hi everyone and welcome to the third lesson of the travel English series The backers have decided to take a week off to travel to New York in the second lesson they booked their flight and in this lesson they're trying to book a hotel we will learn 15 words that you can use when you want to book a hotel in English so go ahead and grab your pen grab your notebook and let's get [Music] started good morning Parkin how many I direct your call reservations please good morning reservations how may I help you this is Martin Baxter speaking I'd like to book a room for two people for one week from May 14th till the 21st would you prefer a king-sized bed or two doubles Mr Baxter I'd like a king please and do you have any rooms with a view of the park would you like a smoking or non-smoking room non-smoking just a moment and I'll check what we have available yes we have a non-smoking room with a king and a view overlooking the park the rate is $210 per night and that includes a daily complimentary continental breakfast as well as a buffet breakfast on Sunday okay I'll take it how would you like to pay for the room Mr Baxter I'll use my American Express card my number is 3 321 678 9 and the expiration date August 2009 can you tell me what time checkout is we have a late flight on the 21st checkout is 11:00 a.m. but the concierge can arrange to store your luggage for the afternoon okay that's good we'll be able to do a little more sightseeing then okay Mr Baxter your reservation is complete your confirmation number is 673 254 thank you see you on the 14th of May Mr Baxter have a nice day part two vocabulary number one receptionist receptionist receptionist is a person who answers the telephone and greets people people in a business a person who answers the telephone and greets people in a business for example the receptionist was busy answering calls when I arrived at the office the receptionist was busy answering calls when I arrived at the office number two Direct Direct Direct is a verb and it means to tell tell or show where to go or in this context it means to transfer a call to the right Department to transfer a call to the right department for example the hotel receptionist directed my call to the manager's office the hotel receptionist directed my call to the manager's office direct directed good morning Park in how may I direct your call number three reservation reservation reservation when we have words ending in t i o n or the Shen or Chen sound the stress is on the syllable before t i o n reservation Transportation reservation means the act of booking a room or a seat or whatever so the act of booking something the act of reserving something for example I spoke to the reservations agent about staying an extra day I spoke to the reservations agent about about staying an extra day one more day good morning Park in how may I direct your call reservations please number four prefer prefer to like something better to like something more for example would you prefer milk or cream in your coffee would you prefer milk or cream in your coffee would you prefer a king-sized bed or two doubles Mr Baxter now let's have a look at words number five six 7even and eight beds come in different sizes from the largest to the smallest we have a king-size bed a queen siiz bed a double bed and a twin bed so king size queen size double and twin king size is the largest bed available the largest size of a bed king size for example for example the children always come into our room early in the morning it's a good thing because we have a king-size bed would you prefer a king-sized bed or two doubles Mr Baxter I'd like a king please queen size is a bed that fits two people for example we've got a queen-sized bed in our guest room so couples can stay with us we have a queen-sized bed in our guest room so couples can stay with us double bed double bed a mediumsized bed that fits one or two people a mediumsized bed that fits one or two people for example the hotel offers a choice of a queen or two double beds the hotel offers a choice of a queen or two double beds would you prefer a king-sized bed or two doubles Mr Baxter I'd like a king please and the smallest is a twin bed a twin bed a bed that fits one person only which is usually used by kids or children for example my daughter has a twin bed in her room my daughter has a twin bed in her room number nine view view view is a noun and it means a scene of nature or a sight a scene of nature or a sight for example we have a beautiful view of the lake we have a beautiful view of the lake from our bedroom window we have a beautiful view of the lake from our bedroom window I'd like a king please and do you have any rooms with a view of the park number 10 available available available is an adjective and it means able to be used able to be used for example there are no rooms available the hotel is completely full or booked there are no rooms available the hotel is completely full or completely booked would you like a smoking or non-smoking room non-smoking number 11 complimentary complimentary complimentary means free or no charge free or no charge for example if you fill up your gas tank here you will get a compliment Car Wash if you fill up your gas tank here you'll get a complimentry car wash the rate is $210 per night and that includes a daily complimentary continental breakfast as well as a buffet breakfast on Sunday number 12 rates rates a charge or the cost of a service a charge or the cost of a service for example the car rental rate is $35 per day the car rental rate is $35 per day the rate is $210 per night and that includes a daily complimentary continental breakfast as well as a buffet breakfast on Sunday number 13 continental breakfast continental breakfast pay attention to this pronunciation of Continental Continental cotol cotol so you can either say Continental or Continental Continental just like important you can say important or important important Continental or Continental Continental so continental breakfast or continental breakfast continental breakfast means a small breakfast of coffee or tea and toast or muffins for example the hotel has a very nice continental breakfast or the hotel has a very nice continental breakfast the rate is $210 per night and that includes a daily compliment continental breakfast as well as a buffet breakfast on Sunday number 14 buffet breakfast buffet breakfast buffet breakfast is a self- serving style meal including a lot of hot and cold choices so a selfs serving style meal including a lot of or so many hot and cold choices for example we like to go to the Sunday morning buffet breakfast at that restaurant we like to go to the Sunday morning buffet breakfast at that restaurant the rate is $210 per night and that includes a daily complimentary continental breakfast as well as a buffet breakfast on Sunday number 15 check out check out the process of paying for a hotel room and leaving the process of paying for a hotel room and leaving for example check out a is at 11:00 a.m. so we better not to sleep in late tomorrow check out is at 11: so we better not to sleep in late tomorrow August 2009 can you tell me what time checkout is we have a late flight on the 21st checkout is 11:00 a.m. but the concierge can arrange to store your luggage for the afternoon number 16 concierge concierge concierge is a hotel employee who works in the guest services and provides tourist information concierge is a hotel employee who works in guest services and provides tourist information for example the concierge gave us a map of the city and recommended several good restaurants the concierge gave us a map of the city and recommended several good restaurants August 2009 can you tell me what time checkout is we have a late flight on the 21st checkout is 11:00 a.m. but the concierge can arrange to store your luggage for the afternoon number 17 store store store is a verb and it means to keep for future use to keep for future use for example we store our boxes in the basement we store our boxes in the basement August 2009 can you tell me what time checkout is we have a late flight on the 21st checkout is 11 a.m. but the concierge can arrange to store your luggage for the afternoon and the last word logage luggage suitcases and travel bags suitcas cases and travel bags for example put your luggage in the trunk of the car put your luggage in the trunk of the car August 2009 can you tell me what time checkout is we have a late flight on the 21st checkout is 11:00 a.m. but the concierge can arrange to store your luggage for the afternoon now quick question for you can I say luggages or can I count logage is logage accountable or uncountable noun comment your answers below part three let's listen to the audio file once more cuz I'm going to give you some true or false and multiple choice questions to answer good morning Park in how may I direct your call reservations please good morning reservations how may I help you this is Martin Baxter speaking I'd like to book a room for two people for one week from May 14th till the 21st would you prefer a king-sized bed or two doubles Mr Baxter I'd like a king please and do you have any rooms with a view of the park would you like a smoking or nonsmoking room nonsmoking just a moment and I'll check what we have available yes we have a non-smoking room with a king and a view overlooking the park the rate is $210 per night and that includes a daily complimentary continental breakfast as well as a buffet breakfast on Sunday okay I'll take it how would you like to pay for the room Mr Baxter I'll use my American Express card my number is 321 678 009 and the expiration date August 2009 can you tell me what time checkout is we have a late flight on the 21st checkout is 11:00 a.m. but the concierge can arrange to store your luggage for the afternoon okay that's good we'll be able to do a little more sightseeing then okay Mr Baxter your reservation is complete your confirmation number is 67325 5 4 thank you see you on the 14th of May Mr Baxter have a nice day part a true or false number one a continental breakfast is included in the daily rates number two there is a daily buffet breakfast number three Martin's wife smokes number four Martin will leave his luggage with the receptionist on the last day of his trip number five Martin is booking two rooms for a week Part B multiple choice number one what kind of room does Martin wants a a king-sized bed smoking B two double beds non-smoking c a king-size bed nonsmoking with a view d a king-size bed smoking with a view number number two why is Martin concerned about the time of checkout a he might miss his flight B breakfast is complimentary C he wants to sleep late on his last day D he has a late flight and he doesn't know where he will leave his baggage part four vocabulary review and practice part A I'm going to show you a group of four words which one is the odd word or which word doesn't belong in each group group one logage passenger bag perfect passenger group two view King double twin this one's easy amazing View group three expensive complimentary free no cost well done expensive group four cost rate Fair concierge good job concierge group five Reserve direct book save great job direct and receptionist agent view concierge well done view Part B fill in the blanks number one number one a is larger than a queen siiz bed a is larger than a queen siiz bed a king bed perfect number two number two if you want to get a map of the city or tickets to a Broadway play you should speak to if you want to get a map of the city or tickets to a Broadway play you should speak to great job the concierge if you want to get a map of the city or tickets to a Broadway play you should speak to the Concierge number three we have a beautiful off the mountains from our room a beautiful view great job number four you don't have to pay to store your luggage for the day the service is you don't have to pay to store your luggage for the day the service is complimentary perfect and number five last one we can't check into our room yet it won't be until 300 p.m. available great job and this is the end of the third lesson thank you so much for watching don't forget to grab your worksheet from our telegram channel in the pinned comment below like this video subscribe to our Channel and share all of our content with your friends till another lesson love you you guys so much take care see you soon and bye-bye