This call was an in-depth introduction and live demonstration of Wave, a power dialer solution that is fully integrated within the High Level CRM platform, featuring its owner Spencer, top AE Kaden, and partnerships lead Sydney.
The discussion covered how Wave differentiates from standard dialers, key features, major use cases (especially in real estate and insurance), and a demonstration of its main functionalities.
Key product features such as multi-line dialing, integration with automation workflows, number health monitoring, and robust reporting were showcased.
Upcoming enhancements and a free trial offer were mentioned. The recording concluded with a Q&A about international usage, compliance, and AI plans.
Action Items
No time-bound action items or owners were specified in this call as it was primarily a product demo and discussion.
Wave Platform Overview and Differentiators
Wave is a power dialer natively embedded inside High Level CRM, eliminating the need for external integrations or APIs.
Designed primarily for industries with high call volumes (real estate, insurance, financial services, agencies, home services, solar).
Main differentiator: completely CRM-native experience for easier workflow and automation.
Affiliate program available for agencies and partners, potentially creating a new revenue stream.
Core Features and Live Demonstration
Multi-line power dialing (call up to three contacts simultaneously to increase answer rates).
Two primary dialing flows: via contacts lists or opportunities/pipeline stages, enabling flexible call campaigns.
Disposition functionality after each call (customizable per business/team) to automate tagging and workflow progressions inside the CRM.
Deep integration enables seamless automation—dispositions can trigger workflows (texts, emails, contracts).
Reporting, Number Health, and Compliance
Advanced reporting suite: call volumes, conversation metrics, team goals, phone number health, disposition history, and more.
Number health and spam detection: actively monitors outbound numbers for spam flags across major carriers (AT&T, T-Mobile, Verizon) and provides remediation tools.
Local presence dialing: matches contact's area code with outbound call number to increase answer/pickup rates.
Inbound call handling: browser pop-ups, call forwarding, and voicemail options.
Compliance: time zone protection to prevent calls outside allowable hours, with real-world cautionary example of fines for after-hours outreach.
International and Team Functionality
Supports call centers and teams based outside the US (e.g., Philippines), provided outbound calls originate from US/Canada/Mexico numbers.
Call recording and optional transcription available for training or legal compliance.
Voicemail drop, custom voicemail, and “double dial” (automated rapid redial, popular with insurance/real estate).
Integrations and Unique User Experience Features
Spotify integration: allows reps to listen to music during ring time, automatically pauses when a call connects, resumes afterwards.
Call management features tailored for high-volume teams and agencies, with easy setup of automations from within Wave (upcoming enhancements expected June).
Future Roadmap and Closing Comments
Phone number management and health improvements forthcoming.
Enhanced CRM-embedded automation setup rolling out in June.
AI integration under research, with a focus on practical and valuable applications.
Free trial offered; users are encouraged to experiment and evaluate fit.
Decisions
No formal business decisions were made in this meeting; it was a product overview and demo.
Open Questions / Follow-Ups
No outstanding open questions or follow-up tasks were logged during the meeting.