Phone Communication Strategies

Introduction

• Key challenges when communicating over the phone.
• Importance of mastering phone skills.
• Overview of 12 common mistakes and strategies to overcome them.

Key Mistakes and Strategies

1. Lack of Script Practice

• Scripts prevent fumbling and provide structure.
• Practice to avoid improvisation.
• Familiarize with common responses to questions (e.g., property offers).

2. Not Role-Playing

• Role-playing helps in gaining confidence.
• Practice with partners, friends, or family.

3. Not Standing Up

• Standing increases energy and enthusiasm.
• Recommend alternating between sitting and standing.

4. Poor Tone of Voice

• Tone should convey enthusiasm and willingness to help.
• Avoid being overly loud but maintain a positive and optimistic tone.

5. Lack of Active Listening

• Use verbal affirmations like "sure, yes, I understand."
• Engage physically (nod, smile) even if not visible to the other party.

6. Ineffective Objection Handling

• Write down common objections and prepare responses (e.g., flashcards).
• Regular practice to handle objections with ease.

7. Not Calling as Scheduled

• Avoid distractions during planned call times.
• Treat call time as crucial, like a high-value income source.

8. Procrastination in Calling

• Don’t delay calls thinking you’ll double efforts later.
• Consistency is essential; tackle calls immediately.

9. Not Asking About Additional Properties

• Always inquire if the prospect has other properties to sell.
• This question can lead to additional opportunities.

10. Not Fully Pre-Qualifying Prospects

• Pre-qualify based on property condition, selling timeline, motivation, and price.
• Gather all necessary information during the call.

11. Distracted During Calls

• Stay focused; avoid multitasking during calls.
• Treat each call as important, similar to a focused sports play.

12. Letting Bad Calls Affect You

• Don’t let negative responses impact your mental state.
• One good call can significantly impact your success.

Conclusion

• Focus on these 12 strategies to improve phone communication.
• Consistency and practice lead to success in phone-based interactions.
• Additional resources and coaching available for further improvement.