Lecture Notes: Transition to Pavilion Payments

Introduction

• Speaker: Chris Justice, CEO of Pavilion Payments
• Context: Discussion on the brand transition from Global Payments gaming Services to Pavilion Payments

Brand Transition

• Pavilion Payments: Largest vertically integrated payments provider in the gaming industry
• Previous Brand: Global Payments gaming Services
• Core Offerings: Same Great Services:
  • Powerful cashless solution
  • Omni Channel solutions for igaming and sports betting
  • VIP preferred consumer program with 3.5 million registered users
  • Same team, tech stack, and core capabilities with added capital infusion

Rationales and Naming

• Name Choice: Pavilion signifies a meeting place for purposeful gatherings
• Goal: Unify products and solutions to deliver powerful commerce and guest experiences
• Rebranding Effort and Justification:
  • Substantial investment in rebranding
  • Aims to bring incremental value, driven by enhanced investment and team expansion

Impact and Changes

• Business and Organizational Changes:
  • Doubling the size of service organization and tech support teams
  • Adding 48 more people in the next six months
  • Infusion of industry powerhouses to elevate business
• CEO’s Role:
  • Same scope and responsibilities as previous president role
  • Continuity of core capabilities and tech ownership

Future Goals and Business Aims (2023-2024)

• Innovation and Growth:
  • Focus on skating to where the puck is going (Wayne Gretzky reference)
  • Continue to expand cashless mobile solutions and VIP preferred services
  • Enhancements in igaming and sports betting solutions
• Adoption and Efficiency:
  • Aim to remove friction and improve speed & efficiency in gaming experience
  • Drive adoption to create value for casino operators
• Employee and Workplace Goals:
  • Aim to be on Forbes Best Places to Work list
  • Committed employees will result in excellent customer service

Long-term Vision

• Key Objectives for Next 12 Months:
  • Become a top employer with passionate and committed employees
  • Accelerate product development, especially in cashless solutions
  • Enhance igaming and sports betting programs
• Overall Goal: Create significant value and adoption within the gaming industry leading to financial rewards for casino customers
• Targeted Follow-Up Discussion: Review progress from 2023 to 2024

Conclusion

• Closing Remarks
  • Appreciation for the opportunity to discuss the transition and future goals
  • Emphasis on continuous improvement and looking forward to future updates.