Overview
This guide explains how to factory reset a Google Pixel phone, outlines necessary preparations, describes multiple reset methods, and details post-reset procedures and troubleshooting steps.
Before You Factory Reset
- A factory reset will erase all data from the phone.
- Attempt other troubleshooting steps before opting for a factory reset.
- Remember your Google Account username and password, as you will need them to restore data.
- Ensure you know your device's PIN, pattern, or password to unlock the phone.
- If you recently changed your Google Account password, wait 24 hours before resetting.
- Back up your data to your Google Account to prevent loss.
- Charge your phone to at least 70% and connect to Wi-Fi or mobile network.
Factory Reset Methods
Using Settings (All Pixel Phones)
- Go to Settings > System > Reset options > Erase all data (factory reset).
- Confirm by entering your device PIN if prompted.
- Restart and set up your phone after the reset.
Using Phone Buttons (Advanced)
- Turn off your phone.
- For Pixel 6 and newer: press and hold Volume Down + Power for 5-10 seconds; otherwise, press Volume Up + Power for 10-15 seconds.
- Use volume buttons to navigate to "Recovery Mode" and select with the Power button.
- At "No command" screen, press and hold Power, then press Volume Up and release both.
- Scroll to "Wipe data/factory reset" and confirm.
- After "Data wipe complete," select "Reboot system now."
- Follow on-screen instructions to set up and restore data.
Remotely via Find My Device
- If the device is lost, reset it remotely using Find My Device, which requires that Find My Device is enabled and the phone is online.
Using Update & Software Repair Tool (Pixel 4a and Later)
- Connect the phone to a computer with a USB cord.
- Visit https://pixelrepair.withgoogle.com and follow the instructions.
- This can update the software or perform a factory reset.
After the Reset
- Restore backed-up data during device setup.
- Removing your Google Account before resetting will delete your backup.
Troubleshooting and Support
- If you cannot reset the device, remove your Google Account remotely at myaccount.google.com under Security > Your devices.
- For additional issues, use the Pixel Help Community or contact support.
- Related issues include restoring data, fixing performance problems, and managing Google Accounts.
Recommendations / Advice
- Always back up important data before performing a factory reset.
- Use the tool or method best suited to your situation (settings app, hardware buttons, remote, or software repair tool).