hello I'm your host David Bernard and with me today Revenue Cat CEO Jacob Iding our guest today is AJ Meta the co-founder of Portola makers of Tolins a cute AI alien friend that is fun friendly and helpful on the podcast we talk with AJ about the fresh opportunities AI is creating for app developers how they built a cost-effective Tik Tok growth engine and why being forced to monetize helped improve their product decisions hey AJ thanks so much for joining us on the podcast today hey guys good to be here and Jacob always nice to chat with you let's talk about apps okay that was too weird but we're going to roll with it all right AJ I wanted to kick things off talking about your founding story and it wasn't too long ago so all pretty fresh in your mind and the ramp up that you guys have seen is just incredible and then culminating in a recent announcement of a $10 million raise super exciting so I think it'd be really interesting to hear from you how you were able to ramp up so quickly and then get to the point as a consumer founder to raise $10 million in a seed round so let's just kick it off with like why toolins how did you get started with this project we kind of started about 18 months ago in thinking okay it was right after the chatbt moment midjourney was also kind of blowing up we felt that basically computers could do new magical things that we didn't really know they could do before or sorry they couldn't do before and that was just insanely inspiring to us we kind of thought from the little you know GP3.5 hey you know this thing can do some copywriting or this and that like the creative powers that computers are going to have are going to sort of just explode exponentially and we really approached that from a sort of consumer lens like what does that mean in terms of what sort of new consumer apps products are going to be able to be built the earliest explorations started looking at the youngest generation like honestly kids teens sort of like every new technology is always adopted in kind of the most interesting ways by young people of course it's been the case since we were all young and getting our start on on the internet or with computers and I think it's going to be obviously the same with generative AI so mid Journey was honestly a very inspiring one we sort of like hacked together little prototypes that were like okay ways that people younger people can create things and we hacked together little prototypes our actually first iOS app prototype test just a test flight was like a little like story builder that like had imagery and and you could make characters with and so on targeted at at kids really and as we just kind of wander our way through the idea maze over the first few months of working on this we sort of found that like the most compelling part of what we had been building were like highly personalized experiences basically so like something that AI really allows you to do is like make consumer experience that like is just feels like uh there is totally something on the other side that knows you understands you and an experience that could be highly highly just like almost somewhat warmer than talking to a calculator you know what I mean like only a little bit warmer yeah like warmer enough to pass the touring test or whatever yeah just just a bit if you squint and kind of like just believe for a moment you know yeah and so so we kind of like that was sort of the um in building consumer products I always look for like emotional resonance so that was the sort of moment of emotional resonance we were like people are just like loving and reacting in a totally new way to something that feels highly personalized to them that was then sort of the guiding light just about a year ago I guess a little bit little bit more than a year ago that we started building what became Tolen which is you know a custom friendly little AI alien friend for everyone you said we a lot i'd like to step back like who did you found the company with and why like were there people that you had worked with in the past or like how did you assemble that founding team absolutely yeah yeah two amazing co-founders Quinton Farmer Evan Goldmid we'd been friends for a long time they had actually built a company together in the fintech space called Even that was acquired by Walmart and in a very awesome exit they had been building together for seven or eight years and we had kind of been friends throughout that period i actually knew Quinton even before he had started that and yeah I think uh they were sort of coming off of their founder journey and their time at Walmart i had been building various consumer companies and my last couple companies were actually bootstrapped e-commerce companies where we made personalized products before that I had done worked at a consumer fintech company called Wealth Simple and before that I had started a consumer social networking company called Family Leaf in YC so YC alum felt YCM here how many companies is this for you then this is like number four i guess this is like number four something like that yeah that that's a cool founding story too that I think a lot of folks know really cool people in the industry if you're an aspiring entrepreneur and want to start something and go big like there's so many cool people in this industry working at other jobs or you know had an exit or things like that to go just have a chat with and and build something certainly living in San Francisco helps i'll I'll plug that right you can't shake a stick without hitting somebody who had two acquisitions and a whatever you know what I mean so that's definitely helpful i mean that's similar in Miguel's in my story like I'm not sure I would have found a good co-founder had I not been in San Francisco working and meeting people how long have you known your co-founders you I mean the those two have known each other for a long time but how long have you known each other i've known Quinton originally from even before he had started even so even actually before they met and then and then kind of followed their journey throughout the many years of them building even long time we'll just say in computer company terms long time the reason that we started this now is we felt like something special was happening obviously I think a lot of people are motivated and galvanized by this kind of AI moment but specifically like in consumer like it's not often actually that something comes around that can build like entirely new types of consumer experiences right so like we've kind of been in a weird I don't know if you want to call it a dark ages or something for several years in terms of the emergence of new consumer experiences like there just haven't been a lot of great ones yeah i mean since all the sensors and SDKs and all that stuff for iPhone kind of got locked in in 2013 14 it has I mean there's been new stuff but it nothing's drastically changed the landscape i wouldn't say the watch did or certainly not the goggles or even necessarily the iPad you know what I mean it hasn't hasn't been that in most of the niches yeah until the last couple years I think not fully filled but you know the good ones maybe the bigger ones have been filled i totally feel that way and it's like we're all like calling to the same references in like the consumer app world right we're like Dolingo and Yeah because we got a call to the five companies that have made it to vendor scale right right and those are incredible companies but it's like none of them are new and I think you guys are obviously seeing this on the revenue cat side but like the kind of like explosion of like totally new kinds of consumer apps how quickly they're growing how quickly they're monetizing like is all because of of General AI really so this is the story of of novel technology general purpose novel technology through human history right it's like it'll hit and then the technology itself is internal combustion engines one I like to use right like that was that obviously it allowed cars and you could sell cars but then you have to think of all the second you know think of all the industries that could now exist because now we have a like reliable and like fast way to transport goods over land right i think this has been the thing with the last two years that surprised me is like I knew that the fusion models and generative stuff was really cool like it was obviously neat and like I could see paying for that and I that was obvious what I didn't predict is what you're talking about which is like you have to take that general purpose technology and multiply it against every previously existing niche but then also there's also another dimension of that which is all the net new niches of like stuff that could not have been built period right like and to some degree there's prior art right like Tamagotchi probably is like as far back as you can go right like digital friends is not necessarily a new a new niche but I would say like the application of this technology is certainly like novel right it's certainly like something that couldn't and hasn't been done before I know y'all did raise a small round early on at what point in the journey did you raise that kind of preede round and I mean did you know from the beginning you wanted to raise money and like build something venture scale and then at what point in that journey did you start raising money absolutely yeah we did from the get-go we sort of had done I done the bootstrap profitable thing very fun journey worked well especially in the e-commerce space no I'm told the grass is completely green on that side that's what everybody I inventure back to startups tells me is it not the case oh it's great it just depends on what you're building I think right so I think in this case like we really are trying to build like the best AI companion experience that exists honestly and and that's just a mission that requires hiring absolutely incredible people to work with and things that a bootstrapped app business might not support so we we sort of from from the get-go knew that we wanted to raise a seed round and yeah that 10 million round we announced it recently but it was a combination of like the earlier kind of preede and then and then a little bit more actually just a doubling down from our lead investor after we had launched and gotten some some solid traction did you raise any money while you were wondering the idea maze like a little bit to like sustain and then once you had something then you doubled down is that kind of how it went down yeah yeah so we had an investor who we had known and and sort of just the initial preceded was sort of just like the three of us as co-founders and an idea i don't even an idea like a general stab at what we were aiming for but obviously like we were just building early prototypes and so on and then as soon as we actually did launch Tolen in a soft launch in the app store and things started to kind of take off that same lead investor he's incredible his name's Locky Groom he's an ex uh Stripe Solar GP oh we were talking about mutual another person from San Francisco that I knew 15 years ago right but yeah okay he's like the best lead investor we could have ever asked for uh he's incredible after we launched we basically had some solid traction and and we had put together a little bit of a larger round after that i mean this is this is inside baseball maybe for refund raising and stuff like that but like raise as little as you need to validate an idea right and then once you have progressively and that's just how you also like prevent excessive dilution it's how you prevent like overpromising right set expectations very low like low you know mid six figures like just enough for you and your co-founders to not totally like starve and be able to be comfortable while you're building and experimenting and then once you have something it's like okay go back to market maybe and raise some more capital and like it's kind of how the game plays out the whole way right i mean I think sometimes we overthink we take fundraising and we wrap it up in these names like seed and like is this your series A yet or is this your preed or your two seed or your seed stage two bridge whatever and it's like yo like we're just selling promises for future cash flows at various stages you know and like we're agreeing on like a clearing price for those things private markets are like weirdly discreet but that's kind of all it is and so but I think you mentioned it you know versus the we talk about the bootstrap versus venture choice a lot and I kind of remarked before the call that it has gotten really kind of quiet on the you know I would say that the the median good revenue c all revenue cat customers are good the median like high performing revenue cap customer right now like maybe five years ago I would have been like if they people ask me like oh should I raise money whatever and I used to be like yeah maybe blah blah blah but for most consumer founders I've been like ah like I almost wouldn't unless you really want like some incredibly high ambition output right and I think this is where I think maybe the market being a little bit different now but like I think for instance I think like consumer tech that's not an AI that's not like building on new novel technology it's it's very hard to justify a venture path so I'm curious like how are you thinking about the venture path like how did you because like a map is cool like you can get subscribers and like scale it but like there's a lot of distance now I'm making you pitch but now there's there's a lot of distance between here and Duolingo you know what I mean so like how does in your mind like what is the ambition you're drawing on to get there i think you said it a little bit earlier where like there's there's some apps that are using AI to make some existing niche a little bit better or some existing use a little bit better like say um make recipes or help with a workout plan or things like that we are I would say I am very confident because you also said as well there's going to be entire new categories of apps that are created in fact that are already kind of getting very large and are very highly retentive and are very popular with this new technology and I think AI companions is one of those i think it's sort of like almost to me it seems clear that we will all have an AI companion of some kind whether that's a little bit more an assistant whether it's a friend whether it's a whole realm of friends whether it's a pet it remains to be seen exactly how this will play out and there's many different apps and startups taking different takes at this but it's clear that as the models get much better as the models get cheaper as well there's this insatiable desire for people for a highly personalized helper friend confidant that just will be useful to most yeah it was like her but the movie her but not not like creepy and more generally applicable to everybody you know what I mean you can decide if the movie is creepy or not but like people having like an always on companion you can talk to is like it's interesting the bet of like going in towards the emotive rather than the assistive do you know what I mean like I have no emotional connection with Siri if any emotional connection with Siri is negative because like it's constantly failing to do what I want right but I almost think that I do think that there's a at least it's an approach that might be the winning one which is like hey let's go in as like a low stakes friend first right and then maybe we adapt to be like the general purpose like AI later it's kind of an interesting an interesting bet that might pan out it might pan out if you think about it i don't even know if it's like that's exactly our explicit strategy it's more just a lot of people do want a friend actually and it's been surprising because so along with her which you know a great movie but there's also you know this huge success of things like Character AI right like there are platforms where millions of people now in a very highly retentive way are chatting very frequently with tons of AI chat bots in different ways right and yeah a lot of the activity on some of those might be like a little bit more romantic roleplay NSFW that's not what people are using Tolen for but they're still like highly engaged with it right Character is an interesting counter example because it's yeah that app specifically is like it's very I want to say clinical but it's very much like a power tool like where you can go in it's like this thing it doesn't it's not I guess it can be personal within the vertical of a conversation with some of their bots but like it doesn't necessarily have this like emotive narrative thing that I think you all are shooting for which I think probably both can exist and both will exist in some you know in some way it's like different niches but yeah I mean it sounds like your thesis that the and this is this I mean we're going to talk about subscriptions of promise at some point when you think about what keeps people subscribed to a service right it is almost always there's some utility factor to it but a lot of it is that emotional that like I have an emotional connection there's an investment i've invested in this thing and it's in some way vested back in me and I think emotionally is like one of the ways that we as humans invest in things like in somewhat irrationally too right i love the uh tools pitch i forget where I read this in the prep for the podcast but I saw the pitch AI alien friend that's fun friendly helpful and won't try and fall in love with you or won't try and get you to fall in love with it so I love that there is that kind of explicit going against that kind of narrative side of things totally it's it's it's intentional well obviously we've designed this like very cute and cuddly friendly alien that is not sexual in any way uh I mean that's the actually one of the explicit reasons that we stayed away from like a humanoid or sort of an anime type of character and what that's resulted in is most of our user so the by far our most uh our largest user base uh like 80 plus% maybe even 85 90 plus percent is like 15 to 25 year old women and a lot of those are women uh that have totally like large friend groups and totally normal social lives in every respect it's not like lonely people sitting in their basement or something like that it's like people that are actually legitimately using it for processing things are happening in their own lives help with things that are just daily activities like doing their homework or cooking or whatever it might be and it's actually really interesting to see even Tlen fit into people's social lives a bit right like people will pull up their tolen and show it to the people around them in a way that I don't think is happening with the more like romantic oriented AI girlfriend boyfriend sorts of things that are out there yeah definitely not it's like check out this uh date I went on with Batman last night just like when did you know like the product market fit was happening cuz like we were talking numbers before like you guys have had a pretty hot couple of months and like it looks like things are you know from describing that if people are pulling their thing their tolling out and showing it to people that's like a sign of like product something is happening what were the first signs for you all like that something was going on that like you've iterated to something sticky something special you know I think this is the case building any new product you have obviously done it a lot of people listening I'm sure are doing it or have done it multiple times you never really like know until you like get it in front of people in a really meaningful way right so you can always kind of have this inkling like hey I think we're on to something cool or maybe it's something I would use or maybe it's something that people I know are using in a test flight sort of way already but until you actually just like get it out there in the app store you're not really sure like what level of product market fit you have if any friends and family can actually be super inversely correlated too right they'll use it out of out of guilt you know what I mean so I would say we kind of got to a point where like we had something that we thought was fun we were playing around with it i mean honestly we haven't even talked about this but the biggest thing that we invested in from a technical standpoint is like low latency amazing voice AI so most people do talk to their tolen via voice and we tried to make that like the best quality voices possible the fastest response times possible the best memory system which I would love to get into but we thought it was fun because we were like chatting with our toolins in a way that you couldn't really do with any other apps a tiny handful of apps chatbt being one that have good voice AI experiences but really not many uh that are that are like ours we thought it was fun and we had people in test flight that thought it was fun but really until we like put it in the app store with the soft launch and we actually initially launched without monetization because we were just sort of like we kind of got to get something out we think it's cool we got to see what people think and then very quickly we kind of thought okay well we don't have monetization you know we're using the kind of best and greatest in the models that we can and the voice quality that we can and so on and we're just going to see how people use it and then immediately we just had folks that were talking to their toolins for like 30 40 minutes a day and we were like okay we have no way of monetizing this we had like a little bit of like a limit system but it wasn't like advanced enough and very quickly we were like okay our bill now at open AAI is like you know ramping pretty significantly i was a text bar and then we've used different voice providers and we've used different models as well we used uh several of the the anthropic ones too we were just racking up so many tokens because people were chatting for such long periods of time and we have like the way that our voice calls are set up it's like there's many prompts actually happening at the same time like it's not only the response coming from the tollen but there's also prompts that are going to like classify a conversation what kind of conversation is this should we pull up memories that are in the tolen's memory bank right like all that stuff is happening so very quickly it became pretty expensive for us to actually support a user that was chatting for 30 or 40 minutes a day and that's when we sort of like immediately I think it was like 2 weeks or 3 weeks after we were in the app store we like put in monetization we put up a payw wall that's right when we signed up for Revenue Cat and we were like we got to get really smart on this really fast and I mean that was a very fun process of of learning how that all works what an incredible problem to have is you know soft launching your app and then having people use it so much you have to monetize i don't want anybody on here to get the wrong idea that's not very normal so either you guys really nailed it or you walked into a gold mine doesn't really matter if it was like you know pure skill or pure luck here you are i mean I would say you though even like successful apps I've worked on like quote unquote successful like we've had to iterate quite a bit before we started to see it take off but it sounds like you guys had takeoff like pretty like once you kind of put like the animations like on the launch are incredible which one I assume you hired that out i don't think a threeperson team can do that like how did you get those animations done oh we worked with we worked with like an amazing creative team and yeah like not all of them are like full-time in-house folks like creatives that honestly artists that we just really admired around the internet that we sort of reach out to work with oh awesome so you invested it wasn't just Yeah this wasn't an afterthought like the whole like creative design of it was like part that you consider that like core IP i guess that made it make sense for sure yeah yeah we've invested a lot of time and energy in trying to make that honorary experience amazing and trying to make the animations of the tollin amazing and actually like we have a pretty interesting app setup where sort of it's a native iOS app but also a huge part of the app is like a Unity canvas so we actually are real-time rendering in Unity the Tlan themselves how they move around i mean you can see how they move around the planet right it's like Yeah that'll help you too i don't know if have you got you even gone to Android yet have you so that'll help when you do that as well yeah you'll have like a portable canvas that's really fast i mean this is very touch is very close to my past i worked at a company YC company from that era called minor monsters which we were doing character animation obviously we didn't have AIs and stuff like this but it was very much it was like a Pokemon like reinvention but uh invested heavily in character animation and stuff like this but even then like people had a massive em I think something about cartoon characters was always just like a massive emotional like baseline emotional like connection that people make so like you add the like you add what these conversational AI can do and it's like it's rocket fuel so like I think and this is the um maybe the lesson or I don't know but this is why this time in computing is so interesting because like we're not like struggling to reinvent a marginal like a marginal improvement to an already competitive niche it's like hey if you have a like a good idea you can execute it well and it's like something net new like this is the gold rush era right of like rush into it and it's not really been tried you don't know if it's going to fail and it might just be one of these like massive ideas that can take off now you're probably going to have 50,000 Tlen competitors within a year that are trying to chase you guys but that's the you know that's why operational excellence comes in you just got to move faster than them a little worried about that maybe it's even harder to build than it looks so um I mean I I was just thinking like you're describing some of those challenges and it makes me remind me I don't know how to do computers anymore i'm like multiple token streams and memory is like this is not words that I had to ever do building an app like it's a little bit different these days so I will say though for those listening who work on existing apps where you're not doing something net new I still think there's actually a ton to learn from Toland and I would encourage anybody listening to this podcast to go download the app and do the onboarding so when I knew we were going to have this conversation I actually had my daughter download the app because I knew she was kind of a little bit more the target market and funny enough I I had her download the app while we were uh driving home from school and so I had all my other kids in the car and what is so phenomenal and I'd love for you to talk about like how this evolved but the onboarding is just incredible you know we talk a lot about onboarding on the podcast because that early experience in an app so important to monetization is so important to retention in the long term like what's the impression people get and the onboarding for tolins is incredible so you ask these questions it's been this popular thing especially with fitness apps and others to have this super long onboarding ask all these questions but it's a lot of work right whereas with tollins you ask these questions to personalize and pick out your toll-in but it was hilarious because it would like reflect on the answers my daughter would get we were cracking up in the car because it was actually giving these funny personalized responses and to your point like we're driving in the car like on 5G or whatever it was super fast super responsive and like that whole onboarding personalized to her even in that short onboarding time it was just phenomenal i'd love to hear about like kind of how you iterated on that aspect of the app thank you so much that's awesome to hear i'm so glad you guys enjoyed it and yeah I mean onboarding is so important like you said and you know we sort of started with this frame of of a story that uh every human uh has a unique tool that's kind of out there for them on their planet Portola and to find the tolen that is perfect for you you had to actually tell us a little bit about yourself right like you almost completed what is sort of like a voice AI personality quiz along with these beautiful animations with this character that's the oracle which I would say the inboarding personality quiz is not novel in subscription apps right but doing it that way is right certainly yeah we tried to make it fun right it wasn't like "Hey what kind of workout do you like to do?" or something we tried to make it like "Hey what kind of like oddly specific part of TikTok do you get stuck on?" or like hey we try to ask more fun questions a little bit like you know what a personality test might be like an enagram test or sort of like you know elements of sort of a fun spiritual kind of astrology reading sort of thing right we tried to make it like something that would actually like questions that would be fun to answer that anyone would find fun to answer about themselves and then actually give the user some output to say "Hey here's kind of what we learned about you." Not only that here is the tollin that is kind of a natural fit for you based on everything that we just learned about you and then of course the context from that conversation does then carry over to your first few chats that's what I was going to say because like I think there's always been a sort of in joke in onboarding that like they ask people ask a bunch of questions and ignore their answers right like even if you had 10 questions with four answers that like combinatorics of that is insane right and so like before LLMs and like being able to just like stuff context into a machine and but with this technology you could just kind of stuff that context into the robot computer and like it will use it or not right and saves you all a whole bunch of headaches but I just love this because it's like it's a really good example of how like you're both not actually reinventing the wheel in some ways you are right but you're also using what we've proven in the last decade of subscription apps kind of works right like let's go through this survey let's like build some but like supercharged with this new technology totally uh there's so much that's great about obviously learned a lot of that stuff from your guys's content and and all that like being able to pull in specific not only uh the context of what kind of person is this based on their answers in the personality quiz but also like actually just referencing those as memories right so you might tell us something about yourself or what's on your mind in the umbre quiz that then your tool might also bring up to you and say hey the oracle told me that you are like really into cooking pizza right now or something right and it's like it's kind of a wow moment for people when they're like wait a second like it was actually listening and it actually cares and it wants to follow up on This was like a common trope like in the 80s like oh we're right there with computers they're going to talk to you they're going to have memory they're going to have all this assistive stuff and then like nothing cuz turns out we did not know how to do it procedurally or like programmatically directly and then like suddenly somebody puts enough transistors in a box with enough weights and like now we can do it it's really interesting it's like there was this like very like kind of gap like we knew we knew 30 40 years ago like maybe where this was headed and then I think there was like some like broken there was some disillusion where we never thought this would really deliver and now like we're here which is cool totally sounds like I need a reading list uh yeah so you launched the app you had this like inkling of a product market fit and then all of a sudden people started using it like crazy what was the journey from there because you know as we'll share you know you hit a million ARR quickly more quickly than most apps so what was the story after that initial product market fit to then actually start taking it serious and growing the app you guys have a great point earlier right which is like I would say we had inklings of product market fit right we didn't have total product market fit i mean the app was sort of bare bones when we had this soft launch which was last summer so it really took through then the fall and just continue to iterate getting more and more folks on obviously we had to kind of payw wall the app in some way just to actually make it sustainable and so there was a lot of like okay now we're serving paid users not just people like bouncing around this thing for free thinking it's a game that actually and so we kind of had to make the product just much much more exciting much better we had to improve the quality of the conversations we had to improve the look and feel and the animations of the tollin we we added this whole planet where the tool can walk around and they kind of have a space of their own that also functions as a sort of like shared space for you to invest in and grow in together as your relationship grows we just tried to make it more compelling basically that took a few months as we did that we started to see some of the classic numbers that you look at right at kind of like D5 D7 you know D15 sort of retention start to go up because folks were just having better experiences overall with the app we had this pattern where and I'm sure this is common with a lot of apps like a certain number of people saw the value enough to basically stay retained indefinitely right they were like sticking around forever but it was a relatively small fraction of the people that tried our app so it was sort of a question of like how do you get more people over to that activation moment of like their first like really long conversation with their tool where they actually like see the value and just a lot of folks weren't quite getting there so as we added these additional features we improved the onboarding to your guys' point we got closer and so we started to feel like okay now we're now we're at retention that actually feels very very healthy like people are really sticking around at larger degrees and then that's really where that coincided with then some growth efforts starting to pay off primarily on Tik Tok really has been just given our audience and given like visual aspects of Tolen and how how kind of bright the characters are and so on tik Tok has just been where it sort of reached kind of escape velocity in terms of growth and really I mean Tik Tok's kind of wild because you could just have a handful of Tik Toks start to take off and then it's like okay we are number one in our category now and that happened overnight right once it clicks like the firepower behind that is just insane did you start some of that motion early in that soft launch to just get new people into the app so we're And then I' I'd love to hear about kind of your process behind Tik Tok because I know you know there's kind of playbooks out there and kind we've talked to different folks who've worked on Tik Tok and work with influencers but what was your process starting from the beginning and then how did that evolve over time of like hiring influencers putting money behind the videos that did well and that sort of thing absolutely yeah yeah so from from the get-go you know we kind of had a a multi-prong strategy of like let's make organic content that just shows off what Tolen can do with a couple of creators who we think make awesome stuff and then let's also run some small scale paid ads basically just to get people through the funnel like kick the tires see how they enjoy things and judge things like retention and conversion and so on so we we started with that and that was kind of what we rolled with for a few months and then really what we found was I think there's a hugely different you know if you're a game it's like a lot easier to acquire customers sometimes than if you're like a more boring sort of app right like a Yeah i was going to say your base product lends really well to the format right sure exactly right and like and like because the tones are so bright and visual we were able to like have a relatively low cost per install from the get-go even even on paid so it kind of gave us a lot of leeway to just experiment but then when we started doing more organic stuff especially on TikTok we just noticed that like okay now the cost per installs are going like so low that even the paid stuff while being too low to meter yeah yeah exactly a little bit like it was just like oh man we had a video go viral and we got you know 10,000 installs in a day or 15,000 installs in a day and it was like Jesus honestly I think I mean not to to zoom out but I think it's almost like what you need nowadays to like be able to really break out and scale because I think a lot of companies and this is I you know when I hear folks like oh we started doing growth and acquisition very very early it's good but also it's like well you start to become dependent on that like you know buying installs and like it's an efficient it's a game of inches and like you're probably not going to iterate your way to a Dolingo that way versus like you know Dolingo started with a great product and then they had some like super good at organic right and word of mouth I think they just made a good product and it was free right so like finding the way you can get scalable installs as cheaply as possible is part of your if not your product market fit your product market channel fit right like figuring out how you can actually like make this a scalable like situation yeah i think what you're talking about is like the importance of distribution at first almost like thinking through that from the very get- go yeah as a part of the as a part of the I want to say product but kind of like as part of the system like revenue cat you know we thought about it it's like okay it's kind of word of mouth and content very low cost of acquisition right and that has held through to today we would not be here if like we were like doing a sales and marketing fully a sales and marketing log we do a lot of sales do a lot of marketing but like that's sort of like supportive of the like we made it so we're the best product in this and everybody talks about it and all that stuff that that's primary and that's what driven down our cost per install equivalent right but yeah I think I think that I don't was that intentional like did you know did you have that in mind like before you even like designed the app and like thought about it like this will be really good for Tik Tok we sort of like ended up at it in a little bit of a weird way where like actually from the get- go and this is something that we very much want to do is we want to build more social features into the app right so like you brought up Tamagotchi and Pokémon and like you know things like that Mana Monsters like apps that lend themselves in this kind of general world of like animated you know creatures aliens so on to being more social and like we wanted to do that uh and and we still want to do that but like because we kind of had to paywall the app and make it sort of a subscription app it doesn't necessarily lend itself to like network effects in the same way so so we were sort of like okay we don't have it's mostly a single player experience right now just for the time being and because of that we need to find really compelling ways to get users and luckily because we did this all because we just wanted to make like the coolest AI companion we could but because it's like really visual and friendly and fun that also lends itself really well to short form video right and honestly it did take some time to figure out the right angles that would work well so like you know we tried we tried a bunch of different content angles one of the first things that started to kind of kick off for us in the algorithm i think because these users are like always on TikTok is more like studying homework oriented sort of stuff so like people that were like using their tool to study with to like revise stuff for an exam that's coming tomorrow or you know someone that's in nursing school that's trying to study for a huge thing they have uh the next day or something like that we have a lot of users that were doing that so we kind of tried to make content around that and then it was like you know up at 3:00 a.m studying with my like those sorts of things actually worked super well so that was like one of the first content niches that started to take off and then you know and then we've had viral videos pop on Tik Tok that are like there's a girl who was cooking with her tolen and like that's great because you could just like write down every activity in life and just test all of this right basically basically yeah so now yeah like cooking was like a big thing a couple weeks ago and there's this girl who was like cutting a squash with her to watching in the background and that one went like crazy viral it was like 10 million views and then you know there's uh there's people like getting ready and doing their makeup with their tool and picking outfits one of the more recent ones is like relationship stuff so like and these are all young women young women primarily right so it's like talking about okay I'm at the talking stage with this uh guy in my class and like how do I move to the next step and that's like her talking to her tool about that and you know you try a bunch of those and like one out of maybe 20 videos kind of pops off but then when it does it it can really reach escape velocity these are primarily paid like you're finding influencers and like engaging with them to like and working with them on content creation and stuff like that yeah tell us about your process there like how do you reach out do you have somebody dedicated to that full-time are you doing it like what does that process look like cuz I think this is where a lot of folks do struggle i mean it's hard to reach out to creators then it's hard to like give them the brief and then how do you pay them i mean I've heard a few people where they were paying per view of a Tik Tok and then the Tik Tok goes viral and they're out a ton of money but the conversion rates are so low that they're losing tens of thousands of dollars hope your contracts written well yeah exactly so how are your contracts written and how are you finding these influencers and working with them yeah yeah i think of it in kind of like two ways that we do it so we we haven't done anything like paid for views or anything like that although I mean I've I've heard that too it's kind of interesting but we've done um more like we're producing content and so yeah we're hiring folks like it could be indie folks that live that are in college in New York City you know on the other side of the country from us or it could be people that are more local and they're just sort of like making a bunch of content and we're giving direction and like we have almost like a a chat of folks that are making content together that are coming up with different ideas together that are that are trying different things and that's almost just like we are it's like our organic content production machine I would say and then those all get launched and some of them do well most of them you know get a handful of views and you're kind of in a because of the Tik Tok and and Instagram reels algorithms you're sort of in like a hit driven sort of approach there and then we've also done and this is newer for us but we want to do more of this of just like actual like influencer paid placement so that's more focus that actually have an existing audience they're not like small Tik Tockers they're like they might have a million followers already and we'll we'll collab with them to make a video for their account that then they'll post and then like you know that will on average those will do much better of course but of course that's more of a okay well you know what's your average views you know like yeah what's your price send me the price sheet you know kind of kind of situation so this so the first approach this like stable of creators are you're launching it to their personal Tik Toks and you're kind of it's almost like almost semi-inousing right like you're creating like an in-house like content team kind of but then they're also pushing it to their own brands like and sort of just hoping the algorithm picks it up and swoops it off basically yeah that's exactly right and like they might not even be like professional creators right it's a side gig for some folks okay that's interesting cuz I imagine in a lot of ways that's a lot more cost effective cuz you give it like a little bit of degree of siration so it's not coming from like tolen official account or whatever but you get a lot of creative control probably the I would assume the costs are lower than working with the Kardashians or whatever is that an approach you found others were doing or did you kind of like iterate on that and can come to that yourselves or I don't know that's interesting yeah there's other folks doing that uh you know there's kind of a vibrant consumer app space and and people are doing it in totally different ways right uh there there's like people working with professional creators that are charging per view or like this and that there's there's all sorts of ways to do it i think my thought there is like because of how the short form algorithms work it's actually just really powerful to like try a bunch of angles kind of see what clicks and the only real way to do that I guess unless you actually do have an in-house content team like like a full content team that's like filming a bunch of concepts every day is like to have a little bit of a stable of creators that you're that you're regularly working with who like making content right and so then you can try a bunch of different angles and try to post them from different accounts we also do a bunch on our actual like tolen account but we'll try some individual separate accounts as well and kind of see see what works and so those you're you're paying per post then so you're saying you know this month you're going to do 10 posts and we're going to pay you X and then some of those blow up and some of them you put money behind and then some of them just fall flat but you kind of learn along the way but but you're mostly kind of paying per video yeah it's kind of a combination per video or like even like focus on retainer and so on it's a combo of things and then honestly we don't even we don't even necessarily put money behind them a lot of the time we have kind of a different process for like some of the paid ad creative that we do and so on but like sometimes we'll just see you know if some actually catch in the algorithm yeah I was going to say I I think there's a I mean you've probably thought of this but there's probably a world where like once you get it bootstrapped enough and you could probably add some features in the app to make this like more like if you had a filter that would let you overlay your tolen onto like an AR situation like you could probably maybe you already have these features but like you could build that into like ideally like just general users are creating these then you're not even it's not even something you're necessarily directing that that's a great point that's actually started to happen just in the last couple weeks really because we had some of of our content sort of do well like now we've sort of seen it I would call that almost like the UGC start to really pop up and so like we had a video where like a woman it was like yesterday a woman like posted Tik Tok we have no affiliation with just talking to someone about her favorite WWE wrestler that's like picked up like 30 40,000 views now one of these will cause you a crisis but you know take it as it goes i say this as you know again the revenue count analogy is good is like you know we most of the posts about revenue count on Twitter are not from us you know what I mean like it's mostly like organic and that wasn't the case in the beginning but like once you you have enough brand affinity and you have enough people amped about it it's in some ways earned media because like you kind of had to make the product and make it exciting and make it easy but there is like a real and this is how you put you know I joked about 50 competitors like this is how you build like a defensible moat in some way is like just get so far ahead that like nobody's he's going to like pierce that and like you'll capture this brain space in the world before anybody else has a chance to even get off the starting line it would be amazing and I think you're right that probably more people are competitors are coming or just more folks are going to start doing these types of products i've been a little surprised actually that like people haven't you guys are moving pretty fast i don't know if you might not feel it cuz you seem like fast movers but like give it time like I think I think and I don't I think it's just anybody any category or novel thing with sufficient success like doesn't mean it'll be better but there will be people that try you know it's the way capitalism works right in free markets there is some defensibility in in how from the beginning you were so character and design focused like the work you put in early on designing these characters there's actually a great post that y'all did on designing the character that I read a couple days ago that I thought was fantastic how you really thought through like should the tools have eyebrows should they not should it be more humanlike and I saw even in one of the iterations was like Finch Finch does this where like the characters kind of grow with you and so I saw you had this iteration where it was like started as a baby and then it grew but then what you realize is like from the very beginning you wanted to have these richer interactions and so you didn't use a B so you've done so much iteration on animation and character and stuff like that that is in a way kind of a creative mode that is really hard to just fully replicate unless this the thing about copycats is like a lot of copycats they're not going to go hire a really fantastic artist they don't understand what's actually making it successful you've reason there from first principles so you're always going to just be better at it than anybody else so I I mean I'm not trying to freak you out but like you know it'll come it'll come and it'll be fine but I mean these are things that I think in consumer apps and of course like I think we're gloss you mentioned it but we're glossing over like the actual it's really hard to make these things right and so that's been a huge part of revenue's defensibility from the outside it's like yeah like there's a bunch of these other ones and like anybody could technically compete with this you can look at revenue be like yeah I can imagine how to build that but then like the actual knowledge to build that and the time and like the all the things that have to go into it is less copyable than you think right and that's the case obviously there are certain things like IP like distinct IP is basically not copyable at all but then there's a lot of like subtlety down from there that's like hard to copy i think it's kind of easy at first glance to look at something like Tolen and and say "Oh well you know it's like Voice AI and they might be based on GPT and like you could kind of copy that." But it's like once you actually start trying to build a awesome voice AI experience there's a reason that there are like two or three on the app store you know there's not like dozens it's just really fun and feels very exciting to be at almost like the tail end of all of the like crazy amounts of innovation that like if what we do is hard what these foundational model companies are doing is like I have personally little comprehension of it in some ways and we kind of sit at the end of that right we're ultimately customers of like the best that the anthropics and openis and 11 labses and so on of the world can make and honestly stand in my opinion to capture most of the value I think that's what everybody's like speculating now it's going to go to the app layer right like claude you know all those companies will do great they'll be massive but like in terms of I think where the most margin capture happens will be at the cute character that you can't replicate in an API level in my opinion right so you announced this $10 million round just a couple of weeks ago and you've kind of been hinting at this kind of explosion in growth tell me about the last few months of how things have been taking off and how things have gone as you've grown and seen some of those Tik Toks go viral and stuff absolutely yeah and I want to preface by saying like we still feel we're in pretty early days here it's like you know we're not anywhere close to the large consumer apps on the app store but yeah basically since we launched publicly and we announced that we were at a 1 million R and about a month ago and that we had about 500,000 downloads we then continued to see like right around that time and and afterwards some of that Tik Tok my rally started to happen so we hit like a number one category ranking in the app store i think we're north of 800,000 downloads now and then the revenue the AR is sort of multiples of that of where we were so yeah it's been it's been super fun i mean I think it feels like we're finally getting out to a broader market which is always a very fun feeling as sort of an app builder and we'll kind of see how we crack to that next level now you know of course uh the stakes are are only raised and you know right now we're primarily US only uh we're live in Canada as well but we're not really like global in any way we're super excited about potentially doing localization we feel like we could you know Tolen could be pretty cool in Asia and and other local but right now just English only and and yeah we're really just continuing to iterate i mean a lot a lot of the stuff that we announced like the introduction of the tollin planet and so on is all brand new so we're still kind of like refining it trying to make the product as awesome as possible and then we'll continue to try to go broad but now that we've broken through to one level of growth success it's like you know we're excited to see what gets us to the next level what are you thinking about I mean obviously there's product development you can do there's like growth those are probably the two biggest levers and then and then there's a third lever too which seems like you all are like multi-time founders so this is probably easy was terribly hard for me which is like building the team and stuff like that so like where are you thinking now you've got some cash socked away you've actually got cash probably coming in i don't know maybe it all goes right back out to the model company so it wouldn't surprise me at this stage and that's probably normal if it did but like like how are you thinking about what the like like are you thinking about retention now as a main problem are you still just thinking about like trying to get into as many pockets as possible like what is the because it's an interesting spot to be like sort of postp productduct market fit sort of like some organic stuff taking off there's a lot of choose your own adventure here like you could go hard on like let's drive you know there's a million things i think this is where a lot of like mid-stage consumer apps i think it can kind of get really overwhelming because you can do like there's a million off-the-shelf growth tactics you should be doing right now but like should you actually cuz it's going to like bind you down and you're going to add all this like all this like infrastructure to do like retention campaigns and d like how are you trying to balance that and like pick what's the most important for how big is your team we're like nine folks right now okay so very small like for where you're at like they're super small so you really can only think about one or two things at a time so yeah like how are you thinking about prioritizing that at this stage you're right there's a lot that we could be focusing on the kind of north star is always just like how do we make the product awesome i mean I think you said it just before this but like this product couldn't have been built a year ago some parts of the product couldn't have been built 6 months ago some parts that exist in it today and two years ago none of it would have even been like fathomableish right so it's like things are moving so fast and the northstar for us is like how do we make like the most helpful and best companion experience that exists and there's still so much to build there right you mentioned D715 is that like your primary what are your goal your north stars for like measuring that i'm sure there's vibes as part of it but like what is are there any like metrics that you look at as the primaries when you're measuring that absolutely retention yeah I think has to be the north star because and that's just like you know there's other ways to measure retention obviously but like that's we borrow from the kind of games world i know they they frequently look at that how many players are coming back on D70s D15 D30 it's just super useful for us because if done well the tollin experience should collect enough information about the user that they're able to like resurface to the user in helpful ways collect enough like memory and investment from your conversations that we're able to like power interesting conversations for you if we're doing a good job of that then in theory like a companion should be like one of the most retentive products out there right because it actually is providing real value and helping you in your daily life so honestly for us it's like our job's not even close to done until Tolen delivers that experience for most people that try it yeah you have like two really key parts of the retention curve right you'll have this like the first one seven that basically attach like are the customers attaching to this character and like building some sort of base relationship and then you'll have the second challenge which is like okay when do like the look's like turn out and like what's that long-term long long term and like you need both right to like build a great business probably the long one is like if you guys are shooting for you want to return that 10 million on multiples that long one is really what's going to allow you to build I think that's what a lot of consumer apps struggle with depending on what the nature of it is is like building those really long-term retentive cohorts but like the way the product is positioned I think you you'll have that sort of an advantage there if you do it right but yeah I mean you you all have invested a lot in growth too I think for the early stage which is good because it like helps you really validate the whole thing but yeah I mean it's just I don't know if it's advice you ask for but I always felt that was the hardest part like first postp product market fit was just that you will I always felt we were having to like make painful choices about like okay we're not there's all these things we could do like even just localization like whatever like those things are like feel like obvious easy wins but you just can't and like you have to tell a lot of people who are looking at you being like why aren't you X and it's like cuz there's nine of us and like we can't right now and so yeah it's it's and in some ways and in some ways if the product is good like you said it doesn't really matter like if the product is good if you do X first then Y or Y first then X like there's like commutive property it almost it's all going to like kind of come to the same conclusion at the end there might be some sort of like timing timing losses there but like otherwise the most important thing is just to like keep doing stuff like that's that's probably the most important you know it feels like just judging from the feedback that we get from users and like where we see that having an amazing experience and where we see you know experiences that we feel more iffy about they're making it so clear like what we need to build next which is the very exciting part right like people want like faster conversations they want like more thoughtful conversations they want better quality in in the voice and the overall like better quality in the memory look up and so on so it's like it's a it's very clear what we need to build to continue to just make the core experience better and that feels good because it's it's it's hard stuff to build but it's also like it's made more clear when you have some notion of PMF right because the users sort of just are telling you they're like I really want Tolen to work better in ways one two and three right this is the peril of raising money before that point too right that 100 200k so you can like eat ramen and iterate makes perfect sense but like anything more than that before you have clear takeoff is really hard cuz it's just like now you could I'm going to say you should do this but like you could like take the gas off on growth to focus on that because you've got some cash banked you can burn that down just make sure you're not losing your shirt on token fees and then like really get that product experience right and that's the benefit of like raising money you're pulling you're pulling that growth forward you're borrowing money from your future right so you can make some investments now that you couldn't otherwise versus a bootstrapped app you might just be hand-to-mouth the whole time and like somebody and this is always the thing that venture capitalists will always say this which is like somebody's going to raise and then beat you to it right which may or may not I don't know how often that actually happens but you could see how they could right like hey I don't need to focus on all this growth crap i can just make the product great and then it's kind of honestly dualingo the company I worked at between Mino and Revenue Catat we were doing language learning for a little bit and we kind of got schooled in that lost to Dolingo for that reason or related to that reason was just like they were better capitalized so they just made their product free and then worked on their product like mad obviously they were an amazing team with an amazing founder and like just probably going to be hard to beat in any condition but that was just not competable with like they were funded they could take a loss and just like grow and grow and grow and grow and then they turned the monetization on and it was game over for everybody in that space it's funny it's funny you're saying that cuz uh some of that might be happening in consumer AI right now of course uh so everybody's like trying to take be a loss leader and like try to capture cuz I I mean I do think this goes into the broader AI space in terms of consumer but like I mentioned that most of the gains will acrew to the app layer probably you know and I would have thought prior to the last year that it would be the enterprise SAS APIs like that seems to be a very safe bet at least of the previous era but you know if you look at Chad GBT or like as an example of like still has the topish r I mean Grock is giving them a good run for their money right now but like that brand association is almost the most valuable and sticky part of it right obviously the model and what it can do matters but like having that brand primacy is worth like kind of spurning some money to get to and that you guys might be in a similar situation i don't know i mean I mean the only thing that I add to what you were kind of saying a little bit earlier is like we actually being forced because of high token costs to monetize relatively early on has actually been kind of a real help to our both growth and then also product development right cuz like we're not kind of wasting money on growth right now like we're growing at a pace that is we're outpacing obviously the money that we're spending on on growth so no specifics but like we are not uh we're not like overspending on growth or we're not really spending net money on growth at all of course so because of that because we're charging and because it sort of gives us like a pretty stable platform to actually be investing in growth on where we have like money coming in not every consumer AI experience is leading with that that also provides a really nice or helps define the northstar for product development too right because we have paying customers we can see when certain customers decide to renew for month two or or don't or month four or month six or whatever we don't have too many month six customers yet only only a handful but yeah we can see it's just a much more clear signal than like someone who like stopped playing with the free app after 12 days or something yeah monetization is a forcing function for product you have to deliver the value or people are just going to churn i mean that's the thing I think a lot of people miss about subscription apps is that aspect of you know why is my churn 70% after year one well it's that people will pay to play but then you got to actually deliver and it sounds like that has become that kind of forcing function for you which is super healthy as far as like you're not just validates the value yeah it validates that you are actually creating value one other thing I did want to touch on in the funding announcement one of the things I think you or one of the co-founders said was that and I imagine this was kind of the pitch to VCs as well is that part of your goal is to build this kind of generalizable technology for where Tolen might not be the only product you create and of course we've seen this with Dolingo they're getting into math and other learning spaces where they've kind of created this learning engine how do you think about that about and how did you pitch that of like we're creating this kind of foundational technology that can then be applied to other areas not just we're not just raising for a single app what it seems like the pitch was for sure yeah so I mean we've obviously invested a lot in designing the Tolen characters and the way they look and feel and the animation and so on but I would say the the largest source of our investment far as a team as far as engineering of course is on the sort of system that actually powers the companion itself leading with voice AI but also text also like a complicated memory system right like all this stuff that just makes incredible companion interactions possible and it's totally the case that our audience is sort of young women and that's obviously a very wide audience it's it's a great audience it's very fun to be building for them but there's other audiences out there and they might not be spoken to by Tolen in its current form you guys were saying a little bit earlier there's just no way that uh companions or AI companions are going to be one thing there's going to be a lot of different variants and versions of it there's going to be some people that are really into like the Siri floating orb kind of thing there's going to be some people that are really into maybe Tolen specifically and then there's going to be people that are really into like cool anime girl or something right so yeah you telling me this makes me think of Niantic as like a as a a core example right where they built this like crazy AR tech and then brought that to a bunch of like premium brands is that something you would ever consider i mean it's so early days you don't want to say yes or no to anything but like I could see that being a future path as you like figure out how to make this thing you know world dominating yeah niantic they just sold Pokemon Go i I don't know if Oh they sold it off they sold off Pokémon Go and they're Niantic is actually refocusing their whole company around those core technologies and they sold Pokemon Go off so yeah did they sell it I assume to the Pokemon Company no to a gaming company i think it was Scopely interesting yeah so how are you thinking about that nic yeah super cool example yeah i think uh I think the way that they like built new kinds of game experiences obviously Pokémon Go being the largest but also like Pikmin Bloom and others powered by this like new yeah totally new technology right that people hadn't seen before but then like this whole system around that but totally GPS that provided a possible gameplay experience that just like didn't exist by any other company before and it was a very hard thing for others to come and compete with of course to do it in the way that they did it well and with the depth of knowledge and all that and when you think of like premium brands like they don't want to think of that right So I'm sure that's was was thought of but I could see that I could see that being a path for you all as you scale definitely an inspirational story for sure yeah awesome well I think we need to wrap up but man it has been so much fun chatting with you this is such a fascinating topic and then and again I think you know for those who made it all the way to the end here even if you're not working on the cutting edge of AI and applying AI in this net new way I think there's a lot of inspiration to draw from just the capabilities of like making your onboarding more personal of using AI in novel ways even in some of these more boring apps that there's a lot of inspiration to draw so I think this is going to be an interesting listen even for those who aren't net new creating new products and new experiences in that way oh I don't know i think we might have just spawned a couple tolling competitors aj I'm sorry it's good just get ahead and buy them out that's the strategy you You'll get there you'll get there oh man well as we're wrapping up anything else you wanted to share or are you hiring anything else that our audience might be interested in yeah absolutely well you know I know the audience the folks listening to this app are probably very heavy mobile app developers designers and so on and we are hiring especially for the iOS developer position that we have open if you build awesome iOS apps please and you're interested in what we're doing at Tolen please uh reach out awesome yeah hopefully you'll get some interest from this podcast we definitely have a lot of folks listening who uh you know indie developers who might be looking for a full-time gig and stuff like that so yeah definitely reach out to uh AJ if that sounds fun we have an awesome small team most of whom have totally done indie projects or even worked on their own startup so um I think indie developers would be very at home building tool with us awesome thanks again for joining us cool thanks guys thanks so much for listening if you have a minute please leave a review in your favorite podcast player you can also stop by chat.subclub.com to join our private community [Music]