Howdy Folks welcome to module 9 of the CompTIA a plus course now for those of you that don't know this yet this is the last module within chord one of a plus and then from module 10 being the next module we will be diving into the first module of core two just in case you guys didn't know that yet now as for the main sections within this last module of chord one that would be deploy printer and multi-function devices replace print device consumables and then the third and the last section on this module will be troubleshoot print device issues if you're brand new to this channel you might not notice yet in the video description down below there are timestamps the more accurate list of what's actually covered Within These sections doesn't 100 tell you what's in those sections but it is a bit of a better Outlook than what we see in front of us right now those timestamps are also quite nice if you're looking for something specific or if you just want to go and recap on something specific if you're busy studying for the exam now before we jump into that first section there folks if you haven't done it already don't be a weenie give this video a like I am doing this stuff for you guys for free so you can the least you can do is give the video a like and then if you want to know when the next modules comes out remember to subscribe or well don't all right let's move into the first section there which is deploy printer and multi-function devices the very first thing we're going to talk about here is printer setup yep we have to start somewhere right folks so first of all evaluating print technology so when you are about to buy yourself a printer or your client your user or your customer printer you know whatever the case might be there's certain things you need to go and look at those things would be things like speed resolution paper handling and finishing options you'll find quite often when you're about to buy this printer online or if you're standing in a store on the box of this printer it'll say PPM that is pages per minute the higher the number the better but usually also the higher the number the more you're going to pay for that print I mean that goes without saying right it's a very normal printer that you would have on your disk something like an inkjet or a very very cheap laser printer that will maybe about 8 PPM maybe up to about 12 you know anything above 12 is actually amazing so if you have like 16 or 18 PPM for a printer that's on your desk that is really good guys um now if you start looking at those huge office printers those ones that you tend to go and share with some colleagues at the office those ones go up quite High you know some of them go 70 or even up to 100 ppms they print insanely fast resolution wise obviously the higher the resolution the printer can go the more you're gonna pay paper handling comes down to other things does it have a tray if so does it have multiple paper trays can you put paper in the top can it go and scan you know all kinds of things like that finishing options is more for the more expensive printers that's not something that really applies to the cheap ones you'd have on your disk I suppose there are acceptance to that rule but normally those huge offer sprinters the ones you would share with your colleagues a lot of companies need to rank those they don't actually own those some of those printers actually have some pretty nifty finishing options you know they can go and maybe combine your documents bind them or do something in that regard next up we need to talk about the location the setup location of this printer now if it's a very small printer that just you know is for one person then I suppose it doesn't really matter as long as you just put in your desk plug it in there you go you're on your way so this topic is more I think for those huge printers the ones I've been bragging about those ones you take to share of your colleagues with those printers you can't just go and willy-nilly put them wherever you want you need to be considerate you need to be mindful sometimes the printer might be in the way sometimes it's cabling might be in the way sometimes it might be generating a lot of noise sometimes it might be generating a lot of heat yep they actually generate a lot of heat and in some cases they actually even you know make a bit of a mess there in their general areas so the things we need to look at is cable and power considerations all the pay cable is going to be in the way or the cable is going to be able to reach whatever it is they need to go and reach is there power at the location that you would like to go and put the printer environment and noise considerations so we're going to be putting that printer too close to the users it's actually going to make a lot of noise some of these printers are quite noisy guys and they generate heat they make a mess so normally these printers would be a bit of a way you know there would be a couple of meters away um couple of feet away from the users and all that maybe they even have like a dedicated room for the printer in some cases because it's going to be distracting it's going to make a lot of noise it's just not nice then we also need to look at access and security considerations you'll find some companies don't want just any willingly and his uncle to be able to reach this printer and be able to print and copy and whatever on this printer so they'll take that a bit further something we are going to dive into a little bit later in this module where you can go and add security to printer where people can only print if they've got some sort of special card that you can go and tap or swipe on the printer or the more common option is to go insert some sort of pin you cannot print something unless you insert your employee pin number you cannot scan something unless you don't insert your employee pin number once again so this is a great way of kind of blocking people from just you know using the printer whenever they please only employees can use this and it also allows you to keep track of who used the print or the scanner and how much so if someone's wasting a lot of paper in the logs you can check exactly which user account was the culprit then we need to look at unboxing proper lifting techniques this sounds pretty straightforward I mean imagine you're going to go and buy a big printer for your client you deliver it at their offices and now you're unboxing this printer it sounds pretty straightforward but let me tell you it's not always that straightforward guys there's been quite a few times I had to go to a client and I actually was delivering those big printers they don't always come as one unit sometimes you need to put it still together and um it's not the most heavy thing I mean you can actually lift it alone in some cases but it's difficult because of its awkward size because of how huge this freaking thing is it's nearly impossible to get out of the box and if you do manage to get out of the box it's nearly impossible to put it on its trolley or its little tray with the paper trays and all of that so it's not heavy but you know there's not really any place you can go and grab onto it you have to kind of get your arms around it and if you do that and you try and pick it up that's you're gonna probably break it because a lot of it's made out of plastic and it's very very fragile so you have to get your arms underneath it but if you get your arms underneath the big printer is going to want to fall forward because of its awkward size so it's it's very difficult at the end of the day you need some help guys if at all possible get at least one other person there to help you lift this printer on the other side now I know I'm supposed to do that and yet I did not not because I didn't follow any rules It's just sometimes I was really alone there was no customers to even help me pick it up I couldn't even ask the customer to help me there was just nobody there so sometimes it is what it is fortunately for me I never dropped the freaking thing so if you are one of my old bosses I'm sorry there was nobody there I don't think my my old bosses will be listening to these videos but you never know so if you are I'm sorry there was nobody there what can I say anyway moving on print device connectivity so how do we actually connect this printer to users and various sorted devices there's many ways we're going to be talking about three ways today the first one is USB so USB is more applicable to the to the lower ranking printers the cheaper ones if you will I don't mean that in a bad way should we go to some sort of tech store that sells printers you will find these cheaper in Printers inkjet and Laser that you would go and take home or to your small office home office environment those can normally go and connect in three possible ways USB used to be the most common way but now lately the last two or three years I've noticed that you actually have a hard time finding a printer that still has USB capability that actually used to be a very popular option and now I still see them you still get them but it seems to be very difficult to find a printer still has USB capability most of the printers I encounter these days have only wireless capability if you know the cons you want to take help so I specifically went out of my way to find a printer the other day that has USB capability because I don't trust the wireless capability of these small printers more on that in a bit so if you're going to be going to a store I would say check the packaging make absolutely sure the printer has the connectivity options that you are looking for whether you are physically in the store whether you're buying this online for yourself with a customer make sure it has the connectivity that you are looking for USB as I've said is only for a printer that's close by it's normally only has the function to connect to one machine of that USB cable and if you do decide to go for the USB printers something I want to mention to you guys here it doesn't matter what brand or what model you buy the majority of these printers do not come with the USB cable included I'm sure there are exceptions to the rule but the ones I've encountered they don't normally come with the USB cable included so guys if you are going to be buying this for your customer or selling to your customer I would highly recommend you advise the customer dear Sarah Madam your printer will most likely not come with a USB cable included would you like me to add that view as an extra and that's just called being professional because if you're going to sell the customer a printer like that and they're going to go and unbox this and they're gonna find no USB cable they're gonna blame you even though it's technically not you but at the very least it should have been your responsibility to know that and to at the very least inform the customer that hey the cable is sold separately it's just called being professional then you also get ethernet now ethernet is a network cable now the first thing that pops into most people's minds here is a lan cable and yes in this case we are talking about a land cable but for those of you that don't know this yet ethernet is not specifically just Lan cables ethernet is many kinds of data cables these could be telephone cables in other words get free they could be Cat 5 cat 6 cat 7 cat 8 they could be coaxial cable they could be fiber cable all of those cables fall into the category called ethernet so is not necessarily limited to just land cables like a lot of people seem to be thinking anyway when it comes to printers this actually is a lan cable so you could go and connect your printer via Lan cable this is normally what we tend to go and do for the bigger office printers that we share amongst our colleagues so we'll go and put the printer one side we make sure it's got power we'll plug a lan cable into it and we will install that printer on every machine that needs to be able to print to that printer obviously and then they just go and collect their print jobs at that printer all over the same through the network the last way you can go and connect this printer this is more common for once again the cheaper models Wireless they need to be very careful buying yourself for a customer a wireless printer these days guys because you might be buying this for a customer now and you might be under the impression and they might be under the impression that it can connect to the existing office Wi-Fi and now when you get there you give it to the customer it turns out this printer can only generate its own little hotspot and the customer is going to have to go and connect to that every time can you imagine how upset that customer is going to be with you because it's something you are expected to know now it's impossible for us to notice stuff sometimes unless you've bought that exact mode before but other than that it's it's kind of difficult for us to notice that when we we don't know everything so yeah be careful of that guys which is why I went into the store the other day looking for a printer that's got USB function so I had a printer this printer of mine has USB function and wireless and I don't mind the wireless it'll be awesome if I can connect to it wirelessly on my home network but I was concerned that if I were to buy one it might have its own hotspot there's a very good chance of that so I thought okay you know what let me get one that also has a USB function just in case that happens to be the case and I bought one I struggled to find one that's got a USB function and eventually I found one and guess what it's wireless function was exactly what I thought it was it it makes its own little hotspot most of these printers when they make their own hotspot they've got a password on that and for the life of me I could not find this password anywhere I couldn't find it on the top I couldn't find it in the manuals I couldn't find it anywhere and then I read somewhere online that hey this is sometimes the serial number to print and I fought no really because that's a very long thing and I typed it in and behold that is the password so if you guys can't find the password to your printer's own little hotspot try the serial number there's a very good chance your serial number might actually be deposit guys all right let's talk about print preferences so how you access this this is probably going to vary you know from laptop to desktop it's going to depend on what operating system you're using and if you're using something like Windows 10 or 11 like most of you guys will probably do um it's going to depend on whether you're using the old control panel or the new control panel called the settings app for those of you that's familiar with the settings app so potato potaro there is a picture for you guys of what it more or less looks like and then when you happen to go into the printer preferences it does not look exactly the same for all of you guys it's going to vary from printer to printer from make to make from model to model but in essence the things you guys will be able to go and configure there will be things like paper quality you can go and choose the size of the paper that you are using or the print is currently using most commonly it's going to obviously be a four that's what most of us use you can go and choose the source so this is a big printer not just a small printer if it's a big printer it's got more than one paper tray you can choose the source which trade do you want it to use there's probably a good reason why you want to go and use a specific tray maybe the other one is empty maybe it's broken I'm sure you have your own reasons you can go and choose what type of paper it's using you know so if it's normal paper or is it some other kind of paper because sometimes the printer needs to know otherwise it's not going to handle the right way and you can go and choose what you want to go and use draft or economy mode which means it's going to just basically do it in a very very very light ink mode it's going to save you a heck of a lot of ink if you're just testing something then you have options like finishing how do you want it to finish this is more applicable to those huge office printer the expensive ones that not all of us can afford so some of these big printers have finishing options like duplexing and book fault and you can sometimes even go and choose the orientation I've seen that one actually is an option you will find on some of the lower ranking printers in the preferences all right let's move on to printer sharing all right so there's various kinds of printer sharing we can do folks the first one is print server printer is attached to network and clients connect to it directly so what's going to happen here is this is usually one of those big office printers in most cases it's plugged into a normal Lan cable and it's installed on an actual server or people are just gonna go and install the printer directly on their respective PCS just installing the driver and there they go so whenever someone wants to go and print something they just go and open the respective document they select this office printer that they've got in common in the menu and they can go and print it one person is not influenced by another person on the network or another device the only exception to this is the actual queue on the printer because the two people are printing on the same printer at the same time obviously the first come first serve scenario will apply here later then we have a printer share this means the printer is installed or attached to a PC host and it's managed by a PC host so to give you guys an example here is imagine you have a small office home office environment so it's an office that's got about approximately 20 people in it approximately 20 desktops on laptops and in this small office environment only two users have small little printers so two random people have got small office printers and there are on these people's disks so those two people can obviously print because they have their own printers but what about the other 18 people can they print now by default no but what they can go and do is they can go and take their respective documents and they can email those documents to those two people it's got print this and ask them very nicely to print it for them or they can go and take those documents and put them onto an external drive a memory stick or they can just send them for the network you know there's various ways of getting it to one of those two people it actually has a printer and you just basically need to go and beg them or ask them very nicely if they can print the document for you well something else you can go and do here in no scenarios is on those two computers where those two printers are connected directly this could be probably be via something like a USB cable you can actually go onto those two computers and you can go and share those two printers yep and when you share those printers all you need to do or all the other users have to go and do is they just type in those two computers names with our IP addresses on the network so if I go to my machine and I'm one of the other 18 people I'm gonna go and type in the IP address or the name of those two PCS that's got those printers directly on them as soon as you do that it's going to open everything that those machines have got shared including their printers and all you need to do is just double click on their printer or right click on it and say connect and voila you will be able to print to their printer the catch here is those machines are acting like a middleman and you need them to be on so that person turns their PC off you can't print so it only works if they have the machine turned on at that point in time so if that person is not in the office but they happen to have left the PC there you just need to turn the PC on you don't even need to log on you know you don't even need to log on by the password screen you can literally just leave it idling there as long as the prints put it on all that stuff is running in the background you will be able to still print for that person's PC um so everything will be managed by that PC which is why you know the queue is managed everything is managed by PC which is why it needs to be on so on that note let me show you guys how this will work so what I'm going to do is I'm going to go to the control panel of my computer it happens it just so happens that I've got a small printer installed in this computer that I'm using today and I'm going to show you guys a couple of these things that I've just explained so let me switch over to control panel a few moments later right folks here we are on my control panel so the one that I'm talking about today is this little Canon printer that I've got going for me here what make it is what model it is honestly it does not matter um but like I said earlier if you were to go and right click on these printers and if you were to go to the preferences or the properties that is going to vary from make to make and from model to model so what you see in my menus yes you will for the most part have the same options but it will not look the same as mine and it will not be in the same places as mine but the theory and the concept still applies so we go to my printer properties that's where I will have the ability to go and share my printer so I'm going to go click on printer properties if I drag this here you can see mine's very clearly labeled yours will also be I can't guarantee that it will be a tab it might be a tab it might not be a tab it might just be listed as a button but it normally is very clearly labeled the sharing function so I'm gonna go click there on sharing and this is something I'm gonna go and do in just a bit if I were to have gone and right clicked here and I said printer preferences which is one of the pictures we saw earlier mine looks a bit different than what you guys saw earlier it's regarding this printer of mine which is a very cheap small entry-level printer I can go and choose the paper size the media type you can see what they mean by media type that can be plain paper is it photo papers it does glossy kinds of papers if I plan on printing glossy you know photo you know kind of papers you know photos then that's the kind of paper you want to use that's usually a lot more expensive than your normal conventional paper quality let us know how much ink is it gonna go and use paper source so where is it going to be getting the paper from minus G printer it literally looks like what you see there in a picture certainly has one you can get the paper from and that's the back so this little flap here at the back will just open I'm just going to put paper there in the back so I already have one Paper Source but they make it a printer the more likely it's going to have other trades for that matter so I'm going to close this one up close that back up let me just go back to properties there's my sharing tabs at the moment this printer is not shared so what's going to normally happen here is this printer here will have the printer's name in there and what you need to go and do is give it a proper user-friendly name so I'm gonna have to click here on share but before I share this let me show you what it currently looks like when you run a search for my machine over the network so I'm going to quickly switch over all right here we go folks so that is currently my private IP address on my home network today it's 103 192 168 0103 I could have either typed in my machine's name or I can type in the private IP address and that is everything that's currently shared on my machine so if anyone were to go and type in my machine's name or IP address this is what they will see at the moment it's just files or folders and stuff that's shared no printer at least not yet anyway so let's go back to that printer menu let's quickly go and share that printer all right here we've got that menu open now I'm gonna go click here share this printer give it a name so if this is a big company environment and there's a lot of printers and it's a big building you might want to go give this a very proper accurate name so this is for example the printed reception you might want to go and say something like reception printer then at least these folks know which printer they're about to go and connect to and where they need to go and collect their documents so in my case I'm just gonna go and type in may not printer there we go That's My Name by the way don't wear it out okay so I'm gonna go and say apply okay and now it doesn't show yet so I'm gonna have to refresh if I right click and I say refresh check it out folks that is what people will see now so all they need to do now is they just go and right click here and they click on connect or they can just double click you know in a matter about one or two seconds it's going to connect that printer to varying machines and the next time they want to go and print the document they can actually open that document on their own machines and they're gonna have this printer listed it's going to be listed as whatever name you typed in here they click on it and it will print the document assuming the PC in the middle is turned on which is now in this case me so let's switch back over to that presentation of us all right here we are and the next topic up is printer security now we did briefly hitting around on this topic earlier um I told you guys when you go and put a printer somewhere you might want to go put a pin on it um so people want to go and release a document or scan a document you can go and have them put in a PIN to release the documents or to go and do scanning which also allows you to keep logs of who was using the printer so if it gets a used or abused or whatever the case might be you can go and check the logs anyway so regarding printer security user Authentication so when it comes to user authentication print server versus share printer how do we verify people are who they claim to be and how do we keep tabs on them and to see who actually use the printer who did not who's abusing the printer who is wasting paper who's wasting ink all that kind of stuff so when it comes to print server that's the one of the most companies thing to go and use you've got a heck of a lot more control you can go and put pins on it you can go and force people to use some sort of fancy card if your printer is that fancy you can go and keep logs you can go and see exactly who printed when they printed how much they printed how much paper and how much ink they were using so you've got a lot of control when it comes to the print server method the drawback that I want is it's slightly more complicated I'm not going to say it's rocket science it's not that difficult it's just slightly more complicated than the shared printer option so the share printer option is the one I just demonstrated for you guys that is very very easy to go and set up literally like you guys just saw so the benefit there is it's easy peasy the drawback is you don't have as much control over it I can't exactly go and see who's printing from my printer and I cannot 100 go and choose who can go and print who cannot so I can go and put sharing permissions on my machine so you cannot open my machine unless I've given you an account with a password so if you want to go and access my machine over the network you need to type in a username and a password before you connect with my machine that's the only real user authentication you can go and enforce so security is quite lacking when it comes to the shared printer method then we've got secured print and badging which is something I've been mentioning this whole time hold the print jobs until user releases at the print device more and more companies are using this method these days guys so there's just too many people wasting paper wasting ink and just Printing Random nonsense which has got nothing to do with the work they will go and print the the guide To The World of Warcraft or something random like that which has got nothing to do with work and it cost the company money so every weasel on his uncle goes and prints nonsense like that before you know it you're wasting a ton of money on paper and ink so what they do now is they will go put pins at the very very least a pin it's sometimes a badge but I've seen the pin as the more popular option we're gonna put some sort of pin system on the printer and if you print something it's not going to be printed immediately until you get to that printer and you insert your PIN number otherwise people are also going to take your pages that's another issue Apprentice you'll print something you'll get there and your papers are missing because someone took it and they didn't have the decency to go and bring it back when I saw that you could by mistake so at least now nobody's going to be able to take your pages by mistake or on purpose when you get to the printer you type in your PIN it's normally a four digit number it could be longer or shorter and when you do that only when will it print your document which means people cannot exactly just go and take your documents unless you still left it there at that point in time and now this pending system also allows companies to keep track of who printed you can release by entering the pin or swiping a contactless smart badge on the reader on that printer I haven't really seen those they're very very rare it's a very expensive option but I think going forward we'll probably start seeing more and more of those you know because that is the future after all that log have been mentioning at all this time so that's the history of print jobs so if someone was wasting paper ink I can go into the logs and I can go and check exactly who was the person that was printing so much because I can see via your logs so if you were typing in your pin that pin is associated to your name and I can go and check which name was the culprit here centralized logging so this is all kept on a server somewhere all right folks that brings us to the end of the first section in this module let's move on to the next which is replace print device consumables so the consumables that's being mentioned the title is things that's being used kind of like in your car you'll be surprised to know how many similarities there is between printers and cards for some strange reason so we're going to look at a vehicle a car you know that would be things like your tires or Wheels depending on which country you're in you might call it something different the fuel the oil you know all that kind of stuff that you will go and replace from time to time of course printers that is the same deal that'll be things like paper but various sorts kinds of ink they use the rollers all that kinds of jazz so let's go and look at laser printer maintenance first we're going to go and Tackle quite a few different kinds of printers the first one up is Laser Printers so let's first talk about loading papers into these Laser Printers Laser Printers are easily the most common kind of printer you guys will find these days especially an office environment at home it will probably be a 50 50 kind of deal between the laser and inkjet depending on what your budget can afford but I would recommend going laser if you can afford it yes laser costs roughly about twice as much as an inkjet for home use at least the initial cost of it but in the long term it's going to save you a heck of a lot of money guys Laser Printers use something called toner you know for the ink where inkjet printers use Liquid Ink you know liquid ink cartridges and those work out very expensive so you want to try and get yourself a laser printer if you can afford it the one I was using for my demo earlier was an inkjet printer and at the time when I needed the printer it was during cover I didn't have money for for toner ones for laser so that's why I got that so when it comes to loading paper into your laser printer the first thing you need to go and look at is the media type selection what kind of media type are you going to be shoving in there this is A4 A5 A3 not open this Tech all size papers you need to make sure you got the right type of media you need to go and check the media guides so some of these huge big office Laser Printers when you're going to open the paper tray you'll find they've got these nice little guides inside we can go and choose what type of paper you're putting in there so if you're about to go and put an A4 you're first put in the A4 paper and you'll find these guides that basically keep it in place which basically tells the printer what kind of paper you're putting in there pretty neater right when you've got Proper Storage where do you put the paper I'm not talking about putting the packs of paper on the shelf or a drawer somewhere I'm talking about actually inside the printer some of these huge offer sprinters have got trays paper trays I think is what they call them some of them are just used for storage some of them are used as backup trays so as soon as it finishes the paper in the one tray it'll actually switch over automatically to the second or the third or the fourth tray depending on how many trades of course it's got some printers have got a lot let's look at replacing the toner cartridge so when it comes to changing the cartridge guys this looks different from printer to printer it's going to depend on the mic it's going to depend on the model most other cartridges will look something similar to what you guys see there in a picture not exactly like that it could sometimes just be like a plastic bottle kind of thing but either way it is still referred to as a cartridge in some cases even though it's actually a bottle I've seen people just call it the cartridge now one what do they wanted you guys see that in the picture that is an actual cartilage where you put that in how you put it in I can't tell you it depends on the printer every printer is unique but it normally involves opening some sort of special panel or some sort of special tray or maybe a panel and a tray and then it's gonna go and expose the various kinds of cartridges some printers only have one which is normally black some of them will have one two or three or even four cartridges so if it's two the one will be black the other one will be a mix of three different colors if it's four kind of like the one you see in a picture it'll be a black one and then three colors the bluish one which we call cane the pink one which is normally referred to as magenta or even sure if I'm pronouncing that correctly and then the yellow which is well yellow when putting in a new cartridge into a printer there's something you guys need to be very careful for and this even applies to those bottle kind of cartridges various packing strips so it's not a matter of hey let me just shove in a new cartridge uh no Guys these cartridges are sealed there's a bit of a strip on it's kind of like a sticker and it basically closes the the hole where the ink is going to be coming out it's powder ink the toner is powder ink and this is just to prevent it from making a mess and all that kind of stuff you know there's various reasons behind that there's a bit of a picture for you guys of what that would look like so if you look at the picture at the bottom right there's a little arrow there that arrow and the little orange strip next to it that is the strip they're talking about so you need to remove that strip usually on the cartridge various cartridges have various kinds of strips you need to move that first and only then can you actually put the cartridge into its slot and funny enough the same thing actually applies to other kinds of qualities like if you go look at an inkjet card which it also quite often has some sort of strip that you have to go and remove first if we can actually just go and put it into the printer so something I want you guys to keep in mind or just be mindful of if you go and decide to go and replace these cartridges is you cannot exactly just go in front of the trash I'm sure some people do that maybe some of you guys do that but it's actually not really good for the environment if you're up for that kind of thing and it's actually not allowed in a lot of countries it's actually against the law I know my country's against the law to throw those things into the trash so you should go and dispose them the proper way you'll be surprised to know that in a lot of countries these things are actually worth a lot of money depending on what kind of cottage it is you can go and recycle them and you do get a fair amount of money back for those things so if you want some pocket money for beer after work or something in that regard you know some cartridges you know if you're going to recycle them assuming you can find a place that actually takes them back that is a good way to go and make yourself a decent amount of cash guys in case you weren't in case you didn't know that when it comes to cleaning of a printer there's various ways you can do that it's gonna depend once again on what the size of the printer is what kind of printer it is are we talking laser here or something else but generally it involves opening one or more panels cleaning some of the components inside and one of the ways we do that is to use a cloth a very soft fiber cloth and you might need to use some sort of liquid it's not normally water I suppose you could use water but we don't recommend it it's normally an alcohol that we use not the kind that you can consume no it's very poisonous to humans we use isopropyl alcohol it's the kind of alcohol you use to go and clean printers clean the heads clean this clean that and it's also the same kind of alcohol you'll use to clean your glasses if you're wearing glasses yep and then let's talk about the feed and transfer rollers there's a bit of a picture of that guys please take that off a pinch of salt it's going to look very different for every printer so it's just like opening the Bonnet to a car's engine in essence they do the same thing they get you from A to B it's an internal combustion engine that uses fuel that kinds of stuff but where you find the components like the alternator the water pump the fan belt all of these assorted components it's different it looks different in your car it's local in different place every car but they do the same thing in the end of the day printers are the same thing when you open a printer they look different than each and every one of them but they do the same thing in the end of the day so that picture there take it off a pinch of salt what we see there is a picture of the rollers they're made of rubber that is what actually picks up the paper or the tray because it's rubber so it's going to press down on the paper which means it grips it very nice it's gonna move the paper around and inside this this pipe is going to go through many many rollers in the printer to get to where it needs to be as time goes by these rubber rotors get smoother and smoother and smoother just like the tiles in your cars you'll see there's a lot of similarities between a printer and a car like I said earlier I noticed that purely by chance one day so just like the tires in your car it gets smoother and smoother over time and then obviously you've got less and less grip over time and you can start slipping on the road especially if it's wet same thing applies to printers guys as time goes by those rubber rollers they get smoother and smoother they've got less and less grip which means it's going to start slipping and when that starts happening the paper is going to go in skew it's not going to go in the way it's supposed to and that's the most common reason the average printer will normally have a paper jam is because one or more rollers are starting to slip they don't have grip and it's this clear signage you need to go and replace these rotors just like the tires in a car the rollers in a printer can actually be replaced guys pretty Neato right and just like a car that needs to be serviced every x amount kilos or x amount of Miles same applies to your printer every certain amount of clicks or ticks you know Pages you need to go and service that printer so this involves normally changing things like the rollers just like you're going to change the tires on a car so every time your printer prints a page that can be referred to as a page that's been printed or a click or a tick your printer has a lifetime counter of how many ticks or clicks or Pages it has printed in its lifetime there's also other names for that just like a car that's got a lifetime mileage on it or kilometers on the clock so depending on which country you're on you might call it kilos you might call it miles there's a lifetime counter on it and that shows you how many it has and when it reaches a certain amount of mileage you need to go and service the car it needs to go in for a service same thing happens with printers now there are times on life when your car needs to go in for repairs or certain things needs to be replaced before the service interval it happens it's got nothing to the age of the car it's completely random in some cases printers are the same guys so maybe at a certain amount of ticks it was supposed to have its rollers changed and then something happened and now you need to go and change one or more of them ahead of time it is gonna happen so that's where you come into places ignition and you're gonna go to the site you're gonna inspect it and when it keeps getting paper jams over and over the same place after inspection you might realize that oh it's the rollers they're too smooth and you're gonna change one or more or just all of them it's usually basically going to change them all because if one of them starts slipping the other ones are not far behind right folks so that's a bit about laser print this as I've said before it uses powder ink and what it does is it uses you know charge as a charge of some things negatively and positively the ink the Pipers you know the one gets charged positively the other one gets charged negatively the end of the day the piper gets attracted to the uh the ink gets attracted to the paper powder ink and it basically fuses to the paper using heat not the actual topic here because the topic here is more about maintenance just what I've mentioned today for you guys now moving on to our other kind of printer here that would be inkjet probably the second most common kind of printer you get we're more specifically going to be talking about the maintenance aspects about it not the actual printer itself but for those of you not familiar with inject printers it's probably the second most common printer you would get in a household this actually might be the most common kind of print you get because it's the more affordable one when it comes to buying but it's not not the most affordable one when it comes to maintaining when it comes to maintaining laser is usually the cheaper one out of the two so injet printers also uses cartridge is normally a black cartridge and then they've got another cartridge which is a mix of those three colors we mentioned earlier which is cane magenta yellow sometimes these three colors will be separate cartridges but from my experience in most cases there will be in one card it's just a much bigger card which compared to the black cartridge so when it comes to replacing this increased code just you can if you want very very very expensive or you can actually go and reuse the same Cottages I suppose you can call it recycling so you're gonna go and take that card this has got like a little sticker on one of the holes you can go and take a syringe of some ink and you can actually go and refill this cartridge it's not always advisable because it makes a heck of a mess you need to know what you're doing but inside these cartridges it's effectively a sponge when you take a syringe you can actually go and refill the cartridge be careful not to overfill it and then once you've done that you just reseal it again with a nice little sticker and you can actually go and reuse the same cartridge they don't tell you how many times this can be done but from my experience I've seen it normally works about three or four times and after that the car just needs to be replaced after that it just starts making a mess and it just really doesn't work but still refilling it is a heck of a lot cheaper than buying a new one it's really really a heck of a lot cheaper when you get something called print head alignment it's not really something you yourself have to go and do it's something that most of these printers do themselves it takes a while and it makes a heck of a lot of noise so when you're about to go and print something especially if the print has been off for a while you'll hear the printer making a noise you're going to hear it going ziggity zag ziggity zag inside even though it's not printing it's because it's aligning itself when you get something called print head cleaning that is the actual cartridges themselves there's only at least two cartridges in the average printer and on the actual cartridge themselves there's a picture for you guys of what it would look like more or less the bottom of that cartridge that head needs to be cleaned from time to time the ink gets hard you know it gets dry on there and sometimes you just need to get it off and the way we do that is with isopropyl alcohol in most cases be careful if you don't do this the right way it's going to make a heck of a lot of a mess in your printer space in the beginning time eventually does go away but sure you don't want that mess in your printer if at all possible try not to touch the head those heads don't like being touched if you touch them it's just going to smear all over in your printer so do not touch the head you can only touch it with something like a clean cloth fiber cloth or you know maybe some sort of cotton ball or something which you can go and use of isopropyl alcohol the only real thing you can actually go and use to touch these hits all right moving on to thermal printer so more specifically the maintenance so the thermal printers for those of you not familiarize the kinds that you'll find at most point of sales so if you go to a store grocery store close store wherever normally when you purchase something they will give you an invoice or a slip of some kind and you'll find in most countries most of the time that invoice let slip or that receipt whatever you guys call it in your respective countries usually that is printed with a thermal printer in most countries you'll notice this because after a couple of days or weeks or months that's slip invoice or receipt or whatever you want to call it it's going to become faded and Faded to a point where it's actually just blank you can't see anything on it and the reason behind that is because it uses a wax kind of ink so it uses heat it's a wax kind of ink and if it's exposed to heat or light it'll start fading and fading so if you need to keep a receipt or something for guaranteed purposes or warranty purposes or whatever your reason might be maybe for tax purposes you should probably to keep that in a cool dark place like a shoebox but even while you do that it's slower so my advice to you if you need that receipt for something scan it so if it's for your taxes scan in the beginning when it's nice bright and clear and then later on if you do need it and it's faded then at least you don't have to worry about a fader because you still have the clear scanned version of that receipt so once again this printer uses a direct thermal process it applies wax ink to a slip or paper of some kind the paper selection is going to vary from printer to printer they're not all the same you'll find every point of sale system has a different size printer but they normally work with some sort of roll of paper eventually When the Roll is done or empty you'll find a person behind account that's going to go get another roll and they're gonna go and put it in there it takes a while for them to get it in there and eventually it's going to print again when it comes to cleaning and clearing the debris it's not something you have to really worry about too much of these printers but over time inside where the roll goes there's a bit of debris because normally we tear off these slips of papers and as time goes by that serrated teeth gets a bit dull and you need to go and replace those from time to time not often and an inside of that slot where the paper goes there's a lot of debris just lying around there because if you're repeatedly pulling paper pulling paper pulling paper every day it gets dirty in there it gets messaged you need to just go and clear it out very quick very easy to go and do that all right guys and then the last print that I've got for you today in this module is the impact printer it's very very unlikely you guys will ever encounter this printer it's basically extinct but I still see them from time to time now my country for some reason the only place I ever find these and I don't know why is that a pharmacy every time I go to a pharmacy different companies different brands all pharmacies here they always have one of these impact printers I don't know why if it's some sort of fetish I don't know so the main difference to these printers are they are insanely cheap when it comes to paper and the actual ink Associated a drawback is since they are nearly extinct good luck finding spare parts if they break because you're not gonna find any they don't really make these anymore I don't think they make them at all quite frankly so if you have a printer that's going to break down on you the technician even if they know what they're doing they're not gonna be able to find spare parts for you unless they've got other printers secondhand ones which are broken down and maybe they can go and sell with some spare parts from those printers but you're not gonna find new parts for these printers anymore it's difficult the paper they use it's the width of an A4 page but it's not the length of an A4 page it's one long continuous page and you're gonna have to tear it off kind of like a slip or receipt it's got serrated teeth you'll have to go and tear it off these papers and unlike most printers these printers do not use rubber rollers to get the page to move it uses those those holes that you guys see in the picture you'll see on the sides of that page there's holes it uses sprockets so on both sides of the paper it's got sprockets looks kind of like little gears a little teeth that basically goes and fits perfectly through those little holes and that moves the paper along and once you've printed your paper whatever it might be that you wanted to print on that you can actually tear off those sides of the holes to make it look nice so you don't have to worry about it you know looking unappealing you can actually go and tear It Off so Piper selection unfortunately only takes one size paper it cannot use other signs of paper it uses ribbon so it's not Liquid Ink it's not powdered ink it's an actual ribbon it looks like a black purple kind of paper that gets striped by pins so when you print the documents got a bunch of letters on it this printer's got pins inside that strikes that black purplish kind of paper and it basically copies that symbol onto the piece of paper so if it's a letter A or the letter b or the letter c you want to print it's going to strike that ribbon with the little a b or c and it's going to copy that symbol onto the paper for the lack of a bit of description that's basically what's going to happen pretty Neato right it makes a heck of a lot of noise this printer you know goes yeah I know it sounds weird but that is what it does anyway folks that's the end of section two in this module that leaves us with the last module the third module which is troubleshoot print device issues now your photo can probably guess that this specific section is all about troubleshooting your printers so yes this section is for people studying for the exam blah blah blah but this section can also be very useful for people it's just troubleshooting some sort of printer related issue so maybe you are not studying for the exam or maybe you are but if you're experiencing some sort of print related issue with one of your users clients customers this might actually be a nice little troubleshooting list for you to go through guys you can actually come through this list and just come and check maybe the problem you are experiencing there maybe it's listed here and if it's listed here maybe you can find a possible solution maybe not the end of the day you've got nothing to lose and something to gain so I would say maybe bookmark specifically the section not not the whole video just this last section for troubleshooting purposes if you are the kind of person that works with printers you never know maybe it'll help you guys out of a pickle Jam anyway before we jump into our little list of troubleshooting steps and all that kind of just if you guys are still watching at this point in time because it's quite deep in the video this is the usual section where I'll give you guys some random non-so Doo type in the comment section just for gags and fun you know just to keep you guys awake otherwise you guys are going to fall asleep so I was watching the Shrek movie last night of my boys and I saw this random sex in the beginning of the video beginning with the movie where they talked about the muffin man so if you guys want you can go make a random sentence in the comment section about the muffin man if you ever watched the Shrek movie it's the beginning of Shrek one it's an animation movie for those of you that don't know Shrek one so go make a comment in the comment section about track one that's just to confuse the people that hasn't watched up until this point of the video um only the people actually watched up until the end of section two will know what the heck you are talking about the race they're gonna be very Clueless if you want you can also go and post your questions in the comment section but try and keep your questions to the relevant module like I said before in the other modules so if you've got a question about something in a plus try if possible to put your question on the relevant module you know it's just to make my life easier when it comes to answering nobody's questions I mean it doesn't help you go and ask me questions about motherboards on the module which is all about printers that's just no don't do that ask me about your motherboard questions on the motherboard module asking about your printer questions on the printer module so this this module is all about printers so if you guys have questions you can go post post them in the comment section but try as close as possible to keep them regarding printers unless of course it's about the the courses in general or the exam in general all right so finally getting to the printer issues printer connectivity issues let's start with that one first you are the user the client the customer complaining moaning and groaning that the printer does not want to connect you're troubleshooting but you don't know why so it can't detect printer to install it or the printer is reporting that it's offline body operating system so what can we do about that the very first thing I want you guys to go and check is verify power and the status via the print device control panel that's the first thing you can go and do make sure the print is actually on I know it sounds silly but you'll be surprised how many times the printer is actually just plugged out or turned off by the wall socket or just not plugged in behind the printer so make sure the print is actually on double check it on the control panel then you guys can move on to step two which is to check removable components cartridges and service panels some printers are fussy if there's a panel that's open or something that's still open or something that's been removed like I got three some of these printers are fussy and just refuse to turn themselves on or do not want to connect it's kind of like a safety function so make sure all the panels and everything is closed and plugged back in the way it is supposed to be the third item you guys can move on to is to try and print a test page from the print device control panel assuming of course the printer is able to turn on so if it's able to turn on but you just can't connect to it try and see if you can print a test page from the printer directly a lot of these printers have a print function where you can go onto the control panel and print the database from there instead of doing it from your computer is it able to do it from there do you know it really is some sort of connectivity issue do a power cycle on the print device or consider doing a factory reset now the word power cycle or words power cycle sounds very fancy and complicated that's typical CompTIA for you that basically just means restart the device so whenever whenever someone says do a Power Cycle it really just means restart that device and it sounds funny because what that surprisingly does solve a lot of problems guys you'll be surprised to know how many times it really does solve a problem to just go and restart something and now we always joke on it where we say hey have you tried turning it off on again we joke about it but surprisingly it actually does fix a lot of issues so try restarting the device if that doesn't work you may or may not need to consider doing a reset on that printer the fifth item here on the list I've got for you guys is to inspect the cables and connectors which you might have parsley already done in step one you know when it came to power you might have checked the power cables so check the power cables if you have not done already check the network cables if it's using some sort of network cable like a lan cable check it make sure it's plugged in correctly make sure it's not damaged somewhere along the line you never know it might have gotten damage from it along the line guys now let's move on to another issue you guys will probably encounter with printers very commonly printer feed issues most commonly it's going to be some sort of paper jam that you guys can encounter so it comes to pay Jam identify the location of the paper jam if it's a very small printer on all printer you might have no idea you know maybe it'll just tell you hey there's a jam maybe it won't I've seen sometimes it does sometimes it doesn't but the more modern printers especially the big ones they will tell you that there's a jam and not just that it'll even tell you where pajamas which I find is very useful it'll tell you it's in tray one or trade two it's under panel one or panel two and you can actually go and open that panel and you'll find the paper is jammed there now the proper way to release this would normally be to go and turn the printer off to turn it off by the wall then as well you know turn it off by the wall socket unplug it from the wall socket and then you wait about five to fifty minutes for this printer to cool down first because a lot of these printers especially the Laser Printers get very very hot you can get third degree burns you can even end up in the ICU in the hospital you don't want that guys now over time you'll see some technicians won't even bother turning the printer off the littlest open the panel while the printer's still on in most cases the printers will go and scream about it they'll go and make some loud beeping sound of some kind going BBB to basically say hey there's a panel open and that's probably not the way you're supposed to be doing it but as time goes by you are going to gain experience and you're probably gonna learn how to go and do that safely I do not recommend you guys do that unless you know what you're doing it's kind of like a mechanic on a car in the beginning you're probably gonna keep all costs off um you know you're gonna make sure the handbrake or the emergency brake is on and all that kind of stuff when working on the vehicle But as time goes by depending on the problem you might not even turn the car off because you'll know how to safely solve the problem while the vehicle is still running that's called experience same thing happens with printers guys as time goes by you'll know when you can go and turn the printer on and when you can actually remove the paper or whatever the case might be while it is still on that's that's experience you'll normally be able to feel where it's hot and when it's not without actually physically touching you can just hold your hands near and you'll feel it radiating rule of thumb is to try and avoid metal you'll find the metal is normally the hot wings the plastic ones normally don't get that hot because they did they would obviously melt so touch only the plastic but before you even do that hover your hand near it before you touch it and you'll feel if it's radiating heat or not you can actually feel it radiating the Heat now moving on to paper not feeding or multi-page Misfit so this is when it's not picking up a page at all or if it does pick it up it'll Jam like multiple Pages or just pick up like two free pages in one go this can be multiple things it could be improper paper type you're not using the right paper it's too glossy or it's not glossy enough the size incorrect or you loaded it incorrectly but most commonly I've seen this is because of rollers remember I said rollers become smooth over time and that is the most common reason for the average paper jam as they become smoother and smoother they've got less and less grip and eventually it's going to start slipping it's not going to pick papers up or if it'll pick it up and at some point the paper is going to go in skew maybe there's a roller on the left just roll it on the right of the page and as it basically pushes the paper through the printer to where it needs to go the one roller does not have as much grip as the other roller and it's gonna go and skew the paper and that's when jams tend to start happening then we've got grinding noises it's not something I hear often but if you do hear that it can be a lot of things but the most common reason for a grinding noise guys is to reseed your cartridges or the rollers the rollers not improperly or the cartridges are not improperly so just make extra tapito sure the cartridges are improperly and the rollers it's more likely going to be the rollers because I've seen the most printers that the cartridges are not improperly they would not be able to close like the place where they're supposed to go and that place is not going to be able to close and very often a printer that has a sensor or something that's going to alert to the cartridges are not improperly it's going to tell you there's no cartilage detected or it's not seated properly so it's probably more likely going to be the rollers here when you hit a grinding noise all right let's move on to printer quality issues so this is when it is printing well for the most part it's printing but it's not printing the way it's supposed to you or the users complaining that it's not printing the way it's supposed to something is not quite right now I'm going to give you guys quite a few scenarios quite a lot probably about between I don't know five and ten of them and for every one of them I'm going to give you a reason the most likely reason to cause that issue so the first one on my list here is faded print so when your user are Printing and it is printing but it's getting faded that is most likely because the ink is done so considering that most people are using Laser Printers these days I would say go check the code toner cartridge and consider it replacing the toner cartridge if it's an injured printer the same applies and you just need to go and check the cartoons so it's usually because the ink is about to be finished then you get blank pages it's printing well at least it's pushing the paper through all the way for the printer but the page is a blank this can also be a result of the ink is done but usually you can gradually see that's about to happen because it gets faded or it could be an application or a driver issue or you may be recently replaced the cartridge but you never remove that stripe that that seal on the card if you remember that little strip you're supposed to pull off maybe you didn't remove it which means the ink can actually get out so go and check if you if it did work perfectly fine and now suddenly it doesn't work after you replace the cartridge just go and check maybe this is Seal you forgot to remove if you see white stripes on the pages so it prints but it's got White Stripes this could be because of uneven tonal distribution or maybe you just need to replace the transfer rollers themselves if you see black stripes or a whole black page for that matter this can be a faulty power supply or the toner card this is once again faulty if you see speckling on printed pages so it prints but there's like Speckles almost like it's dirty it could just be time for you to go and clean the inside of that printer because maybe it did print perfectly fine but because there's ink all over in the inside of that printer it's just getting onto place where it's not supposed to so it might just be time to do a bit of housekeeping and just clean the freaking printer for crying out loud now this list we've got in front of us obviously I've ran out of room here that's not the full list so let me just start over and clean this page for you guys up so there we go blank and I've got another couple of ones I want to mention you guys so the next one up is vertical or horizontal lines yes lines on the pages that could also be a matter of you need to clean or replace the feed roller so there's some ink on there the rollers are dirty and this is not getting onto the pages because they're transferring the pages so you might just need to replace the rollers or just clean the freaking rollers with isopropyl alcohol and then you get toner not fused to the paper so the tone there is that powder kind of ink we're using Laser Printers the most common kind of printer we get so there's toner but it's kind of still loose on the page when you touch it it kind of gets into your fingers and it's not actually fused to the paper you know properly that could be time for you to go and replace the fuser unit it's very very rare that you need to go and do that but let me tell you that's very expensive to go and do you better hope it's not that at least if it's your printer you better hope it's not that when you get what they call Double Or echo images in brackets I went and added ghost image there that's actually what we call it in real life the course calls it double or echo images but in real life we call these ghost images sometimes these are called shadow images you know as well so that's another name that they've got so they've got double images echo images ghost images shadow images it's got so many names but it always comes down to the same thing when you would use a print something you can kind of partially still see the previous image from the previous document whatever that might be so every time you print a page you can partially still see whatever the previous document was on the new document so that is when the the printer is dirty you know so it's also a sign of it's an issue of the Imaging drum it's not cleaning itself properly so what's supposed to happen is every time you print a page and this happens very quickly guys the drum or the rollers clean themselves especially the drum it cleans itself and eventually over time it no longer does that it doesn't do it properly and that's a clear sign that you need to go and replace some parts which is also very expensive the very last printer quality issue I'm going to list for you guys here is color is missing so it's printing but it prints in no color or one of the colors in general is missing so that could be a missing cartridge or the cartridge is just not registry yep so maybe you just need to put in one of the color Cottages you've got black and one of those three colors we mentioned earlier which is cane which kind of looks blue magenta which looks pink and then yellow which is yellow one of those color cartridges you just don't have a cottage in there because the printer will actually work like that some printers will some won't so maybe you or someone took the Carter shot and just never put one in so it's gonna print but it's not going to print the colors correctly because it actually gets all the colors of the rainbow by mixing those three colors together which is pretty cool in my opinion or you do have a cartridge in but it's not plugged in correctly or it's not registering correctly which is also causing these issues the printer thinks there's no cartridge meanwhile is in there it's just not registered properly yeah weird things happen I know anyway folks that is finally the end of this module that's the end of that third section if you would like to revisit the specific topic like I said in the beginning of this module you can go into the video description majority of the topics have time stamps next to them you can just go make use of that to go and read visit whatever it is you want to go and revisit guys thank you for watching this module that was the last module for core one it's not the last module the course the course has got 20 modules quarter one consists of nine or two consists of 11 modules so Core 2 will be from module 10 all the way to module 20 which is 11 modules it's not more content it's just stretched out over more modules for some reason I don't know why CompTIA does that but they did that so if you guys have enjoyed this module if you've learned something like I said please do me a favor and give the video a like so that YouTube can promote it more to other people that actually need it you cannot afford training and if you'd like to know when I released the first module for Core 2 which will be very shortly remember to subscribe special thank you to all of you that has been sponsoring me in this channel the patreon sponsors PayPal sponsors those of you that's been clicking on the thanks button below the video and even those of you that's been buying me a milkshake or a coffee so if you also want to sponsor me or the channel some sort of way you can find all of that in the video description Down Below guys alright see you in module 10 on Core 2 boys and girls [Music] [Music]