news in medical school interviews.
  • Purpose: Test ability to remain calm under pressure and empathize with patients.
  • Relevance: Vital skill for doctors who regularly need to break bad news.
  • Framework: Introduction to the SPikes framework for delivering bad news.

Importance of the Skill

  • Role play scenarios include:
    • Non-clinical (e.g., breaking a social commitment).
    • Clinical (e.g., delivering a terminal cancer diagnosis).
  • Emphasizes empathy and active listening.

SPikes Framework

A mnemonic for delivering bad news effectively.

1. Setting (S)

  • Create an appropriate setting for discussion.
  • Ensure privacy if in a public area.
  • Introduce yourself and confirm patient's identity.
  • Example: "Hello, my name is David, I'm a junior doctor. Am I speaking with Jane?"

2. Perception (P)

  • Ensure mutual understanding of the discussion's purpose.
  • Example question: "What is your understanding of why we are meeting today?"

3. Invitation (I)

  • Inform patient there is bad news and ask permission to proceed.
  • Provides emotional preparation.
  • Example: "I have some bad news. Is this an appropriate time to discuss with you?"

4. Knowledge (K)

  • Deliver the news clearly, avoiding jargon.
  • Explain in a sensitive manner.

5. Emotion (E)

  • Allow time for processing and emotional response.
  • Encourage patients to express their feelings with open questions.
  • Display empathy and active listening.

6. Summary (S)

  • Recap the information and discuss next steps.
  • Offer to answer further questions.
  • Example: "I'm sorry this news has upset you. Is there anything I can do to help?"

Live Example

  • Scenario: Dr. Reed informing Mr. Parker, an athlete, that his injury will prevent competing in upcoming games.
  • Demonstrates the use of SPikes framework in practice.
  • Key points:
    • Dr. Reed sets the scene and confirms identity.
    • Explains the injury and anticipated recovery time.
    • Allows Mr. Parker to express disappointment and explore options.
    • Concludes with an offer for further discussion.

Conclusion

  • Encouragement to use SPikes framework in practice.
  • Invitation for questions or specific scenario discussions.
  • Call to action for video engagement (Like, Subscribe).

Note: This framework can be adapted for both medical and dentistry interviews.