ServiceNow User Interface and Basic Functionality Overview

Speaker Information:

• Name: Michael Lombardo
• Company: GLAAD Fast Consulting

Overview

• Purpose: Quick overview of ServiceNow's user interface and some basic functionalities.

Key Features

Dashboard Homepage

• Default startup view for IT users
• Customizable based on user roles
• Can include key performance indicators, work queues, and more

Chat Functionality

• Similar to Google Hangouts
• Pop-up windows and desktop notifications
• Intelligent link recognition for records (e.g., incident numbers)

Search Functionality

• Powerful search covering incidents, changes, knowledge articles, and more
• Searches across all tables and forms within ServiceNow

List Layout Functionality

• Similar to Excel
• Modify individual or multiple rows directly on the list
• Right-click options: Show matching, Filter out
• Bookmarking capability for quick access

Detailed Features

Customization Abilities

• Users can create and modify their own homepages
• Refresh intervals can be set for dashboards

Real-Time Collaboration

• Easily send messages and links to other users
• Auto-link creation for recognized record numbers in chat

Efficient Search

• Searches can be done using partial information (e.g., first name)
• Results displayed in categories: incidents, changes, knowledge, etc.

List Modifications

• Double-click to edit individual cells
• Shift key to select and modify multiple rows

Show Matching & Filter Out

• Show all incidents assigned to a specific group
• Filter out options to exclude certain criteria

Bookmarking

• Create bookmarks from any clickable link or filter
• Customize bookmarks (rename, change icon/color)

Advanced Searching

• Complex filters for more refined searches

Personalizing List Layout

• Users can rearrange columns as per their needs
• Personalized views marked with a dot next to the icon

Running Reports

• Generate reports (e.g., pie charts) directly from list views
• Drillable reports for detailed inspection (click to filter)
• Add reports to homepages with one click

Conclusion

• Contact: Mike at Glide fast comm

End of demo, for further questions contact Michael Lombardo via email.