Ontario Medical Group Management Association Conference 2023

Key Points from the Discussion

Event Details

• Event: Ontario Medical Group Management Association Conference
• Location: Niagara Falls, Ontario
• Participants: Family health teams across Ontario
• Special Guest: Sarah, from Greatness Magnified

Main Topics Discussed

Recognition in the Workplace

• Visibility of Leaders: Leaders should be visibly involved where value is created.
• Acknowledging Excellence: Importance of recognizing extraordinary moments in daily work.
• Frontline Engagement: Leaders should notice and acknowledge the contributions of frontline staff.
• Voice of Frontline: Recognizing the voice and inputs from frontline staff is crucial.

Building a Lean Culture

• Leaders Involvement: Leaders need to step out of their offices and be present on the frontline.
• Recognition as Motivator: Honoring and acknowledging frontline staff motivates them.
• Including Frontline Staff in Decisions: Frontline staff’s input is critical in meetings and decision-making.

Culture of Innovation

• Encouraging Staff Ideas: Leaders should ask staff for their ideas and recommendations.
• Ownership Mentality: Employees should feel vested in the organization's success.
• Presenteeism vs. Engagement: Avoiding mere presenteeism by fostering engagement and ownership.
• Accountability: Importance of feeling accountable for the organization's success.

Lean Initiatives

• Sustainable Implementation: Lean initiatives need sustainable and consistent implementation.
• Role of Leadership: Leaders are foundational in building a culture of continuous improvement.
• Servant Leadership: Emphasis on servant leadership to support and empower staff.
• Cultural Shift: Lean is not just a set of tools; it's a cultural and mental shift in the organization.
• Continuous Improvement: Successful lean organizations see continuous improvement as a journey.

Conclusion

• Collaborative Learning: Importance of learning from each other and continuing the dialogue on these topics.