[Music] Assalamualaikum and hello everyone welcome to UMT massive open online course. My name is Dr. Nur Aishah and I'm from Faculty of Business Economics and
Social Development University Malaysia Terengganu. The title of this chapter is managers in the
workplace. In this introductory chapter you will explore the concept of management. Here is the
leading outline of this chapter. At the end of this chapter you should be able to number one explain
why managers are important to organizations. Number two tell who managers are and where
they work. Number three describe the functions roles and skills of managers. Let's look at three
reasons why managers are important to organization. First, managers are important because organizations
need their managerial skills and abilities more than ever in uncertain and complex time. Second,
managers are important to organization because the job of a manager is to ensure that all the
employees are getting their jobs done. Third the quality of the relationship between employees
and their direct supervisors is the single most important variable in employee productivity and
loyalty. Who are managers? A manager is someone who coordinates and oversees the work of other people.
So that organizational goals can be accomplished. As you can see in exhibit 1.1 in
traditionally structured organizations, managers can be classified as first line middle or
top management. First line managers manage the work of non-managerial employees who are producing
the organization's product or servicing the organization's customer. First line managers may
be called supervisors or departments manager. Middle Managers, manage the
work of first line managers. They may have titles such as regional manager,
project leader, store manager or division manager. Top managers who are responsible for making
organization wide decisions and establishing the plan and goals that affect the entire organization.
These individuals typically have titles such as executive vice president, president
managing director or chief operating officer. Manager works in an organization. Organization
is a deliberate arrangement of people to achieve some specific purpose. There are three
common characteristics of an organization. First, an organization has a distinct
purpose typically expressed through goals the organization hopes to accomplish.
Second, each organization is composed of people. Third, all organizations develop a deliberate
structure within which members do their work. Management involves coordinating and
overseeing the work activities of others, so their activities are completed efficiently and
effectively. Efficiency refers to getting the most output from the least amount of input or resources.
Effectiveness is often described as doing the right things that is doing those work activities
that will result in achieving organizations goal. There are four functions of management. First
planning, manager set goals establish strategies for achieve those goals and develop plans
to integrate and coordinate activities. Second, organizing managers determine what tasks are to
be done? Who is to do them? How the tasks are to be grouped who report to whom and where decisions
are to be made. Third leading, managers motivate subordinate help resolve work group conflicts
influence individuals or teams as they work select the most effective communication channel or deal
with employee behavior issues. The last function, controlling managers monitor and evaluate
performance then actual performance is compared with the set goals if those goals aren't achieved
it's the manager's job to get work back on track. A managerial roles refer to specific actions or
behaviors expected of and exhibited by a manager. As you can see in exhibit 1.2 there are 10
roles grouped around interpersonal relationship. The transfer of information and decision
making. The interpersonal roles involve people and other ceremonial and symbolic duties.
The three interpersonal roles include figurehead leader and liaison. The informational rules involve
collecting receiving and disseminating information. The three informational roles include
monitor disseminator and sport person. Finally , the decisional roles involve making decisions
or choices and include entrepreneur, disturbance handler, resource allocator, and negotiator. Managers
need three critical skills technical human and conceptual. Technical skills are the job
specific knowledge and techniques needed to proficiently perform work tasks. These skills
tend to be more important for first-line managers. Human skills involve the ability to work well
with other people both individually and in a group. Because all managers deal with people these skills
are equally important to all level of management. Finally conceptual skill are the skills managers
use to think and conceptualize about abstract and complex situation. Using these skills
managers see the organization as a whole understand the relationship among various
sub-units and visualize how the organization fit into its broader environment. These
skills are most important to top managers. In this chapter we have examined the importance
of managers to the organization. Who they are and where managers work. we discuss the
functions role and skills of managers. In conclusion management involves coordinating and
overseeing the work activities of others, so that their activities are completed efficiently and
effectively thank you and have a nice day [Music]