Hello and welcome back. Today we're going to do CVS virtual job try out assessment test and my answers. Let's dive in. Comes to the front register to complain about the pharmacy. He says they were very slow in getting his prescription ready. He clearly wants to tell someone about his poor experience. What would you be most and least likely to do? Pick one of each. Listen to the customer, allowing him to express his frustrations. Apologize on behalf of the pharmacy. Ask if you would like to speak to the manager. Let him know that the team in the pharmacy is actually really good. Explain that they are just extremely busy today. Have someone from the pharmacy come and listen to the customer. Pharmacy staff will be better able to address the issue. Tell the customer you are very sorry for his experience. Offer him a coupon for his next visit to the store. The correct answer of the question most likely listen to the customer allowing him to express his frustrations. Apologize on behalf of the pharmacy. Ask if you would like to speak to the manager. Least likely have someone from the pharmacy come and listen to the customer. Pharmacy staff will be better able to address the issue. Coupon that's meant only for full price items, but she's buying both full price and sale items. When you explain, she says the coupon was confusing and insists you apply the coupon to all her items. What would you be most and least likely to do? Apologize for the confusion, but reiterate that the discount only applies to full price items. Ask your supervisor if he can approve the discount for the entire purchase. Ask the customer if she would like you to put the sale items back and only purchase items the coupon covers. Let the customer know you are sorry but show her on the coupon where it says the discount applies to full price items only. The correct answer of the question most likely. Apologize for the confusion but reiterate that the discount only applies to full price items. Least likely ask the customer if she would like you to put the sale items back and only purchase items the coupon covers. the coupon that's meant only for full price items, but she's buying both full price and sale items. When you explain, she says the coupon was confusing and insists you apply the coupon to all her items. What would you be most and least likely to do? Apologize for the confusion, but reiterate that the discount only applies to full price items. Ask your supervisor if he can approve the discount for the entire purchase. Ask the customer if she would like you to put the sale items back and only purchase items the coupon covers. Let the customer know you are sorry, but show her on the coupon where it says the discount applies to full price items only. The correct answer of the question most likely. Apologize for the confusion, but reiterate that the discount only applies to full price items. Least likely. Ask the customer if she would like you to put the sale items back and only purchase items the coupon covers. Chatting with one customer when another begins asking you questions. The second customer is in a hurry and wants immediate attention. Unfortunately, there is no one else who can help her. What would you be most and least likely to do? Pick one of each. Let the first customer know you'll be right back. Quickly help the second customer. Then return to the first. Acknowledge the second customer and let her know you'll be with her when you finish helping the first customer. Don't rush your conversation with the first customer. Help the second customer only after you deliver great service to the first. Ask the first customer if she minds if you quickly help the second person then return to help her. The correct answer of the question most likely. Ask the first customer if she minds if you quickly help the second person then return to help her. least likely. Don't rush your conversation with the first customer. Help the second customer only after you deliver great service to the first. With one customer when another begins asking you questions, the second customer is in a hurry and wants immediate attention. Unfortunately, there is no one else who can help her. What would you be most and least likely to do? Pick one of each. Let the first customer know you'll be right back. Quickly help the second customer, then return to the first. Acknowledge the second customer and let her know you'll be with her when you finish helping the first customer. Don't rush your conversation with the first customer. Help the second customer only after you deliver great service to the first. Ask the first customer if she minds if you quickly help the second person, then return to help her. The correct answer of the question. Most likely, ask the first customer if she minds if you quickly help the second person, then return to help her. Least likely, don't rush your conversation with the first customer. Help the second customer only after you deliver great service to the first. Chatting with one customer when another begins asking you questions. The second customer is in a hurry and wants immediate attention. Unfortunately, there is no one else who can help her. What would you be most and least likely to do? Pick one of each. Let the first customer know you'll be right back. Quickly help the second customer. Then return to the first. Acknowledge the second customer and let her know you'll be with her when you finish helping the first customer. Don't rush your conversation with the first customer. Help the second customer only after you deliver great service to the first. Ask the first customer if she minds if you quickly help the second person then return to help her. The correct answer of the question most likely ask the first customer if she minds if you quickly help the second person then return to help her. Least likely don't rush your conversation with the first customer. Help the second customer only after you deliver great service to the first. Shopping with her three children. She is carrying several items and does not have a shopping basket. She is still browsing and doesn't look ready to check out. What would you be most and least likely to do? Try to make eye contact with the customer so she knows you're available to help should she need it. Approach the customer and ask if she is finding everything okay. Ask if you can help her with anything. Get a shopping basket and bring it to the customer. Continue to watch the customer. If she begins to struggle with the items she has, then offer your assistance. The correct answer of the question, most likely, get a shopping basket and bring it to the customer. Least likely, continue to watch the customer. If she begins to struggle with the items she has, then offer your assistance.