hello welcome to our next video I hope you're not yet bored with my face in the video so in this video we could have been looking at the performance management KPI and that type of thing right so it is quite important to mention that planning is very good but without action it will become useless and in the old day Bruce Lee the Chinese actor used to say knowing is not enough improvement it is more important or something like that so that is what he said so not exactly like what you said but something like that but something like knowing is not enough you need to carry on the action as well all right now when it comes to performance management I would like to mention that reviewing the previous path that we have done is very important because in the performance management is like an ongoing process like you can see in the feature there so at first we do at the first time we might do planning we do action and then we observe over action and then we reflect on our action then we will see how we're going to improve it further for the next plan so in the second time we plan we will see how we're going to you know avoid a mistake that we have done or enhance the positive aspect that we have done all right so it's like an ongoing process so that is the evaluation plan and things all right now moving on what is performance measurement so basically is like a we have to look at we need to look at some type of objective evidence that or we have that a good job where you have done a good job so it could be like let's say if you said let's for example if it said smart objective can be can be meet that objective if you say we're going to make 5,000 you know call 5000 elite can we make that either going exclusives also such as fashion feedback from the customer can you receive that or not so don't those could be performance management at a later stage which is after this page I will be showing you a few example of the performance management as well so let's have a look at here is an example of performance management actually I think I show you to you to you a little bit too quick so some example of this performance management it could be like number of sale the number of orders the dollars sale value unit sales value customer number exile how many people register your how many people actually register to our store how many call that we have made so all of these are like you know example of KPI of example of measurements index of measurement performance measurement all right I think it's quite small so you might have a zoom in to see each of them aright but in short some of them we are looking at you know number obviously each week to the existing account number of visit per week to new prospects dollars value approve' for home loan number of outbound call number of holiday package so how many people have introduced into our cow grown account revenue maintain key account engagement so all times think that we can have as a measurement so if you can could loop see a little bit closer you can see that all right now if we come back to the previous page leverages I just accidentally skip actually so we let's have a look at what is KP sorry KPI as well as K up K all right so so far k AR is then four key results clearly results area so basically it means performance outcome all right so for example could be like development of account management plans or the step one to step stick that we have talked about growing revenue growth even shortening segments so those will be the performance area that we would looking for we would like to see so basically overall performance outcome all right so key results area is mean overall performance outcome okay now so apart from the overall outcome we want to be more specific so which we come to KPI or key performance index which we normally use a lot so basically is measure the provide feedback on how the key results area outperform might increase target added so basically KPI is just more pinpoint than the ki a all right now for the KPI is we add some have numbers or some kind of figures or could be like number of visit per week a number of lead that we have made number of the phone call that we have made a number of so number of thing of each sales or let's say for me my KPI would be how many Journal article have I can publish per quarter how many calls I have pause how you know how good we better have receive in term of service role you know helping people so it's depend on what job are you doing so your KPI would be different from fantastic hot so basically just mean how well you have done or how have you made your objective for that particular order or not alright so this is the meaning of KPI okay if you have any questions please let me know and this is the end of this video thank you